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Email Usage report

You can use the Email Usage report to:

  • View details of all the transactional email notifications (such as, Appointment Confirmation, Appointment Reminder) sent by your center in a certain time period.

  • Status of the notifications (if delivered or not).

  • Verify if an email address that a notification was sent to and the email address that is currently associated with the guest profile is the same.

Navigation
Follow these steps to run the report:

  1. Make sure you have selected the center for which you want to run the report.

  2. Click the Reports icon.

  3. On the Reports page, search for and select the Email Usage report.

  4. Click Refresh to see the report. To export the report, on the top right side of the report, click the Excel or CSV icon.

Filter Criteria

Criteria

Options

Description

Notification

List of Notifications

Select any of the listed transactional notifications for which you wish to see the email usage by your center. Select All to see the email usage of all notifications.

Note

These notifications are from the list of notification templates that you can activate at the Organization level.

Time Period

1 month, Custom

Note

Based on your requirement, from the drop-down list, select either 1 month or Custom. For custom dates, you can view data for a maximum date range of 6 months at a time.

Example: If you wish to see data from January to August, first view data from January to June and then view data from July to August.

Search Box

Guest Name, Mobile, Email, or Code

You can use this search box to search for a guest and see the email messages sent to the guest.

Column Descriptions

Column

Description

GUEST CODE

The code assigned to the guest.

GUEST NAME

The name of the guest.

TEMPLATE

The template used by the notification. The templates are configured at the Organization level > Configuration > Notifications > Templates for email and text.

STATUS

The status can be one of the following:

  • Queued - indicates that the message is being processed.

  • Delivered - indicates that the message is delivered.

  • Undelivered – indicates that the message is undelivered due to timeout or invalid address.

  • Not Sent - indicates that the message is still within Zenoti.

SENT ON

The date and time when the notification was sent.

GUEST EMAIL

The email address that is currently associated with the guest profile.

SENT TO

The email address to which the notification was sent.

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