In your business, you will also have guests, who would want to take a service along with their family. Such bookings are called family bookings. The guest who books the service is the designated host and they can choose to avail the services or not along with the family members. Family Booking is a convenient way to schedule appointments for the whole family at once, eliminating the hassle of making separate bookings. For a family booking, the guest can select multiple services for all co-guests.
Enabling family booking can impact the organization's appointment scheduling process. It may increase demand for appointments, requiring careful management of schedules and resources. You must also ensure the accuracy of information provided for family members to avoid scheduling conflicts or discrepancies.
Webstore V2 allows your guests to book services for family members. The guest limit for family booking can be defined at the organization level.
Important
The Enable Family Booking setting should be enabled at the organization level.
Open the Webstore V2 URL.
The URL will be www.<businessname>/zenoti.com/webstoreNew.
To book an appointment for your family members, from the I would like to book an appointment for drop-down list, select Family.
To add a new member, click Add.
If the host has previously added the family member details in the profile, they can choose from the existing list.
Additionally, the host retains the ability to modify the names of the co-guests.
Click Proceed.
To add a service, select a service from the available list or search for a service in the Search bar.
For all accompanying members, the host can select multiple services, excluding any add-ons.
To select a provider, from the Provider drop-down list select Any Therapist or a specific provider.
To add a finishing service included in the selected service, click Add a finishing service.
The same therapist who is conducting the main service will be automatically assigned to perform the finishing service.
Click Save and Continue.
The next family member will be auto-selected.
To copy the same services for the next member, select Copy Services from Member or select different services for them.
Select the date and time.
To start the services for all the members at the same time, select the Same start time option.
To start the services for all the members at an interval, select the Back to Back option.
The maximum interval between two back-to-back bookings can be set up by the business in the Family Booking settings.
The selection of date and time depends upon the availability of providers and resources required to tend to the members. In case the providers or resources are not available, the guest must select a new date, to view the available slots and continue with the booking.
To proceed with the booking, in the Confirmation screen click Book Now.
Review the details such as guest name, selected services, therapist's name, time, and price.
Click Confirm Booking.
Impacts and considerations:
The family booking feature does not support deposits and finishing services.
The following settings will automatically be disabled when your guest initiates family booking:
Is Therapist Selection Required
Enable Membership Pricing
Enable Multiple Therapists Selection
Coupon Code
If the host cancels a single appointment from the family booking, the complete appointment is canceled. The host cannot just cancel a single appointment in the family booking.