Salon Summary report (v2)

Sales section

Service sales

Sales from services, excluding taxes and discounts.

The amount and percentage of total sales made from sales and refund of services. This number excludes discounts.

Product sales

Sales from product sales, excluding taxes and discounts.

The amount and percentage of the total sales made from sales and refund of products. This number excludes discounts.

Total Sales

Combined sales from services and products.

The amount of sales generated from services and products.

Total sales = Service sales + Product sales

Membership sales

Sales from memberships sold during the selected date range.

The amount and percentage of the total sales made from sales and refund of memberships. This number excludes discounts.

Package sales

Sales from packages sold during the selected date range.

The amount and percentage of sales and refund of packages. This number excludes discounts.

Note that the amount and percentage are calculated after deducting the discount.

Gift Card sales

Sales from gift card sales, excluding refunds and discounts.

The amount and percentage of sales and refund of gift cards. This number excludes discounts.

Prepaid card sales

Sales from prepaid cards sold during the selected date range.

The amount and percentage of sales made from prepaid cards. This number excludes discounts.

Total

Total sales across all categories including services, products, memberships, and packages.

Amount of sales made from packages, memberships, gift cards, prepaid cards, and the sales generated from services and products

Total sales = Package sales + Membership sales + Gift card sales + Prepaid card sales + Total sales

Note: Any charge or fee such as membership fee and no-show cancellation fee are not included in sales.

No show fee

Charges collected for no-show appointments.

Total amount charged when a booked service or appointment is missed.

Cancellation fee

Charges collected for canceled appointments.

Total amount charged for canceling the appointment.

Sales including charges

Total sales including charges, taxes, and additional fees.

Total sales including associated fees, taxes, and additional charges.

Tax

Total tax collected on all invoice items.

Amount of tax charged to guests for services, products, gift cards, memberships, and packages.

Sales including tax

Total sales including taxes before applying any discounts.

Total amount of sales including tax

Gross sales = Total sales + Tax

Gross amount

Sum of item list prices before tax or discount.

Sum of list price of each item type

Count

Total number of items sold or transactions completed, depending on the report context.

Number of times this item type was sold

Gross service sales

Gross service sales including discounts.

Gross service sales including discounts.

Gross service sales = Net service sales + total discounts.

Gross product sales

Gross product sales including discounts.

Gross product sales including discounts. Gross product sales = Net product sales + Total product discounts.

Net service sales

Net service sales after discounts, loyalty redemptions, and refunds.

Net service sales after discounts, loyalty redemptions, and refunds.

Net service sales represent the total sales from service item types after deducting applicable discounts, loyalty point redemptions, and any refunds issued. This value reflects the actual sales realized from services.

Net product sales

Net product sales after discounts, loyalty redemptions, and refunds.

Net product sales after discounts, loyalty redemptions, and refunds.

Net product sales represent the total sales from product item types after deducting applicable discounts, loyalty point redemptions, and any refunds issued. This value reflects the actual sales realized from products.

Net sales

Total net sales from services and products after discounts, loyalty redemptions, and refunds.

Total net sales from services and products after discounts, loyalty redemptions, and refunds.

Net sales represent the combined total of net service sales and net product (retail) sales. This value reflects the actual sales realized across all item types after deducting applicable discounts, loyalty redemptions, and refunds.

For instance, if Gross Product Sales is $500 and a $50 discount is applied, the Net Product (Retail) Sales will be $450.

Net Sales per Production Hours

Total net sales per stylist production hour.

Average net sales (from both services and products) generated for each production hour worked by stylists.

It is calculated as,

Net Sales / Production Hour = Net Sales/ Stylist (Production) Hours

Service discount

Discounts applied to services.

Discounts given on service sales. It captures promotional offers, coupons, or manual discounts applied to service invoices.

For example, if a $100 facial is discounted by $20, the Service Discount is $20.

Product discount

Discounts applied to product sales.

Discounts provided on retail products. This includes promotional markdowns, loyalty redemptions, or special offers applied at checkout.

For instance, if a $50 shampoo is sold with a $5 discount, the Product Discount is $5.

Transactions section

Cash

Transactions paid with cash.

Count - Number of transactions paid by cash

Amount - Amount received from cash transactions

% - Percentage of total payments received in cash

Card

Transactions paid with cards.

Count - Number of transactions paid by card

Amount - Amount received from card transactions

% - Percentage of total payments received in card

Cheque

Transactions paid with cheques.

Count - Number of transactions that are paid by cheque

Amount- Amount received from cheque transactions

% - Percentage of total payments received in cheque

Custom financial

Custom payment using financial method. For example, Vouchers.

Count - Number of transactions paid by custom financial payment methods

Amount - Amount received from transactions paid using custom financial payment methods

% - Percentage of total payments received from custom financial payments

Custom non-financial

Non-financial custom payments. For example, Loyalty points.

Count - Number of transactions paid by custom non-financial payment methods

Amount - Amount received from transactions paid through custom non-financial payment methods

% - Percentage of total payments received from non-custom financial payments

All Payments

Total payments made across all payment methods.

Sum of Cash + Card + Cheque + Custom Financial + Custom Non-Financial.

Packages

Payments made using package redemptions.

Count - Number of transactions redeemed from packages

Amount - Amount received from package redemptions

% - Percentage of total redemptions made through packages

Memberships

Payments made using membership benefits.

Count - Number of transactions redeemed from memberships

Amount - Amount received from membership redemptions

% - Percentage of total redemptions made using memberships

Gift Cards

Payments made using gift card redemptions.

Count - Number of transactions redeemed from gift cards

Amount - Amount received from gift card redemptions

% - Percentage of total redemptions made using gift cards

Prepaid Cards

Payments made using prepaid cards.

Count - Number of transactions redeemed from prepaid cards

Amount - Amount received from prepaid card redemptions

% - Percentage of total redemptions made using prepaid cards

Loyalty Points

Payments settled using loyalty points.

Count - Number of transactions redeemed from loyalty points

Amount - Amount received from loyalty point redemptions

% - Percentage of total redemptions made using loyalty points

All Redemptions

Total redemptions across all redemption methods.

Sum of Packages + Memberships + Gift Cards + Prepaid Cards + Loyalty Points.

Register Closure section

Opening balance

Cash in all registers at the start of the day.

Amount in all the cash registers at the start of the day

Cash collected

Transactions paid with cash.

Total cash amount collected and submitted from all the cash registers

Card

Transactions paid with cards.

Total amount collected using cards from all cash registers and submitted

Cheque

Transactions paid with cheques.

Total amount collected in check from all cash registers and submitted

Custom

Amount received via custom payment methods.

Total amount collected using custom payment from all cash registers and submitted

Cash deposit

Cash submitted to the register or vault.

Total cash deposited and submitted from all the cash registers

Cash added

Float cash added to the register at start or during the day.

Amount of float cash added at the beginning of the day or during operating hours.

Cash transferred

Excess cash moved from one register to another.

Excess cash transferred from one register to another mid-day.

Petty cash

Cash used for minor purchases or daily operational needs.

Cash paid out for minor purchases or inventory restocking during the day.

Cashback Amount

Cash returned to guests during a card transaction.

Cashback issued to guests as part of card payment transactions.

Card Adjustment

Adjustments made to reconcile card payment discrepancies.

Adjustments made to card transactions to reconcile differences between expected and collected cash amounts.

Closing balance

Cash in registers at the end of the day.

Total amount in all the cash registers at the end of the day

Cash adjustment

Difference between expected and actual cash.

Difference between the cash collection calculated by Zenoti and the actual cash collection entered by the front-desk staff

Cash paid out

Cash withdrawn for payouts or expenses.

Cash paid out from the register

Tips section

Cash

Transactions paid with cash.

Amount of tips collected in cash

Card

Transactions paid with cards.

Amount of tips collected from card

Others

Tips collected through non-standard methods like gift cards or loyalty.

Amount of tips collected from gift cards, custom payment methods, checks, and prepaid cards

Statistics section

Average invoice value

Average invoice value based on total sales.

Average value generated from all sales

Total guest count

Unique guests served during the selected period.

Number of unique guests

For example, if a guest visited the center and there are 3 invoices created for the guest, then the guest count is 1, not 3.

Production per hour

Sales generated per working hour.

Average amount of sales made every hour of the center operation

Production per hour

Hours used to calculate hourly production.

Total employee check-in hours based on the production hour setting for the tasks. If the task is marked as a production hour, then the hour is counted as production hour.

Production/Hr = Net Sales / Production hours

Products per guest

Average number of products purchased per guest.

Average amount of sales made by selling products to guests.

Products per guest = Product sales / Total guest count

Refunds

Number of invoices that include a refund.

Total number of unique guests for whom invoices were generated in the center with the sale date.

Note: If there are multiple invoices for the same guest during the date range, the guest count is considered only once for that guest.

Redo

Number of services that were redone.

Number of services that were redone.

Voids

Number of invoices that were voided after being closed.

Number of invoices voided after closure. The invoices with all items deleted will also be considered as voided.

Average Wait Time

Average time between guest check-in and service start.

Difference between the service start time and appointment booking time

Average wait time = Service start time- Appointment booking time

Sales per hour

Total sales generated per center operating hour.

Sales made in per center operating hour.

Sales/Hour = Total Sales / Center hours

No Show

Number of appointments marked as no-show.

Number of appointments in the no-show status

Net services per invoice

Average net value of services per invoice.

Net value of services sold on all invoices

This includes both sale and refund.

Net products per invoices

Average net value of products per invoice.

Net value of products sold on all invoices

This includes both sale and refund.

Service sale per hour

Sales generated from services per center operating hour.

Sales generated from services per center operating hour.

Product sale per hour

Sales from product sales generated per center operating hour.

Sales from product sales generated per center operating hour.

Sales per hour

Total sales earned per working hour at the center.

Total sales per center hour

Sales per hour = (Net Service Sales + Net Product Sales) / Center Hours

Days with no invoices

Number of days the center was closed.

Counts business days without operations due to holidays, maintenance, or other reasons.

Discount Details

Quantity

Number of items on which discount was applied.

Count of invoices or items with the discount.

Discount amount percentage

Total discount amount and percentage.

Shows both the monetary value of discounts given.

New guest count percentage

Count and percentage of new guests who received this discount.

Calculated as (New Guest Count ÷ Total Guest Count with this discount) × 100.

Repeat guest count percentage

Count and percentage of repeat guests who received this discount.

Calculated as (Repeat Guest Count ÷ Total Guest Count with this discount) × 100.

Discount/gross amount

Discount as a percentage of gross.

Calculated as (Discount ÷ Total Price) × 100.

The percentage of the discount compared to the original gross price of the items/services.

For example, if the gross price of a service is $2,000 and a discount of $200 is applied, the report will show 200 (10%).

Here:

$200 = the actual discount amount applied

10% = percentage of discount relative to the gross value (200 ÷ 2000 × 100).

Unique count percentage

Number and percentage of unique guests by visit type.

Number and percentage of unique guests (new or repeat) who visited the center during the selected date.

Custom label count

Total number of invoices for this guest type.

Reflects invoice volume per group. For example, new guests generated 5 invoices, repeat guests generated 79 invoices.

Sales percentage

Percentage share of total sales by this group.

Percentage of sales made from this guest type, new or repeat.

Average sales per invoice

Average sales per invoice for this guest or request type.

Average amount of sales, per invoice, this guest brought into the salon.

Average sales per min

Average sales per minute based on service duration.

Average amount of sales, for service duration.

Average sales per min = Sales ($) / Sum of (Actual appointment end time of - Actual appointment start time)

GC Details – Gender

Count percentage

Guest type count along with their percentage share.

Number and percentage of unique guests (new or repeat) who visited the center.

For example, if a guest visited the center and there are 3 invoices created for the guest, then the guest count is 1, not 3.

Custom label count

Total number of invoices by gender.

Invoice volume grouped by gender. For example, male guests had 56 invoices, female guests had 25 invoices and not specified had 3 invoices.

Invoice count

Number of invoices created during the selected date range.

Number of invoices created for new and repeat guests.

For example, if a guest visited the center and there are 3 invoices created for the guest, then the invoice count is 3

Sales percentage

Percentage share of total sales by this group.

Sales contribution by group.

For example, male guests spent $11,263.97 (68.30% of sales), female guests spent $5,160.03 (31.29%), not specified spent $69.08 (0.42%).

Average sales per invoice

Average sales per invoice by gender.

Average amount of sales, per invoice, brought into the salon.

For example, male: $201.14 per invoice, female: $206.40 per invoice, not specified: $23.03 per invoice.

Average sales per min

Sales per service minute by gender.

Average amount of sales, for service duration.

Average sales per min = Sales ($) / Sum of (Actual appointment end time of - Actual appointment start time)

GC Details – Request Type

Count percentage

Total number of items sold or transactions completed, depending on the report context.

Number and percentage of guests for the request type

Custom label count

Total number of invoices by request type.

Reflects invoice counts per request type. For example, guests who selected Any generated 36 invoices.

Sales percentage

Total sales amount and percentage for this type.

Total dollar value of sales generated for this request type

Average sales per invoice

Average sales per invoice for this guest or request type.

Average amount of sales generated from this request type for each invoice.

Average sales per min

Average sales per minute based on service duration.

Average amount of sales, for service duration.

Average sales per min = Sales ($) / Sum of (Actual appointment end time of - Actual appointment start time)

Missed Membership Opportunity

Service guests

Number of guests with an invoice containing a service.

Count of all unique guest profiles that have at least one invoice with a service item type.

Guests with Membership

Number of guests with an active membership as of the end of the date range.

Count of all unique guest profiles who have an active membership enrolled as of the last day in the selected date range.

Memberships Sold to Guests

Number of memberships sold and added to guest profiles.

Counts of all memberships that were sold and successfully added to guest profiles during the selected date range.

Missed memberships opportunities

Number of potential sales opportunities not converted.

Count of all unique service guests who do not have an active membership as of the last day in the selected date range.

Member Sales

Net sales from guests with an active membership.

Net sales generated from invoices associated with guests who have an active membership at the time of purchase.

Non-Member Sales

Net sales from guests without an active membership.

Net sales generated from invoices associated with guests who do not have an active membership at the time of purchase.

Member Sales %

Percentage of net sales from guests with an active membership.

Percentage of net sales generated from invoices associated with guests who have an active membership at the time of purchase.

Non-Member Sales %

Percentage of net sales from guests without an active membership.

Percentage of net sales generated from invoices associated with guests who do not have an active membership at the time of purchase.

Average member invoice

Average net sales per member invoice.

Average net sales amount for invoices associated with member guests.

It is calculated as,

Average Member Invoice = Member Net Sales/Member Visits

Average Non-Member Invoice

Average net sales per non-member invoice.

Average net sales amount for invoices associated with non-member guests.

It is calculated as,

Average Non-Member Invoice = Non-Member Net Sales/ Non-Member Visits

Member service invoices

Number of service invoices made by members.

Count of all service invoices associated with guests who have an active membership at the time of the visit.

Non-Member Service Invoices

Number of service invoices made by non-members.

Counts all service invoices associated with guests who do not have an active membership at the time of the visit.

Member vs Non-Member Summary

Visit

Number of guest visits.

Total number of visits made by different guest types (for example, members and non-members).

For example, if members made 120 visits and non-members made 45 visits, the total would be 165 visits. Visits from guests who purchased at least one service are considered here.

Net sales percentage

Net sales and contribution percentage.

Sales generated (after discounts and before taxes) by each guest type, along with their percentage contribution to overall sales.

For example, if members generated $25,000 (80%) of total sales and non-members generated $6,250 (20%), the total net sales would be $31,250 (100%).

Sales of products and services are only considered here.

Average Invoice (service or product)

Average net sales per invoice with at least one service or product item.

Average value of net sales from invoices that include at least one service or product item type.

It is calculated as,

Average Invoice (Service or Product) = Net Sales from invoices with service or product/ Number of such invoices.

Average Invoice (service)

Average sales per service invoice.

Calculated as total service sales divided by the number of service visits.

Quantity

Number of times a service was performed.

Number and percentage of times a service was performed.

For example, Massages = 29 (54.72% of all services).

Average time

Average time taken to perform the service.

Average time taken to perform the service.

For example, Massages' average duration = 0:43 (hh:mm).

Sales percentage

Total sales and percentage from this service.

Total sales and percentage from this service.

For example, Massages = $1,548.83 (38.14% of service sales).

Discount

Total discounts applied on services and products.

Discounts represent the combined value of all discounts given on service and product (retail) sales. This amount is the sum of Service Discount $ and Product Discount $, reflecting total reductions applied before calculating net sales.

Service category net sales

Net sales and percentage by service category.

Net service sales (after discounts, before taxes) grouped by service category such as Hair, Spa, Nails, or Massage. The percentage indicates each category’s contribution to total net service sales.

For example, Hair services may contribute $10,000 (40%) of total service sales.

Service category quantity

Number of services performed per category.

Count of services performed within each category.

For example, under the Hair category: 120 services, under Massage: 45 services.

Service category discount

Discounts applied within each service category.

Discounts provided for services within a specific category.

For example, if $500 of discounts were given for Hair services and $200 for Spa services, the respective amounts will display under this column.

Product category net sales

Net sales and percentage by product category.

Net retail product sales (after discounts, before taxes) by product category, such as Haircare, Skincare, or Accessories. The percentage indicates the share of each category in overall retail sales.

For example, Haircare may contribute $5,000 (60%) of total retail sales.

Product category quantity

Number of products sold per category.

Quantity of products sold in each category.

For example, 200 Haircare units vs 50 Skincare units.

Product category discount

Discounts applied within each product category.

Total discount value applied to products within a given category.

For example, if Haircare products had $300 in discounts and Skincare had $150, these values will appear in their respective columns.

Service Invoice Breakdown

Online Bookings Quantity

Bookings made online.

Count of online bookings from Webstore and CMA.

Online booking Percentage

Percentage of bookings made online.

Percentage of online bookings from Webstore and CMA.

POS Bookings Quantity

Bookings made at POS.

Count of Point of Sale (POS) bookings.

POS Bookings Percentage

Percentage of bookings made at POS.

Percentage of Point of Sale (POS) bookings

Kiosk Bookings Quantity

Bookings made at kiosk.

Count of kiosk bookings.

Kiosk Bookings Percentage

Percentage of bookings made at kiosk.

Percentage of kiosk bookings

Re-booked Quantity

Guests who rebooked.

Count of rebookings.

Re-booked percentage

Percentage of guests who rebooked.

Percentage of rebookings.

Advance booking quantity

Number of invoices for advance bookings with no rebooked services.

Count of all invoices with service item types where no service was rebooked and the booking date is earlier than the appointment date.

Advance booking percentage

Percentage of service visits booked in advance.

Share of service visits that were booked ahead of the appointment date, excluding rebooked services.

It calculated as,

Advance Booking % = (Advance Booking Quantity/ Total Service Visits) × 100

Same Day Booking > 2 hours Quantity

Bookings made > 2 hours in advance.

Count of invoices where no service was rebooked and Booking Date = Appointment Date, and the booking time is more than 2 hours before the requested start time (original time for walk-ins).

Same Day Booking > 2 hours Percentage

Percentage of bookings made > 2 hours in advance.

Percentage of same-day bookings more than 2 hours before service.

Same Day Booking ≤2 hours Quantity

Bookings ≤2 hours in advance.

Count of invoices where no service was rebooked and Booking Date = Appointment Date, and the booking time is within 2 hours of the requested start time (original time for walk-ins).

Same Day ≤2 hours Percentage

Percentage of bookings ≤2 hours in advance.

Percentage of same-day last-minute bookings.

New Service Invoices

Number of first-visit invoices with at least one service item.

Count of all invoices that include at least one service item type where the visit is the guest’s first visit.

Service Invoices

Total number of visits that included services.

Count of invoices containing one or more service items.

Repeat Service Invoices

Number of invoices from returning guests containing one or more service items.

Total number invoices that include at least one service item and are associated with visits that are not the guest’s first visit.

Invoice Summary

Invoices with service or product

Number of invoices containing at least one service or product item.

Count of all invoices that include at least one item of service or product (retail).

Invoices with service and product

Number of invoices containing both service and product items.

Count of all invoices that include at least one service item type and at least one product (retail) item type.

Invoices with service and product %

Percentage of invoices that included both service and product items.

Proportion of service invoices that also contain at least one product item type.

It is calculated as,

Invoices with Service and Product % = count of combo visits/ count of service visits

Service only invoice

Number of invoices with only service item types.

Counts of all invoices that include at least one service item type and no other item types.

Product Only Invoices

Number of invoices with only product item types.

Count of all invoices that include at least one product item type and no service or other item types.

Totals with average sales

Total invoices with averages.

Average invoice value breakdown.

Combo percentage

Percentage of visits with both service and product purchases.

Percentage of invoices that include both a service and a product.

For example, if 40 out of 100 invoices include both services and products, the Combo % will be 40%.

Product only (invoice count)

Invoices with only products and no services.

Number and percentage of invoices that have only product sales.

Service and Product (invoice count)

Invoices with both services and products.

Number and percentage of invoices that have both service sales and product sales.

Product percentage of sales

Percentage of sales from retail.

Proportion of total net sales that come from product (retail) sales.

It is calculated as,

Product Percentage of Sales = Net Retail Sales/ Net Sales

Employee Sale Details section

Service sales

Total sales from services provided by the employee.

Amount of sales generated by this employee towards service sales.

Service commission sales

Commissionable service sales made by the employee.

Value of commission generated by this employee towards service sales.

This excludes shop costs and commissionable discounts from service prices, ensuring more accurate commissionable sales.

Note: Ensure that the Allow Commission and the Commission adjustment factor settings are enabled.

Commissions discount

Discounted amount applied to commissionable service sales.

Value of service sales made by this employee towards free service sales.

This includes only those discounts for which the free service revenue option is enabled.

Total invoice count

Number of invoices created during the selected date range.

Number of invoices generated.

Product sales

Sales from product sales attributed to the employee.

Amount of sales generated by this employee towards the retail product sales

Product commissions sale

Commissionable product sales made by the employee.

Value of commission generated by this employee towards product sales

Product sales per invoice

Sales or count detail related to product invoice sales.

Amount of sales generated by this employee for each invoice with product sales

Prod invoice sales = Product Sales / Invoice count

Average sales per invoice

Sales or count detail related to average sales invoice

Amount of sales generated by this staff member for each invoice

Discount amount

Value of discounts applied to the item or invoice.

Total discount amount given on all invoices where this employee was selected as the Sale-By Employee

Discount use percentage

Sales or count detail related to discount use percentage

Percentage of total discount on all invoices where this employee was selected as the Sale-By employee

Discount Use% = Total discount amount on invoices where this employee was selected as the Sale-By employee / Total discount amount for all employees x 100

Tips

Sales or count detail related to tips.

Total amount of tips collected or adjusted for the employee.

Total service count

Sales or count detail related to total number of services performed.

Sales or count detail related to total services performed by the employee.

Employee Performance Details section

Actual Hours

Sales or count detail related to actual hours.

Number of hours this employee worked (actual check-ins and check-outs)

Production Hours

Total hours checked in as production work tasks.

Total number of hours employees have logged under production work tasks with Is Production Hour flag enabled.

It includes only the hours marked as productive or billable time, excluding administrative, break, or non-production activities.

Non-Production Hours

Sales or count detail related to non-production hours.

Total employee check-in hours based on work tasks with Is Production Hour flag disabled

Blocked hours

Sales or count detail related to unpaid hours.

Block-out hours that are not considered for utilization.

Gross Production per hour

Sales or count detail related to gross amount of sales per hour.

Gross amount of sales made per hour by this employee.

Gross Production per Hour = Total Gross Sales/Production Hours

Net production per hour

Sales or count detail related to net amount of sales per hour.

Net amount of sales made per hour by this employee.

Commission production per hour

Sales or count detail related to amount of commission sales per hour.

Amount of commission sales generated by this employee per hour.

Requested service number (%)

Sales or count detail related to the number of requested services.

Number and percentage of services where this employee was specifically requested to perform service.

Hourly Work Details section

Total Services

Number of services performed during the time period.

Number of services performed in an hour

Total Voids

Appointments voided during the time period.

Number of voided appointments in an hour

No Shows

Appointments marked as no-show.

Number of no-show appointments in an hour

Production Hours

Working hours based on performed services.

The total employee work hours based on the tasks that were marked as production hour.

Productivity

Net service sales per production hour

Service sales per hour.

Net service sales generated for each production hour worked by stylists.

It is calculated as,

Net Service Sales/ Stylist (Production) Hours

Total sales per production hours

Total sales per hour.

Total sales per production hour vs total hour.

Service invoices per production hour

Number of service visits handled per production hour.

Average number of service visits completed for each production hour worked by stylists.

It is calculated as,

Service Visits / Stylist (Production) Hours = Service Visits/ Stylist (Production) Hours

Average in-service time

Average in-service time per invoice with a service item.

Average duration that guests spend receiving services.

It is calculated as,

Average In-Service Time = Sum of invoice service time/ number of invoices with a service item type

In-service productivity

Ratio of actual service hours to stylist production hours.

Actual service hours performed by stylists to their total production hours.

It is calculated as, Actual Service Hours/ Stylist (Production) Hours

In-service hours

Total duration between actual start and end times for services marked as both Start and Complete.

Total time spent delivering services, based on actual start and complete timestamps recorded in invoices.

Average haircut time

Average duration of haircut services.

Average actual service duration for invoices containing qualifying haircut services. It is determined by dividing the total actual duration of all qualifying haircut invoices by the number of such invoices.

It is calculated as,

Haircut Duration = Sum of actual duration of all qualifying haircut invoices/ number of qualifying haircut invoices

Haircut quantity

Number of haircut services performed.

Total number of services delivered under the Haircut Services category during the selected period. This includes all completed service appointments within the haircut category.

Haircuts per Production Hour

Number of haircuts completed per stylist production hour.

Average number of haircut services performed for each production hour worked by stylists.

It is calculated as,

Haircuts per Production Hour = Number of Haircuts/ Stylist (Production) Hours

Wait Time – Request Type

Walk-ins quantity (%)

Guests that walked in without prior booking.

Number and percentage of total visits that were walk-ins.

For example, 18 guests (100%) were walk-ins.

Walk-in invoices with no request

Number of walk-in invoices with no requested time and no specific provider.

Count of all walk-in invoices that include at least one service item type where none of the services have a requested time specified, and the visit is a non-specific request (no provider selected).

Walk-in invoices with request

Number of invoices with no requested time and a specific provider request.

Counts of all invoices with service item types where none of the services have a requested time specified, and the visit is a specific request, meaning a particular provider or staff member was selected.

Walk-in specific requests quantity (%)

Guests that walk in asking for a particular staff member.

Walk-ins who requested a specific provider.

For example, 0 guests (0%) made a specific request at walk-in.

Walk-in invoices

Invoices created and completed on the same day without prior appointment.

Count of all invoices that include at least one service item type, where none of the services on the invoice have a requested time specified.

Reservations quantity (%)

Guest that reserved services.

Number and percentage of total visits that were booked in advance.

For example, no reservations were made in this period (0%)

Reservation invoices

Number of invoices where at least one service has a requested time.

Counts of all invoices with service item types where one or more services have a requested time specified.

Reservation with no request

Number of reservation invoices with no specific provider request.

Count of all reservation invoices that include at least one service item type, where the booking is a non-specific request (no particular provider selected).

Reservation invoices with request

Number of reservation invoices with a specific provider request.

Count of all reservation invoices that include at least one service item type, where the booking is a specific request, a particular provider or staff member was selected.

Reservation specific requests quantity (%)

Guest's preference for certain staff.

Reservations where the guest chose a specific provider.

For example, 0 guests (0%) reserved with a specific provider.

Request invoices

Number of invoices with a specific provider request.

Count of all invoices with service item types where the visit is a specific request, meaning a particular provider or staff member was selected by the guest at the time of booking.

Average invoice wait time

Average wait time between guest arrival and service start.

Average time guests wait before their first service begins. It is determined by dividing the total invoice wait time across all invoices with at least one service item by the total number of such invoices.

Average invoice wait time for walk in with no request

Average wait time for walk-in invoices with no specific provider request.

Average time guests wait before their first service begins on walk-in invoices where no specific provider was requested.

It is calculated as,

Average Invoice Wait Time (Walk-in No Request) = Sum of invoice wait time/ number of walk-in invoices with no request

Average invoice wait time for walk in with request

Average wait time for walk-in invoices with a specific provider request.

Average time guests wait before their first service begins on walk-in invoices where a specific provider was requested.

It calculated as,

Average Invoice Wait Time (Walk-in with Request) = Sum of invoice wait time/ number of walk-in invoices with requests

Average invoice wait time for reservation with no request

Average wait time for reservation invoices with no specific provider request.

Average time guests wait before their first service begins on reservation invoices where no specific provider was requested.

It calculated as,

Average invoice Wait Time (Reservation No Request) = Sum of invoice wait time/ number of reservation invoices with no request.

Average invoice wait time for reservation with request

Average wait time for reservation invoices with a specific provider request.

Average time guests wait before their first service begins on reservation invoices where a specific provider was requested.

It calculated as,

Average Invoice Wait Time (Reservation with Request) = Sum of invoice wait time/ number of reservation invoices with requests.