Salon Summary report (v2)

Sales section

Service Sales

Revenue from services, excluding taxes and discounts.

The amount and percentage of total revenue made from sales and refund of services. This number excludes discounts. This excludes shop costs and commissionable discounts from service prices, ensuring more accurate commissionable sales.

Product Sales

Revenue from product sales, excluding taxes and discounts.

The amount and percentage of the total revenue made from sales and refund of products. This number excludes discounts.

Total Sales

Combined revenue from services and products.

The amount of revenue generated from services and products.

Total revenue = Service revenue + Product revenue

Membership sales

Revenue from memberships sold during the selected date range.

The amount and percentage of the total revenue made from sales and refund of memberships. This number excludes discounts.

Package sales

Revenue from packages sold during the selected date range.

The amount and percentage of sales and refund of packages. This number excludes discounts.

Note that the amount and percentage are calculated after deducting the discount.

Gift Card sales

Revenue from gift card sales, excluding refunds and discounts.

The amount and percentage of sales and refund of gift cards. This number excludes discounts.

Prepaid card sales

Revenue from prepaid cards sold during the selected date range.

The amount and percentage of sales made from prepaid cards. This number excludes discounts.

Total

Total sales across all categories including services, products, memberships, and packages.

Amount of sales made from packages, memberships, gift cards, prepaid cards, and the revenue generated from services and products

Total sales = Package sales + Membership sales + Giftcard sales + Prepaid card sales + Total Revenue

Note: Any charge or fee such as membership fee and no-show cancellation fee are not included in sales.

No show fee

Charges collected for no-show appointments.

Total amount charged when a booked service or appointment is missed.

Cancellation fee

Charges collected for canceled appointments.

Total amount charged for canceling the appointment.

Sales including charges

Total sales including charges, taxes, and additional fees.

Total sales including associated fees, taxes, and additional charges.

Tax

Total tax collected on all invoice items.

Amount of tax charged to guests for services, products, gift cards, memberships, and packages.

Gross sales

Total sales including taxes before applying any discounts.

Total amount of sales including tax

Gross sales = Total sales + Tax

Gross amount

Sum of item list prices before tax or discount.

Sum of list price of each item type

Count

Total number of items sold or transactions completed, depending on the report context.

Number of times this item type was sold

Transactions section

Cash

Transactions paid with cash.

Count - Number of transactions paid by cash

Amount - Amount received from cash transactions

% - Percentage of total payments received in cash

Card

Transactions paid with cards.

Count - Number of transactions paid by card

Amount - Amount received from card transactions

% - Percentage of total payments received in card

Cheque

Transactions paid with cheques.

Count - Number of transactions that are paid by cheque

Amount- Amount received from cheque transactions

% - Percentage of total payments received in cheque

Custom financial

Custom payment using financial method. For example, Vouchers.

Count - Number of transactions paid by custom financial payment methods

Amount - Amount received from transactions paid using custom financial payment methods

% - Percentage of total payments received from custom financial payments

Custom non-financial

Non-financial custom payments. For example, Loyalty points.

Count - Number of transactions paid by custom non-financial payment methods

Amount - Amount received from transactions paid through custom non-financial payment methods

% - Percentage of total payments received from non-custom financial payments

Packages

Payments made using package redemptions.

Count - Number of transactions redeemed from packages

Amount - Amount received from package redemptions

% - Percentage of total redemptions made through packages

Memberships

Payments made using membership benefits.

Count - Number of transactions redeemed from memberships

Amount - Amount received from membership redemptions

% - Percentage of total redemptions made using memberships

Gift Cards

Payments made using gift card redemptions.

Count - Number of transactions redeemed from gift cards

Amount - Amount received from gift card redemptions

% - Percentage of total redemptions made using gift cards

Prepaid Cards

Payments made using prepaid cards.

Count - Number of transactions redeemed from prepaid cards

Amount - Amount received from prepaid card redemptions

% - Percentage of total redemptions made using prepaid cards

Loyalty Points

Payments settled using loyalty points.

Count - Number of transactions redeemed from loyalty points

Amount - Amount received from loyalty point redemptions

% - Percentage of total redemptions made using loyalty points

Register Closure section

Opening balance

Cash in all registers at the start of the day.

Amount in all the cash registers at the start of the day

Cash

Transactions paid with cash.

Total cash amount collected and submitted from all the cash registers

Card

Transactions paid with cards.

Total amount collected using cards from all cash registers and submitted

Cheque

Transactions paid with cheques.

Total amount collected in check from all cash registers and submitted

Custom

Amount received via custom payment methods.

Total amount collected using custom payment from all cash registers and submitted

Cash deposit

Cash submitted to the register or vault.

Total cash deposited and submitted from all the cash registers

Cash Added

Float cash added to the register at start or during the day.

Amount of float cash added at the beginning of the day or during operating hours.

Cash Transferred

Excess cash moved from one register to another.

Excess cash transferred from one register to another mid-day.

Petty Cash

Cash used for minor purchases or daily operational needs.

Cash paid out for minor purchases or inventory restocking during the day.

Cashback Amount

Cash returned to guests during a card transaction.

Cashback issued to guests as part of card payment transactions.

Card Adjustment

Adjustments made to reconcile card payment discrepancies.

Adjustments made to card transactions to reconcile differences between expected and collected card amounts.

Closing balance

Cash in registers at the end of the day.

Total amount in all the cash registers at the end of the day

Cash adjustment

Difference between expected and actual cash.

Difference between the cash collection calculated by Zenoti and the actual cash collection entered by the front-desk staff

Cash paid out

Cash withdrawn for payouts or expenses.

Cash paid out from the register

Tips section

Cash

Transactions paid with cash.

Amount of tips collected in cash

Card

Transactions paid with cards.

Amount of tips collected from card

Others

Tips collected through non-standard methods like gift cards or loyalty.

Amount of tips collected from gift cards, custom payment methods, checks, and prepaid cards

Statistics section

Service only (inv. count)

Invoices with only services and no products.

Number and percentage of invoices that have only service sales

Product only (inv. count)

Invoices with only products and no services.

Number and percentage of invoices that have only product sales

Service & Product (inv. count)

Invoices with both services and products.

Number and percentage of invoices that have both service sales and product sales

Avg. invoice value

Average invoice value based on total sales.

Value generated from all sales

Total guest count

Unique guests served during the selected period.

Number of unique guests

For example, if a guest visited the center and there are 3 invoices created for the guest, then the guest count is 1, not 3.

Production per hour

Revenue generated per working hour.

Average amount of sales made every hour of the center operation

Production/Hr

Hours used to calculate hourly production.

Total employee check-in hours based on the production hour setting for the tasks. If the task is marked as a production hour, then the hour is counted as production hour.

Production/Hr = Net Sales / Production hours

Products per guest

Average number of products purchased per guest.

Average amount of sales made by selling products to guests.

Products per guest = Product revenue / Total guest count

Refunds

Number of invoices that include a refund.

Total number of unique guests for whom invoices were generated in the center with the sale date.

Note: If there are multiple invoices for the same guest during the date range, the guest count is considered only once for that guest.

Redo

Number of services that were redone.

Number of services that were redone.

Voids

Number of invoices that were voided after being closed.

Number of invoices voided after closure. The invoices with all items deleted will also be considered as voided.

Average Wait Time

Average time between guest check-in and service start.

Difference between the service start time and appointment booking time

Average wait time = Service start time- Appointment booking time

Sales/Hour

Total revenue generated per hour.

Sales made in an hour

Sales/Hour = Total Sales / Center hours

No Show

Number of appointments marked as no-show.

Number of appointments in the no-show status

Net Services/Invoice

Average net value of services per invoice.

Net value of services sold on all invoices

This includes both sale and refund.

Net Products/Invoices

Average net value of products per invoice.

Net value of products sold on all invoices

This includes both sale and refund.

Service sale/Hour

Revenue generated from services per hour.

Revenue generated from services per hour.

Product sale/Hour

Revenue from product sales generated per hour.

Revenue from product sales generated per hour.

Revenue/Hr

Total revenue earned per working hour at the center.

Total revenue per center hour

Revenue/Hr = (Net Service Revenue + Net Product Revenue) / Center Hours

Guest Details - Visit section

Count (%)

Guest type count along with their percentage share.

Number and percentage of unique guests (new or repeat) who visited the center

Invoice count

Number of invoices created during the selected date range.

Number of invoices created for new and repeat guests.

For example, if a guest visited the center and there are 3 invoices created for the guest, then the invoice count is 3.

Sales

Total revenue generated by this guest or request type.

Amount of sales made by this guest type: new or repeat

Sales %

Percentage share of total sales by this group.

Percentage of sales made from this guest type: new or repeat

Avg. Sales./ Inv

Average revenue per invoice for this guest or request type.

Average amount of revenue, per invoice, this guest brought into the salon

Avg. Sales/Min

Average revenue per minute based on service duration.

Average amount of revenue, for service duration

Avg. Sales/Min = Sales ($) / Sum of (Actual appointment end time of - Actual appointment start time)

Guest Details - Gender section

Count (%)

Guest type count along with their percentage share.

Number and percentage of unique guests (new or repeat) who visited the center

For example, if a guest visited the center and there are 3 invoices created for the guest, then the guest count is 1, not 3.

Invoice count

Number of invoices created during the selected date range.

Number of invoices created for new and repeat guests

For example, if a guest visited the center and there are 3 invoices created for the guest, then the invoice count is 3

Sales

Total revenue generated by this guest or request type.

Total value of revenue generated by this guest

Sales %

Percentage share of total sales by this group.

Percentage of total sales represented by this guest compared to the whole

Avg. Sales./ Inv

Average revenue per invoice for this guest or request type.

Average amount of revenue, per invoice, this guest brought into the salon

Avg. Sales/Min

Average revenue per minute based on service duration.

Average amount of revenue, for service duration

Avg. Sales/Min = Sales ($) / Sum of (Actual appointment end time of - Actual appointment start time)

Guest Details - Request Type section

Count

Total number of items sold or transactions completed, depending on the report context.

Number and percentage of guests for the request type

Invoice count

Number of invoices created during the selected date range.

Number of invoices created for the request type

Sales

Total revenue generated by this guest or request type.

Total dollar value of revenue generated for this request type

Avg. Sales./ Inv

Average revenue per invoice for this guest or request type.

Average amount of revenue generated from this request type for each invoice

Avg. Sales/Min

Average revenue per minute based on service duration.

Average amount of revenue, for service duration

Avg. Sales/Min = Sales ($) / Sum of (Actual appointment end time of - Actual appointment start time)

Employee Sale Details section

Service Sales

Total revenue from services provided by the employee.

Amount of revenue generated by this employee towards service sales

Serv.Com.Sales

Commissionable service sales made by the employee.

Value of commission generated by this employee towards service sales

Note: Ensure that the Allow Commission and the Commission adjustment factor settings are enabled.

Com.Disc.

Discounted amount applied to commissionable service sales.

Value of service sales made by this employee towards free service revenue

Invoice count

Number of invoices created during the selected date range.

Number of invoices generated and closed

Product Sales

Revenue from product sales attributed to the employee.

Amount of revenue generated by this employee towards the retail product sales

Prod.Com.Sale

Commissionable product sales made by the employee.

Value of commission generated by this employee towards product sales

Prod./Inv Sales

Revenue or count detail related to prod./inv sales.

Amount of revenue generated by this employee for each invoice with product sales

Prod./Inv Sales = Product Sales / Invoice count

Avg. Sales./Inv

Revenue or count detail related to avg. sales./inv.

Amount of revenue generated by this staff member for each invoice

Discount Amount

Value of discounts applied to the item or invoice.

Total discount amount given on all invoices where this employee was selected as the Sale-By Employee

Discount Use%

Revenue or count detail related to discount use%.

Percentage of total discount on all invoices where this employee was selected as the Sale-Byemployee

Discount Use% = Total discount amount on invoices where this employee was selected as the Sale-By employee / Total discount amount for all employees x 100

Tips

Revenue or count detail related to tips.

Total amount of tips collected or adjusted for the employee.

Total Service #

Revenue or count detail related to total number of services performed.

Total number of services performed by the employee.

Employee Performance Details section

Actual Hours

Revenue or count detail related to actual hours.

Number of hours this employee worked (actual check-ins and check-outs)

Production Hours

Working hours based on performed services.

Total employee check-in hours based on work tasks with In Production Hour flag enabled.

Non-Production Hours

Revenue or count detail related to non-production hours.

Total employee check-in hours based on work tasks with In Production Hour flag disabled

Unpaid Hours

Revenue or count detail related to unpaid hours.

Block-out hours that are not considered for utilization.

Gross Prod./HR

Revenue or count detail related to gross amount of sales per hour.

Gross amount of sales made per hour by this employee.

Gross Prod./HR = (Gross service sales (net service revenue + total discounts)/ total production hours.

Net Prod./HR

Revenue or count detail related to net amount of sales per hour.

Net amount of sales made per hour by this employee.

Com.Prod./HR

Revenue or count detail related to amount of commission revenue per hour.

Amount of commission revenue generated by this employee per hour.

Req Serv # (%)

Revenue or count detail related to the number of requested services.

Number and percentage of services where this employee was specifically requested to perform service.

Service Details section

Qty (%)

Revenue or count detail related to quantity (%).

Number of times this service was performed.

In the brackets, you can see the percentage of this service provided from the total services provided at the center.

Avg. Time

Revenue or count detail related to average time.

Average amount of time the therapist took to complete the service.

Avg. Time = Actual Hours / Qty

Sales

Total revenue generated by this guest or request type.

Amount of revenue generated from this service

Sales %

Percentage share of total sales by this group.

Percentage of net service revenue generated from this service

Discount

Revenue or count detail related to discount.

Value of all the discounts applied to the service

Product Details section

Qty (%)

Revenue or count detail related to quantity (%).

Number of times this product was sold

In the brackets, you can see the percentage of this product sold from the total products sold at the center.

Sales

Total revenue generated by this guest or request type.

Amount of revenue generated from this product

Sales %

Percentage share of total sales by this group.

Percentage of product revenue generated from this product

Discount

Revenue or count detail related to discount.

Value of all the discounts applied to the product

Discount Details section

Discount Name

Revenue or count detail related to discount name.

Name of the campaign

Qty

Revenue or count detail related to quantity.

Number of items on which discount was applied

Disc. Amt.(%)

Revenue or count detail related to discount amount (%).

Total amount and percentage of discount

New Guest Count(%)

Revenue or count detail related to new guest count (%).

Number of new guests to whom this discount was given

New Guest Count(%) = Count of new guests / Total guest count with this discount x 100

Repeat Guest Count(%)

Revenue or count detail related to repeat guest count (%).

Number of repeat guests to whom this discount was given

Repeat Guest Count(%) = Count of repeat guests / Total guest count with this discount x 100

Discount/ Gross Amount

Discount as a percentage of the gross price.

Calculated as (Discount/Total Price)*100

Hourly Work Details section

Total Services

Number of services performed during the time period.

Number of services performed in an hour

Total Voids

Appointments voided during the time period.

Number of voided appointments in an hour

No Shows

Appointments marked as no-show.

Number of no-show appointments in an hour

Production Hours

Working hours based on performed services.

The total employee work hours based on the tasks that were marked as production hour.