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- Salon Summary report (v2)
Salon Summary report (v2)
Disclaimer
This article is only for the latest version of Zenoti Reports. Do not compare the data in this version with the data in the previous version.
Salon owners can use this report to get a snapshot of sales, cash in-flows, tips, guests who are generating revenue, employee metrics, and top-selling services and products on a daily and weekly basis.
At the organization or center level, click the Reports icon.
On the Reports page, search for and select the Salon summary report.
If the report has many columns, scroll horizontally to the right or left to view all columns.
To view specific data on the report, select the desired filters.
For more information, refer to the report features on Zenoti.
Click Refresh.
If you generate the report for over a year, click the Email button.
Column | Description |
---|---|
Service revenue | Amount and percentage of total revenue made from sales and refund of services; this number excludes discounts |
Product revenue | Amount and percentage of the total revenue made from sales and refund of products; this number excludes discounts |
Total revenue | Amount of revenue generated from services and products Total revenue = Service revenue + Product revenue |
Membership sales | Amount and percentage of the total revenue made from sales and refund of memberships; this number excludes discounts |
Package sales | Amount and percentage of sales and refund of packages; this number excludes discounts Note that the amount and percentage are calculated after deducting the discount. |
Gift Card sales | Amount and percentage of sales and refund of gift cards; this number excludes discounts |
Prepaid card sales | Amount and percentage of sales made from prepaid cards; this number excludes discounts |
Total sales | Amount of sales made from packages, memberships, gift cards, prepaid cards, and the revenue generated from services and products Total sales = Package sales + Membership sales + Giftcard sales + Prepaid card sales + Total Revenue Note: Any charge or fee such as membership fee and no-show cancellation fee are not included in sales. |
No show fee | Total amount charged when a booked service or appointment is missed. |
Cancellation fee | Total amount charged for canceling the appointment. |
Sales including charges | Total sales including associated fees, taxes, and additional charges. |
Tax | Amount of tax charged to guests for services, products, gift cards, memberships, and packages. |
Gross sales | Total amount of sales including tax Gross sales = Total sales + Tax |
Gross amount | Sum of list price of each item type |
Count | Number of times this item type was sold |
Column | Description |
---|---|
Payment method | |
Cash | Count - Number of transactions paid by cash Amount - Amount received from cash transactions % - Percentage of total payments received in cash |
Card | Count - Number of transactions paid by card Amount - Amount received from card transactions % - Percentage of total payments received in card |
Cheque | Count - Number of transactions that are paid by cheque Amount- Amount received from cheque transactions % - Percentage of total payments received in cheque |
Custom financial | Count - Number of transactions paid by custom financial payment methods Amount - Amount received from transactions paid using custom financial payment methods % - Percentage of total payments received from custom financial payments |
Custom non-financial | Count - Number of transactions paid by custom non-financial payment methods Amount - Amount received from transactions paid through custom non-financial payment methods % - Percentage of total payments received from non-custom financial payments |
Redemption method | |
Packages | Count - Number of transactions redeemed from packages Amount - Amount received from package redemptions % - Percentage of total redemptions made through packages |
Memberships | Count - Number of transactions redeemed from memberships Amount - Amount received from membership redemptions % - Percentage of total redemptions made using memberships |
Gift cards | Count - Number of transactions redeemed from gift cards Amount - Amount received from gift card redemptions % - Percentage of total redemptions made using gift cards |
Prepaid cards | Count - Number of transactions redeemed from prepaid cards Amount - Amount received from prepaid card redemptions % - Percentage of total redemptions made using prepaid cards |
Loyalty points | Count - Number of transactions redeemed from loyalty points Amount - Amount received from loyalty point redemptions % - Percentage of total redemptions made using loyalty points |
Column | Description |
---|---|
Opening balance | Amount in all the cash registers at the start of the day |
Cash | Total cash amount collected and submitted from all the cash registers |
Card | Total amount collected using cards from all cash registers and submitted |
Cheque | Total amount collected in check from all cash registers and submitted |
Custom | Total amount collected using custom payment from all cash registers and submitted |
Cash deposit | Total cash deposited and submitted from all the cash registers |
Closing balance | Total amount in all the cash registers at the end of the day |
Cash adjustment | Difference between the cash collection calculated by Zenoti and the actual cash collection entered by the front-desk staff |
Cash paid out | Cash paid out from the register |
Column | Description |
---|---|
Cash | Amount of tips collected in cash |
Card | Amount of tips collected from card |
Others | Amount of tips collected from gift cards, custom payment methods, checks, and prepaid cards |
Column | Description |
---|---|
Service only (inv. count) | Number and percentage of invoices that have only service sales |
Product only (inv. count) | Number and percentage of invoices that have only product sales |
Service & Product (inv. count) | Number and percentage of invoices that have both service sales and product sales |
Avg. invoice value | Value generated from all sales |
Total guest count | Number of unique guests For example, if a guest visited the center and there are 3 invoices created for the guest, then the guest count is 1, not 3. |
Production per hour | Average amount of sales made every hour of the center operation |
Products per guest | Average amount of sales made by selling products to guests Products per guest = Product revenue / Total guest count |
Refunds | Total number of unique guests for whom invoices were generated in the center with the sale date. Note: If there are multiple invoices for the same guest during the date range, the guest count is considered only once for that guest. |
Redo | Number of services redone. |
Voids | Number of invoices voided after closure. The invoices with all items deleted will also be considered as voided. |
Average Wait Time | Difference between the service start time and appointment booking time Average wait time = Service start time- Appointment booking time |
Sales/Hour | Sales made in an hour Sales/Hour = Total Sales / Center hours |
No Show | Number of appointments in the no-show status |
Net Products/Invoices | Net value of products sold on all invoices NoteThis includes both sale and refund. |
Production/Hr | Total employee check-in hours based on the production hour setting for the tasks. If the task is marked as a production hour, then the hour is counted as production hour. Production/Hr = Net Sales / Production hours |
Revenue/Hr | Total revenue per center hour Revenue/Hr = (Net Service Revenue + Net Product Revenue) / Center Hours |
Column | Description |
---|---|
Count (%) | Number and percentage of unique guests (new or repeat) who visited the center |
Invoice count | Number of invoices created for new and repeat guests For example, if a guest visited the center and there are 3 invoices created for the guest, then the invoice count is 3. |
Sales | Amount of sales made by this guest type: new or repeat |
Sales % | Percentage of sales made from this guest type: new or repeat |
Avg. Sales./ Inv | Average amount of revenue, per invoice, this guest brought into the salon |
Avg. Sales/Min | Average amount of revenue, for service duration Avg. Sales/Min = Sales ($) / Sum of (Actual appointment end time of - Actual appointment start time) |
Column | Description |
---|---|
Count (%) | Number and percentage of unique guests (new or repeat) who visited the center For example, if a guest visited the center and there are 3 invoices created for the guest, then the guest count is 1, not 3. |
Invoice count | Number of invoices created for new and repeat guests For example, if a guest visited the center and there are 3 invoices created for the guest, then the invoice count is 3 |
Sales | Total value of revenue generated by this guest |
Sales % | Percentage of total sales represented by this guest compared to the whole |
Avg. Sales./ Inv | Average amount of revenue, per invoice, this guest brought into the salon |
Avg. Sales/Min | Average amount of revenue, for service duration Avg. Sales/Min = Sales ($) / Sum of (Actual appointment end time of - Actual appointment start time) |
In this section, you can view sale details based on the request type: specific, any, male, and female.
Column | Description |
---|---|
Count | Number and percentage of guests for the request type |
Invoice count | Number of invoices created for the request type |
Sales | Total dollar value of revenue generated for this request type |
Avg. Sales./ Inv | Average amount of revenue generated from this request type for each invoice |
Avg. Sales/Min | Average amount of revenue, for service duration Avg. Sales/Min = Sales ($) / Sum of (Actual appointment end time of - Actual appointment start time) |
Column | Description |
---|---|
Service Sales | Amount of revenue generated by this employee towards service sales |
Serv.Com.Sales | Value of commission generated by this employee towards service sales Note: Ensure that the Allow Commission and the Commission adjustment factor settings are enabled. |
Com.Disc. | Value of service sales made by this employee towards free service revenue |
Invoice count | Number of invoices generated and closed |
Product Sales | Amount of revenue generated by this employee towards the retail product sales |
Prod.Com.Sale | Value of commission generated by this employee towards product sales |
Prod./Inv Sales | Amount of revenue generated by this employee for each invoice with product sales Prod./Inv Sales = Product Sales / Invoice count |
Avg. Sales./Inv | Amount of revenue generated by this staff member for each invoice |
Discount Amount | Total discount amount given on all invoices where this employee was selected as the Sale-By employee |
Discount Use% | Percentage of total discount on all invoices where this employee was selected as the Sale-By employee Discount Use% = Total discount amount on invoices where this employee was selected as the Sale-By employee / Total discount amount for all employees x 100 |
Tips | Total amount of tips collected or adjusted for the employee. |
Column | Description |
---|---|
Actual Hours | Number of hours this employee worked (actual check-ins and check-outs) |
Production Hours | Total employee check-in hours based on work tasks with In Production Hour flag enabled |
Non-Production Hours | Total employee check-in hours based on work tasks with In Production Hour flag disabled |
Unpaid Hours | Block-out hours that are not considered for utilization. |
Gross Prod./HR | Gross amount of sales made per hour by this employee. Gross Prod./HR = (Gross service sales (net service revenue + total discounts)/ total production hours. |
Net Prod./HR | Net amount of sales made per hour by this employee. |
Com.Prod./HR | Amount of commission revenue generated by this employee per hour. |
Req Serv # (%) | Number and percentage of services where this employee was specifically requested to perform service. |
Column | Description |
---|---|
Qty (%) | Number of times this service was performed In the brackets, you can see the percentage of this service provided from the total services provided at the center. |
Avg. Time | Average amount of time the therapist took to complete the service Avg. Time = Actual Hours / Qty |
Sales | Amount of revenue generated from this service |
Sales % | Percentage of net service revenue generated from this service |
Discount | Value of all the discounts applied to the service |
Column | Description |
---|---|
Qty (%) | Number of times this product was sold In the brackets, you can see the percentage of this product sold from the total products sold at the center. |
Sales | Amount of revenue generated from this product |
Sales % | Percentage of product revenue generated from this product |
Discount | Value of all the discounts applied to the product |
Column | Description |
---|---|
Discount Name | Name of the campaign |
Qty | Number of items on which discount was applied |
Disc. Amt.(%) | Total amount and percentage of discount |
New Guest Count(%) | Number of new guests to whom this discount was given New Guest Count(%) = Count of new guests / Total guest count with this discount x 100 |
Repeat Guest Count(%) | Number of repeat guests to whom this discount was given Repeat Guest Count(%) = Count of repeat guests / Total guest count with this discount x 100 |
Column | Description |
---|---|
Total Services | Number of services performed in an hour |
Total Voids | Number of voided appointments in an hour |
No Shows | Number of no-show appointments in an hour |
Production Hours | Total employee work hours based on the tasks that were marked as production hour |
Schedule the report as an email body or Excel
You can create a schedule to receive the salon summary as an email body or receive the report as a downloadable link in an email.
Click the email icon.
In the Scheduler section, enter the following details:
Active: Turn on this switch to enable the scheduler.
Important
If anytime, you want to stop the scheduler, you must turn off this switch.
View: Select the view of the report that you want to email.
Frequency: Select the regular intervals at which you want to receive the email
Time: Select the time when you want to receive the email
Format: Select how you want to receive the email: as an email body or as a downloadable link in an email.
For the Weekly option, select a day in the week
For the Monthly option, select a date
Click Save Schedule.
Print the report from Appointment Book context menu
On Appointment Book, click the reports icon
.
From the menu, select Salon Summary.
Click the print icon
. You can print the report even on an A4 size paper.
Note
To print a section, click the print icon of that section.
Print the report from Reports dashboard
Search for and open the Salon summary report.
Click the print icon
. You can print the report even on an A4 size paper.