Salon Summary report (v2)

Sales section

Sales - Service Sales

Net service sales reduced by discounts, loyalty redemptions, and refunds.

The amount and percentage of total sales made from sales and refund of services. This number excludes discounts.

Sales - Product Sales

Net product sales reduced by discounts, loyalty redemptions, and refunds.

The amount and percentage of the total sales made from sales and refund of products. This number excludes discounts.

Sales - Service & product subtotal

Combined sales of services and products reduced by refunds

The amount of sales generated from services and products.

Total sales = Service sales + Product sales

Sales - Membership sales

Sales reduced by refunds of memberships

The amount and percentage of the total sales made from sales and refund of memberships. This number excludes discounts.

Sales - Package sales

Sales reduced by refunds of packages

The amount and percentage of sales and refund of packages. This number excludes discounts.

Note that the amount and percentage are calculated after deducting the discount.

Sales - Gift Card sales

Sales reduced by refunds of giftcards

The amount and percentage of sales and refund of gift cards. This number excludes discounts.

Sales - Prepaid card sales

Sales reduced by refunds of prepaid cards

The amount and percentage of sales made from prepaid cards. This number excludes discounts.

Sales - Item Total

Total sales across all items including services, products, memberships, packages, giftcards and prepaid cards.

Amount of sales made from packages, memberships, gift cards, prepaid cards, and the sales generated from services and products

Total sales = Package sales + Membership sales + Gift card sales + Prepaid card sales + Total sales

Note: Any charge or fee such as membership fee and no-show cancellation fee are not included in sales.

Sales - No show fee

Charges collected for no-show appointments.

Total amount charged when a booked service or appointment is missed.

Sales - Cancellation fee

Charges collected for canceled appointments.

Total amount charged for canceling the appointment.

Sales - Sales including charges

Total sales including charges, taxes, and additional fees.

Total sales including associated fees, taxes, and additional charges.

Sales - Tax

Total tax collected on all invoice items.

Amount of tax charged to guests for services, products, gift cards, memberships, and packages.

Sales - Sales including tax

Total sales including taxes before applying any discounts.

Total amount of sales including tax

Gross sales = Total sales + Tax

Sales - Gross

Total of item list prices before tax and discounts.

Sum of list price of each item type

Sales - Item Count

Total number of items sold reduced by number of items refunded.

Number of times this item type was sold

Sales - Net (%)

Net sales after discounts, loyalty redemptions, and refunds, with % of Item Total

Total net sales from services and products after discounts, loyalty redemptions, and refunds.

Net sales represent the combined total of net service sales and net product (retail) sales. This value reflects the actual sales realized across all item types after deducting applicable discounts, loyalty redemptions, and refunds.

For instance, if Gross Product Sales is $500 and a $50 discount is applied, the Net Product (Retail) Sales will be $450.

Transactions section

Transactions - Cash

Payments made using cash.

Count - Number of transactions paid by cash

Amount - Amount received from cash transactions

% - Percentage of total payments received in cash

Transactions - Card

Payments made using cards.

Count - Number of transactions paid by card

Amount - Amount received from card transactions

% - Percentage of total payments received in card

Transactions - Cheque

Payments made using cheques.

Count - Number of transactions that are paid by cheque

Amount- Amount received from cheque transactions

% - Percentage of total payments received in cheque

Transactions - Custom financial

Payments made using a custom financial method. For example, vouchers.

Count - Number of transactions paid by custom financial payment methods

Amount - Amount received from transactions paid using custom financial payment methods

% - Percentage of total payments received from custom financial payments

Transactions - Custom non-financial

Payments made using a non-financial method. For example, TBD.

Count - Number of transactions paid by custom non-financial payment methods

Amount - Amount received from transactions paid through custom non-financial payment methods

% - Percentage of total payments received from non-custom financial payments

Transactions - All Payments

Total payments made across all payment methods.

Sum of Cash + Card + Cheque + Custom Financial + Custom Non-Financial.

Transactions - Packages

Redemption amount using package redemptions.

Count - Number of transactions redeemed from packages

Amount - Amount received from package redemptions

% - Percentage of total redemptions made through packages

Transactions - Memberships

Redemptions amount using membership benefits.

Count - Number of transactions redeemed from memberships

Amount - Amount received from membership redemptions

% - Percentage of total redemptions made using memberships

Transactions - Gift Cards

Redemption amount using gift cards.

Count - Number of transactions redeemed from gift cards

Amount - Amount received from gift card redemptions

% - Percentage of total redemptions made using gift cards

Transactions - Prepaid Cards

Redemption amount using prepaid cards.

Count - Number of transactions redeemed from prepaid cards

Amount - Amount received from prepaid card redemptions

% - Percentage of total redemptions made using prepaid cards

Transactions - Loyalty Points

Redemption amount using loyalty points.

Count - Number of transactions redeemed from loyalty points

Amount - Amount received from loyalty point redemptions

% - Percentage of total redemptions made using loyalty points

Transactions - All Redemptions

Redemption amount across all redemption methods.

Sum of Packages + Memberships + Gift Cards + Prepaid Cards + Loyalty Points.

Register Closure section

Register Closure - Opening balance

Cash in all registers at the start of the first day in the date range.

Total cash available across all registers at the time they are opened for the selected date.

Register Closure - Cash collected (expected)

Expected cash in register closure for all closures within the date range

Total cash amount collected and submitted from all the cash registers

Register Closure - Card (expected)

Tips collected using a card payment type.

Total amount collected using cards from all cash registers and submitted

Register Closure - Cheque (expected)

Transactions paid with cheques.

Total amount collected in check from all cash registers and submitted

Register Closure - Custom (expected)

Amount received via custom payment methods.

Total amount collected using custom payment from all cash registers and submitted

Register Closure - Cash deposited

Cash designated as cash deposit.

Total cash deposited and submitted from all the cash registers

Register Closure - Cash Added

Cash added to the register.

Amount of float cash added at the beginning of the day or during operating hours.

Register Closure - Cash Transferred

Cash moved from one register to another.

Excess cash transferred from one register to another mid-day.

Register Closure - To Petty Cash

Cash removed from business cash to petty cash to be used for minor purchases or daily operational needs.

Cash paid out for minor purchases or inventory restocking during the day.

Register Closure - Cashback Amount

Cash returned to guests during a card transaction.

Cashback issued to guests as part of card payment transactions.

Register Closure - Card Adjustment

Difference between expected card payments on transactions and actual card amount in register closure.

Adjustments made to card transactions to reconcile differences between expected and collected cash amounts.

Register Closure - Closing balance

Cash in all registers at the end of the last day in the date range.

Aggregated cash balance across all registers after all register closures for the selected date.

Register Closure - Cash adjustment

Difference between expected cash payments on transactions and actual cash amount in register closure.

Difference between the cash collection calculated by Zenoti and the actual cash collection entered by the front-desk staff

Register Closure - Cash paid out

Cash removed from the register for tip payouts.

Cash paid out from the register

Tips section

Tips - Cash

Tips collected with a cash payment type (excludes declared tips)

Amount of tips collected in cash

Tips - Card

Transactions paid with cards.

Amount of tips collected from card

Tips - Others

Tips collected with non-cash and non-card payment types.

Amount of tips collected from gift cards, custom payment methods, checks, and prepaid cards

Statistics section

Statistics - Avg. invoice value

Average invoice value based on total sales after discounts and after refunds from all item types inclusive of service, product, gift cards, memberships, packages, prepaid cards.

Average value generated from all sales

Statistics - Total guest count

Unique guests with transactions during the selected period for any item type inclusive of service, product, gift cards, memberships, packages, prepaid cards, charges.

Number of unique guests

For example, if a guest visited the center and there are 3 invoices created for the guest, then the guest count is 1, not 3.

Statistics - Net product sales per guest

Average net product sales per guest.

Average amount of sales made by selling products to guests.

Products per guest = Product sales / Total guest count

Statistics - Refund invoices

Number of invoices that include a refund.

Total number of unique guests for whom invoices were generated in the center with the sale date.

Note: If there are multiple invoices for the same guest during the date range, the guest count is considered only once for that guest.

Voids

Number of invoices that were voided after being closed.

Number of invoices voided after closure. The invoices with all items deleted will also be considered as voided.

Statistics - Net item sales/center hour

Total sales generated per center operating hour.

Sales made in per center operating hour.

Sales/Hour = Total Sales / Center hours

Statistics - Net service sales/invoice

Average net value of services per invoice.

Net value of services sold on all invoices

This includes both sale and refund.

Statistics - Net product sales/invoice

Average net value of products per invoice.

Net value of products sold on all invoices

This includes both sale and refund.

Statistics - Net service sales/center hour

Sales generated from services per center operating hour.

Sales generated from services per center operating hour.

Statistics - Net product sales/center hour

Sales from product sales generated per center operating hour.

Sales from product sales generated per center operating hour.

Statistics - Gross item sales/center hour

Total sales earned per working hour at the center.

Total sales per center hour

Sales per hour = (Net Service Sales + Net Product Sales) / Center Hours

Statistics - Days with no invoices

Number of days where no invoices were closed.

Counts business days without operations due to holidays, maintenance, or other reasons.

Discount Details

Service details - Item Qty

Number of items on which discount was applied.

Count of invoices or items with the discount.

Discount Details - Discount $ (%)

Total discount amount and percentage (Inclusive of loyalty points redeemed)

Shows both the monetary value of discounts given.

Discount Details - New guest count (%)

Count and percentage of new guests who received this discount.

Calculated as (New Guest Count ÷ Total Guest Count with this discount) × 100.

Discount Details - Repeat guest count (%)

Count and percentage of repeat guests who received this discount.

Calculated as (Repeat Guest Count ÷ Total Guest Count with this discount) × 100.

Discount Details - % DISC ON GROSS

Discount as a percentage of gross.

Calculated as (Discount ÷ Total Price) × 100.

The percentage of the discount compared to the original gross price of the items/services.

For example, if the gross price of a service is $2,000 and a discount of $200 is applied, the report will show 200 (10%).

Here:

$200 = the actual discount amount applied

10% = percentage of discount relative to the gross value (200 ÷ 2000 × 100).

Guest details visit type - Unique Count (%)

Number and percentage of unique guests by visit type.

Number and percentage of unique guests (new or repeat) who visited the center during the selected date.

Guest details visit type - Custom label count

Total number of invoices for this guest type.

Reflects invoice volume per group. For example, new guests generated 5 invoices, repeat guests generated 79 invoices.

Service details - Net Sales $ (%)

Percentage share of net total sales inclusive of all items (services, products, giftcards, memberships, packages, prepaid cards) for the visit type grouping.

Percentage of sales made from this guest type, new or repeat.

TBD

Average total sales per invoice for the visit type grouping.

Average amount of sales, per invoice, this guest brought into the salon.

Guest details visit type - Net Item Sales Per Min

Average sales per minute based on planned service duration for the visit t ype grouping

Average amount of sales, for service duration.

Average sales per min = Sales ($) / Sum of (Actual appointment end time of - Actual appointment start time)

GC Details – Gender

Guest Details Gender - Unique Count (%)

Number and percentage of unique guests by gender.

Number and percentage of unique guests (new or repeat) who visited the center.

For example, if a guest visited the center and there are 3 invoices created for the guest, then the guest count is 1, not 3.

Guest Details Gender - Custom label count

Total number of invoices by gender.

Invoice volume grouped by gender. For example, male guests had 56 invoices, female guests had 25 invoices and not specified had 3 invoices.

Guest details visit type - Net Item Sales $ (%)

Percentage share of net total sales inclusive of all items (services, products, giftcards, memberships, packages, prepaid cards) for the gender grouping.

Sales contribution by group.

For example, male guests spent $11,263.97 (68.30% of sales), female guests spent $5,160.03 (31.29%), not specified spent $69.08 (0.42%).

Guest details visit type - Avg Invoice Value

Average total sales per invoice for the gender grouping.

Average amount of sales, per invoice, brought into the salon.

For example, male: $201.14 per invoice, female: $206.40 per invoice, not specified: $23.03 per invoice.

Guest Details Gender - Net Item Sales Per Min

Average sales per minute based on planned service duration for the gender grouping.

Average amount of sales, for service duration.

Average sales per min = Sales ($) / Sum of (Actual appointment end time of - Actual appointment start time)

GC Details – Request Type

Guest Details Request Type (Service Invoices Only) - GUEST COUNT (%)

Number and percentage of unique guests by request type.

Number and percentage of guests for the request type

Guest Details Request Type (Service Invoices Only) - Custom label count

Total number of invoices by request type.

Reflects invoice counts per request type. For example, guests who selected Any generated 36 invoices.

Guest Details Gender - Net Item Sales $ (%)

Percentage share of net service sales for the request type grouping.

Total dollar value of sales generated for this request type

Guest Details Gender - Avg Invoice Value

Average total sales per service invoice for the request type grouping.

Average amount of sales generated from this request type for each invoice.

Guest Details Request Type (Service Invoices Only) - Net Item Sales Per Min

Average service sales per minute based on planned service duration for the request type grouping.

Average amount of sales, for service duration.

Average sales per min = Sales ($) / Sum of (Actual appointment end time of - Actual appointment start time)

Missed Membership Opportunity

Membership opportunity - Service guests

Number of guests with an invoice containing a service.

Count of all unique guest profiles that have at least one invoice with a service item type.

Membership opportunity - Guests with membership

Guests who received a service and had an active membership as of end of the date range.

Count of all unique guest profiles who have an active membership enrolled as of the last day in the selected date range.

Membership opportunity - Memberships sold to guests

Number of memberships sold and added to guest profiles.

Counts of all memberships that were sold and successfully added to guest profiles during the selected date range.

Membership opportunity - Missed opportunities

Guests who received a service and remain non-members as of end of the date range.

Count of all unique service guests who do not have an active membership as of the last day in the selected date range.

Member vs Non-Member Summary - Member Net Sales (Service, Product)

Net sales (services and products) from guests with an active membership on the sale date.

Net sales generated from invoices associated with guests who have an active membership at the time of purchase.

Member vs Non-Member Summary - Non-Member Net Sales (Service, Product)

Net sales (Service or product) from guests without an active membership at the time of sale.

Net sales generated from invoices associated with guests who do not have an active membership at the time of purchase.

Member vs Non-Member Summary - Member Net Sales %

Net sales (service or product) from guests with an active membership at the time of sale as a percentage of total net sales.

Percentage of net sales generated from invoices associated with guests who have an active membership at the time of purchase.

Member vs Non-Member Summary - Non-Member Net Sales %

Net sales (service or product) from guests without an active membership at the time of sale as a percentage of total net sales.

Percentage of net sales generated from invoices associated with guests who do not have an active membership at the time of purchase.

Member vs Non-Member Summary - Member Avg. Invoice (service or product) ($)

Average net sales (services and products) per member invoice with atleast one service or product item

Average net sales amount for invoices associated with member guests.

It is calculated as,

Average Member Invoice = Member Net Sales/Member Visits

Member vs Non-Member Summary - Non-Member Avg. Invoice ($)

Average net sales ( service and product) for non-member invoices with at least one service or product item.

Average net sales amount for invoices associated with non-member guests.

It is calculated as,

Average Non-Member Invoice = Non-Member Net Sales/ Non-Member Visits

Member vs Non-Member Summary - Member Service Invoice Count

Number of service invoices sold to guests who were members on the sale date.

Count of all service invoices associated with guests who have an active membership at the time of the visit.

Member vs Non-Member Summary - Non-Member Service Invoice Count

Number of service invoices sold to guests who were non-members on the sale date.

Counts all service invoices associated with guests who do not have an active membership at the time of the visit.

Member vs Non-Member Summary

Visit

Number of guest visits.

Total number of visits made by different guest types (for example, members and non-members).

For example, if members made 120 visits and non-members made 45 visits, the total would be 165 visits. Visits from guests who purchased at least one service are considered here.

Discount Details - Item Qty

Number of services sold reduced by number of services refunded.

Number and percentage of times a service was performed.

For example, Massages = 29 (54.72% of all services).

Service details - Avg. Time (mins)

Average planned duration of invoices that include the service.

Average time taken to perform the service.

For example, Massages' average duration = 0:43 (hh:mm).

Guest Details Request Type (Service Invoices Only) - Net Item Sales $ (%)

Net service sales for each service and category and percentage of all net service sales.

Total sales and percentage from this service.

For example, Massages = $1,548.83 (38.14% of service sales).

Service details - Disc $

Discount amount applied to services (inclusive of loyalty points redeemed)

Discounts represent the combined value of all discounts given on service and product (retail) sales. This amount is the sum of Service Discount $ and Product Discount $, reflecting total reductions applied before calculating net sales.

Product details - Net Sales $ (%)

Net product sales for each product category and percentage of all net product sales.

Net retail product sales (after discounts, before taxes) by product category, such as Haircare, Skincare, or Accessories. The percentage indicates the share of each category in overall retail sales.

For example, Haircare may contribute $5,000 (60%) of total retail sales.

Product details - Item Qty (%)

Number of products sold reduced by number of products refunded.

Quantity of products sold in each category.

For example, 200 Haircare units vs 50 Skincare units.

Product details - Disc $

Discounts applied to products (inclusive of loyalty points redeemed).

Total discount value applied to products within a given category.

For example, if Haircare products had $300 in discounts and Skincare had $150, these values will appear in their respective columns.

Service Invoice Breakdown

Service Invoice Breakdown - Online bookings qty

In analysis

Count of online bookings from Webstore and CMA.

Service invoices - Online bookings %

TBD

Percentage of online bookings from Webstore and CMA.

Service Invoice Breakdown - Employee-made bookings qty

Bookings made at POS.

Count of Point of Sale (POS) bookings.

Service Invoice Breakdown - Kiosk bookings qty

Number of invoices created using kiosk

Count of kiosk bookings.

Service Invoice Breakdown - Rebooked qty

Number of invoices where at least one service was rebooked from a prior visit.

Count of rebookings.

Service Invoice Breakdown - Advance booking qty

Number of service invoices that were not rebooked, but were created at least one day prior to the day that the service was performed.

Count of all invoices with service item types where no service was rebooked and the booking date is earlier than the appointment date.

Service Invoice Breakdown - Same day bookings (>2hrs) qty

Service Invoices whose booking was made same day and more than two hours in advance of the requested time.

Count of invoices where no service was rebooked and Booking Date = Appointment Date, and the booking time is more than 2 hours before the requested start time (original time for walk-ins).

Service Invoice Breakdown - Same day bookings (<=2hrs) qty

Service Invoices whose booking was made same day and within 2 hours of the requested time.

Count of invoices where no service was rebooked and Booking Date = Appointment Date, and the booking time is within 2 hours of the requested start time (original time for walk-ins).

Service Invoice Breakdown - New Service Invoices

Number of first-visit invoices with at least one service item.

Count of all invoices that include at least one service item type where the visit is the guest’s first visit.

Service Invoice Breakdown - Service Invoices

Number of invoices that include at least one service item.

Count of invoices containing one or more service items.

Service Invoice Breakdown - Repeat Service Invoices

Number of invoices that are not first visits and contain at least one service item.

Total number invoices that include at least one service item and are associated with visits that are not the guest’s first visit.

Invoice Summary

Invoice Summary - Total Invoices with services or product

Number of invoices containing at least one service or product item.

Count of all invoices that include at least one item of service or product (retail).

Invoice Summary - Service & product

Number of invoices containing both service and product items.

Count of all invoices that include at least one service item type and at least one product (retail) item type.

Invoice Summary - Service & product %

Invoices with service and product as a percentage of service invoices

Proportion of service invoices that also contain at least one product item type.

It is calculated as,

Invoices with Service and Product % = count of combo visits/ count of service visits

Invoice Summary - Service only

Number of invoices that only include service items and no product items.

Counts of all invoices that include at least one service item type and no other item types.

Invoice Summary - Product only

Number of invoices with only product item types.

Count of all invoices that include at least one product item type and no service or other item types.

Invoice Summary - Avg Invoice (Total Invoices with Services or Product)

Average net sales of service and product for any invoice that contains a service or product.

Average invoice value breakdown.

Product percentage of sales

Percentage of sales from retail.

Proportion of total net sales that come from product (retail) sales.

It is calculated as,

Product Percentage of Sales = Net Retail Sales/ Net Sales

Employee Sale Details section

Employee Sale Details - Net Service $

Net service sales reduced by discounts, loyalty redemptions, and refunds. provided by the employee.

Amount of sales generated by this employee towards service sales.

Employee Sale Details - Comm Service $

Commissionable service sales provided by the employee.

Value of commission generated by this employee towards service sales.

This excludes shop costs and commissionable discounts from service prices, ensuring more accurate commissionable sales.

Note: Ensure that the Allow Commission and the Commission adjustment factor settings are enabled.

Employee Sale Details - Comm Disc $

Discounts considered as commissionable (only applicable to services).

Value of service sales made by this employee towards free service sales.

This includes only those discounts for which the free service revenue option is enabled.

Employee Sale Details - Invoice Count

Number of invoices created during the selected date range.

Number of invoices generated.

Employee Sale Details - Net Product $

Net product sales reduced by discounts, loyalty redemptions, and refunds provided by the employee.

Amount of sales generated by this employee towards the retail product sales

Employee Sale Details - Comm Product $

Net product sales plus commissionable discounts provided by the employee.

Value of commission generated by this employee towards product sales

Employee Sale Details - Net Product $/Product Inv

Net product sales per invoice provided by the employee

Amount of sales generated by this employee for each invoice with product sales

Prod invoice sales = Product Sales / Invoice count

Guest Details Request Type (Service Invoices Only) - Avg Invoice Value

Sales or count detail related to average sales invoice

Amount of sales generated by this staff member for each invoice

Employee Sale Details - Disc $

Total discounts applied on services and products (inclusive of loyalty points redeemed).

Total discount amount given on all invoices where this employee was selected as the Sale-By Employee

Employee Sale Details - Disc %

Sales or count detail related to discount use percentage

Percentage of total discount on all invoices where this employee was selected as the Sale-By employee

Discount Use% = Total discount amount on invoices where this employee was selected as the Sale-By employee / Total discount amount for all employees x 100

Employee Sale Details - Tips

Tips received by the employee (does not include declared tips).

Total amount of tips collected or adjusted for the employee.

Employee Sale Details - Service Item Qty

Number of services sold reduced by number of services refunded.

Sales or count detail related to total services performed by the employee.

Employee Performance Details section

Employee Performance Details - Actual Hours

Total of production and non-production hours for the employee.

Number of hours this employee worked (actual check-ins and check-outs)

Employee Performance Details - Production Hours

Hours checked in by the employee as production work tasks.

Total number of hours employees have logged under production work tasks with Is Production Hour flag enabled.

It includes only the hours marked as productive or billable time, excluding administrative, break, or non-production activities.

Employee Performance Details - Non-Production Hours

Hours checked in by the employee as non-production work tasks.

Total employee check-in hours based on work tasks with Is Production Hour flag disabled

Employee Performance Details - Blocked hours

Hours blocked on the the schedule for the employee.

Block-out hours that are not considered for utilization.

Employee Performance Details - Gross Service $/Prod Hr

TBD

Gross amount of sales made per hour by this employee.

Gross Production per Hour = Total Gross Sales/Production Hours

Employee Performance Details - Net Service $/Prod Hr

Net service sales per production hour for the employee

Net amount of sales made per hour by this employee.

Employee Performance Details - Comm service $/prod hr

TBD

Amount of commission sales generated by this employee per hour.

Employee Performance Details - Req Services (%)

Number of services for which the employee was specifically requested.

Number and percentage of services where this employee was specifically requested to perform service.

Hourly Work Details section

Hourly Work Details - Total Services

Number of services performed during the time period.

Number of services performed in an hour

Hourly Work Details - Services Deleted

Appointments voided during the time period.

Number of voided appointments in an hour

Hourly Work Details - No Show Services

Appointments marked as no-show.

Number of no-show appointments in an hour

Hourly Work Details - Production Hours

Working hours based on performed services.

The total employee work hours based on the tasks that were marked as production hour.

Productivity

Productivity - Net service sales per production hour

Service sales per hour.

Net service sales generated for each production hour worked by stylists.

It is calculated as,

Net Service Sales/ Stylist (Production) Hours

Productivity - Net service and product sales per production hour

Net sales (service, product) per stylist production hour.

Total sales per production hour vs total hour.

Productivity - Service invoices per production hour

Number of service invoices handled per production hour.

Average number of service visits completed for each production hour worked by stylists.

It is calculated as,

Service Visits / Stylist (Production) Hours = Service Visits/ Stylist (Production) Hours

Productivity - Average in-service time (service invoices)

Average in-service time per invoice with a service item.

Average duration that guests spend receiving services.

It is calculated as,

Average In-Service Time = Sum of invoice service time/ number of invoices with a service item type

Productivity - Average in-service time (haircut services)

Average duration of haircut services.

Average actual service duration for invoices containing qualifying haircut services. It is determined by dividing the total actual duration of all qualifying haircut invoices by the number of such invoices.

It is calculated as,

Haircut Duration = Sum of actual duration of all qualifying haircut invoices/ number of qualifying haircut invoices

Productivity - Haircut services (#) per Production Hour

Number of haircuts completed per stylist production hour.

Average number of haircut services performed for each production hour worked by stylists.

It is calculated as,

Haircuts per Production Hour = Number of Haircuts/ Stylist (Production) Hours

Wait Time – Request Type

Wait Time Request Type - Walk-in invoices with no request

Number of walk-in invoices with no specific provider.

Count of all walk-in invoices that include at least one service item type where none of the services have a requested time specified, and the visit is a non-specific request (no provider selected).

Wait Time Request Type - Walk-in invoices with request

Number of walk-in invoices with a specific provider request.

Counts of all invoices with service item types where none of the services have a requested time specified, and the visit is a specific request, meaning a particular provider or staff member was selected.

Wait Time Request Type - Walk-in invoices

Number of invoices with no requested time.

Count of all invoices that include at least one service item type, where none of the services on the invoice have a requested time specified.

Wait Time Request Type - Reservation invoices

Number of invoices where at least one service has a requested time.

Counts of all invoices with service item types where one or more services have a requested time specified.

Wait Time Request Type - Reservation with no request

Number of invoices with a requested time and no specific provider request.

Count of all reservation invoices that include at least one service item type, where the booking is a non-specific request (no particular provider selected).

Wait Time Request Type - Reservation invoices with request

Number of invoices with a requested time and specific provider request.

Count of all reservation invoices that include at least one service item type, where the booking is a specific request, a particular provider or staff member was selected.

Wait Time Request Type - Average invoice wait time

Average time between guest arrival and service start for all service invoices.

Average time guests wait before their first service begins. It is determined by dividing the total invoice wait time across all invoices with at least one service item by the total number of such invoices.

Wait Time Request Type - Average invoice wait time for walk in with no request

Average wait time between guest arrival time and service start for walk-in invoices with no specific provider request.

Average time guests wait before their first service begins on walk-in invoices where no specific provider was requested.

It is calculated as,

Average Invoice Wait Time (Walk-in No Request) = Sum of invoice wait time/ number of walk-in invoices with no request

Wait Time Request Type - Average invoice wait time for walk in with request

Average wait time between guest arrival time and service start for walk-in invoices with a specific provider request.

Average time guests wait before their first service begins on walk-in invoices where a specific provider was requested.

It calculated as,

Average Invoice Wait Time (Walk-in with Request) = Sum of invoice wait time/ number of walk-in invoices with requests

Wait Time Request Type - Average invoice wait time for reservation with no request

Average wait time between guest arrival time and service start for reservation invoices with no specific provider request.

Average time guests wait before their first service begins on reservation invoices where no specific provider was requested.

It calculated as,

Average invoice Wait Time (Reservation No Request) = Sum of invoice wait time/ number of reservation invoices with no request.

Wait Time Request Type - Average invoice wait time for reservation with request

Average wait time between guest arrival time and service start for reservation invoices with a specific provider request.

Average time guests wait before their first service begins on reservation invoices where a specific provider was requested.

It calculated as,

Average Invoice Wait Time (Reservation with Request) = Sum of invoice wait time/ number of reservation invoices with requests.