Master center metrics report
The Master Center Metrics report consolidates various center-level metrics found across different reports, including but not limited to sales accrual and business KPI reports. It provides a consolidated view of essential metrics such as discounts, refunds, sales, register closures, tips, taxes, and more. This simplifies the analysis of center-level performance, making it convenient for stakeholders to assess and improve operational efficiency.
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Note
The optional columns can accommodate up to 100 characters.
Column Name | Short Description | Details and Examples |
|---|---|---|
Center Name | Name of the center where the activity occurred. | Name of the center where the transaction or activity took place. |
Center Code | System-generated code identifying the center. | Unique system-generated identifier assigned to the center. |
Display Name | Guest name as shown on reports. | Full name of the guest as displayed in reports. |
Company Name | Company or organization associated with the guest. | Company or organization associated with the guest. |
Date | Date on which the transaction or activity occurred. | Specific date when the transaction or activity occurred. |
Month | Month during which the activity occurred. | Calendar month in which the transaction or activity occurred. |
Week Day | Day of the week for the activity. | Day of the week corresponding to the transaction or activity date. |
Service Refund | Total amount refunded for services. | Total amount refunded for service items. |
Product Refund | Total amount refunded for products. | Total amount refunded for product items. |
Service Sales | Service revenue including taxes and discounts. | Total sales from services, including discounts but excluding refunds. Only Service is considered as the item type, not Day Package or Promo Package. Sale type includes both Sale and Charge. Note: Unlike other reports, this also includes sales from Day Packages. For example, if a Day Package contains multiple services, their value is counted under service revenue here. |
Product Sales | Product revenue including discounts and taxes. | Total sales from products, including discounts but excluding refunds. |
Service discount (free service) | Discounts treated as free service revenue. | Campaigns and manual discounts that account for free service revenue for the provider. |
Service discount (non-free service) | Discounts not treated as free service revenue. | Campaigns and manual discounts that do not account for free service revenue for the provider. |
Product discount (free service) | Product discounts treated as free service revenue. | Campaigns and manual discounts that account for free product revenue for the provider. |
Product discount (non-free service) | Product discounts not treated as free revenue. | Campaigns and manual discounts that do not account for free product revenue for the provider. |
Custom in register | Custom payments in register. | Custom payments recorded in the cash register. |
Cash payouts | Cash withdrawn for business expenses. | Cash payouts made from the register for various purposes. |
Cash in Register | Cash in register before adjustment. | Total cash in the register before any adjustments are made. |
Cash Adjustments | Corrections to cash in register. | Adjustments made to the cash register total. |
Cash Deposited | Cash deposited to vault or bank. | Amount of cash deposited into the business's bank account. |
CC In register | Credit card totals in register. | Total amount of credit card transaction in register before any adjustments are made. |
Card Adjustments | Adjustments to credit card totals. | Adjustments made to the credit card transactions total. |
Check in register | Check payments recorded in register. | Total amount of checks recorded in the cash register. |
Cash transfers | Cash moved between registers or locations. | Cash transferred between registers or accounts. |
Total petty cash expenses | Petty cash used for expenses. | Total expenses covered by petty cash. |
Production hours | Total hours the employee spent on revenue-generating tasks. | The actual number of hours the employee spent checked in to a production work task. |
Non-production hours | Total hours the employee spent on non-revenue-generating tasks. | The actual number of hours the employee spent checked in to a non-productive task. |
Redo Count | Number of services redone for guests originally served by the employee. | The number of times the employee had to redo a service. |
Void Count | Number of invoices voided after creation. | Number of voided invoices, including invoices marked as void or those invoices where all items have been deleted. |
Products # | Number of products sold, including refunds. | Number of products sold at each center including refunds. |
Services # | Number of services performed, including refunds. | Number of services sold at each center including refunds. |
Gift Cards # | Number of gift cards sold. | Number of gift cards that are sold at each center. |
Provider Requested # | Number of invoices where the guest specifically requested the employee. | The total number of invoices generated for the services where the employee was specifically requested. |
Gift Card Redemptions (Excluding Tax) | Gift card redemptions excluding tax. | Amount paid using a gift card excluding any applicable taxes. This does not include tips, SSG, environmental fee, and so on. |
Gift Card Redemptions (Including Tax) | Gift card redemptions including tax. | Amount paid using a gift card including any applicable taxes. This does not include tips, SSG, environmental fee, and so on. |
Gift Card Tips | Tips paid using gift cards. | Tips that are paid using a gift card. |
Gift Card sales | Revenue from gift card sales. | Total amount of Gift Cards sold. |
Prepaid Card sales | Revenue from prepaid card sales. | Total amount of Prepaid Cards sold. |
Gift Card discount | Discount applied on gift card sales. | Total discount applied on the gift cards that also account for the difference between their value and price. |
Total guests | Number of unique guests served at the center. | Number of unique guests on the specific date within the selected time period. |
Total walk-in invoices | Invoices created and completed on the same day without prior appointment. | Total number of invoices where the creation and service dates are the same. |
Service tax | Total tax collected on services. | Tax collected for services, excluding refunds. |
Product tax | Total tax collected on products. | Tax collected for products, excluding refunds. |
Cash tips | Tips collected in cash. | Tips paid through cash. |
Card tips | Tips paid through card payments. | Tips paid through card. |
Custom tips | Tips paid using custom-defined payment methods. | Tips paid through custom payment. |
Total new guest invoices | Count of first-time guests | Unique count of new guests. |
Total repeat guest invoices | Count of returning guests. | Unique count of guests whose profiles were created before the selected date range. |
Service Shop cost | Total cost incurred to deliver services attributed to the employee. | The predefined expense for a specific service, configured from the General tab while creating the service. Shop cost is shown at the appointment level and reflects the value recorded during appointment creation. For day packages, the cost is distributed across services based on: (Service Price ÷ Total Service Price of Day Package) × Shop Cost defined at the package level. In payroll, shop costs are captured at the end of each pay period, whereas in this report, they are recorded at the time of appointment creation. Therefore, shop costs in this report may differ from payroll and should be used only for estimation. Payroll gives precedence to employee-level shop costs over service-level costs. Therefore, shop costs in this report may not align with those in payroll. These should be used solely for cost estimations. |