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Troubleshoot issues with browsers

Unable to log in from Chrome

To resolve login difficulties on Chrome, follow these steps:

In Chrome

Click the Chrome menu (ellipsis) and go to Settings.

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Enter the term 'Cookies' in the Search box. Scroll down and click Content Settings.

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Under the Content Settings click Cookies.

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Click See all cookies and site data.

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Search for 'managemyspa' or ‘Zenoti’ and click the domain name.

Note: You may have a stage site too; Searching for managemyspa/Zenoti might retrieve two records. Carefully check for ZenotiAuth and remove.

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Identify ZenotiAuth and Delete only this cookie.

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Close and reopen your browser.

Log in to Zenoti again.

Unable to log in from Firefox

To resolve login difficulties on Firefox, follow these steps:

In Firefox

Click the Hamburger icon (Menu) and select Options.

General page appears.

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Search for 'Cookies'.

Search Results highlighting the word 'cookies' appear.

Click Manage Data.

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In the Manage Cookies and Site Data pop-up, search for ‘Zenoti’.

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Select the site, click Remove Selected and click Save Changes.The Removing Cookies and Site Data pop-up appears.

Click Remove.

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Close and reopen your browser.

Login to Zenoti again.

Resolve scrolling issue on Apple devices (Safari)

  1. Click the Apple menu at the top-left of the screen.

  2. Select System Preferences.

  3. Click the General preference tab - it’s the first one, at the top.

  4. Under the Show scroll bars section, select the When Always option.

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