Payroll Corrections in Zenoti Integrated Payroll
This article outlines the types of payroll errors that can occur and the recommended corrective actions for each scenario. Use the table below to identify your situation and follow the appropriate next steps.
Overview
This article is focused on correcting payroll data (i.e., the earnings, deductions, and taxes on payrolls). If instead, you are looking to perform some action on the transactions associated with a payroll, such as canceling or reversing an employee credit, refer Manage Payroll Transactions.
Note
Need help? For corrections that require manual intervention by our team, contact support@zenoti.com. Our payroll operations team will review and resolve your case promptly.
Type of Correction | Description | Next Steps / Corrective Action |
Underpaid or overpaid an employee | Paid an employee too much or too little gross wages on a payroll. | If an employee was under or overpaid on a payroll, often the best and most compliant way to correct that scenario is to address the issue on the employee's next payroll. If an employee was underpaid:
If an employee was overpaid:
Federal law permits employers to deduct over payments from future paychecks, even if it brings employees' pay below minimum wage. However, state laws vary and it is important to confirm any restrictions or guidelines specified by each state agency. For example, some states may require written consent, or impose limits on when or how much over payment can be deducted on a future paycheck, or may still enforce minimum wage rules. When doing this, it is the employer's responsibility to ensure that they remain compliant with federal and state laws. |
Paid an employee by mistake | Accidentally paid an employee who should not have been paid (example, was terminated). | If you paid an employee or set of employees by mistake, the best course of action is to void those payroll items. Reach out to support@zenoti.com for getting the required payroll records voided by our payroll operations team. |
Entering a payroll run outside of Zenoti | A payroll was run outside of Zenoti, and needs to be imported for accurate tax filings and year-end statements. | Reach out to support@zenoti.com so that our payroll operations team can upload the historical earnings to be recorded. |
Incorrect earning workplace | Earnings earned at a workplace should have instead been earned at a different workplace, witha different setof applicable taxes. | Reach out to support@zenoti.com so that our payroll operations team can take care of the required correction. |
Incorrect benefits or post-tax deductions | An employee's benefit contributions or deductions were entered under the incorrect type, or the amounts need to bemodified. | Reach out to support@zenoti.com so that our payroll operations team can take care of the required correction. |
Incorrect employee or company tax profile or exemptions | An employee's profile (example, residence address) or a company's tax parameters (example, PFML private plan) need to be retroactively updated. | Reach out to support@zenoti.com so that our payroll operations team can take care of the required correction. |
Incorrect hours | Entered the incorrect hours amounts for an employee. | Reach out to support@zenoti.com so that our payroll operations team can take care of the required correction. |
Incorrect payroll history setup | The pay history for a company who started on Check mid-year was entered incorrectly. | Reach out to support@zenoti.com so that our payroll operations team can take care of the required correction. |
Important Compliance Note
Zenoti Integrated Payroll (ZIP) is designed to help you stay compliant, but the employer is ultimately responsiblefor adherence to federal and state payroll laws. If you are unsure how a correction may affect your tax filings or year-end statements, we recommend consulting a payroll professional or your state labor agency before proceeding.