Configure Alerts for Expiring Memberships and Packages
This article explains how to set up alerts for expiring memberships and packages in Zenoti.
Overview
This feature is particularly useful during promotional campaigns or when offering time-limited extensions. These alerts reduce missed renewals and improve front-desk communication with students.
Enable expiration alerts
To set up expiry alerts at the organization level:
Navigate to Configuration > Fitness > General Setup > Expiring Membership/Package Alert.
Turn on the Enable alert for expiring membership toggle.
In the Number of Days from Expiration field, enter the number of days before a membership expires (for example, 3 or 7).
This setting ensures that front desk staff receive alerts when a student's membership is nearing expiration. For example, if a student's membership ends on October 10 and you have set the alert window to 7 days, the system will start notifying the front desk on October 4 each time they sign in for student.