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Troubleshooting Common Register Closure Issues

This article explains how to resolve common register management issues in Zenoti, including missing payout options, missed closures, and double take-out errors.

Prerequisites

To perform cash payouts and transfer cash, your security role must include the Tips Payout and Transfer Cash permission. Contact your administrator if this permission is missing.

Missing Remove Cash Option

The Remove Cash option only becomes available after you submit the opening cash count for the day.

  1. Submit the opening cash count.

  2. The Remove Cash option appears once the opening count is submitted.

Missed Register Closures

If a register closure was not completed for a previous day, add it manually using the Register Closure Report.

  1. Navigate to the Register Closure Report v1.

  2. Filter for the missed date.

  3. Verify that no closure data appears for the selected date.

  4. Click Add Closure to create the missing entry.

    Adding a missed closure updates the expected cash and cash count totals for the current day.

Double Take-Out During Cash Payouts

To correct a double take-out recorded during a cash payout:

  1. Open the Register Closure Report.

  2. Locate the closure for the affected day.

  3. Adjust the closure and add a note explaining the correction.

  4. Use the Cash in Register field to rebalance the drawer and minimize the impact on subsequent days.

This correction affects the drawer count only. Tip calculations for service providers are not impacted.

Best Practices

  • Always complete the opening balance in the morning. Submitting the morning cash count unlocks all register functions, including payouts and the Remove Cash option.

  • Record cash tips on invoices. This ensures tips appear in the register and are captured correctly under Tips in reports.

  • Add notes to all adjustments. Detailed notes on corrections support accurate records and simplify future audits.

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