Take action on guest's issues
In this tab, you can view logged complaints and issues due to one of the following reasons:
The rating in the feedback form was less than the minimum rating specified by your business, or the guest has left a comment in the feedback form.
Your manager has created an issue.
Note
The center name in this tab is the center where the service was performed.
In the Issue column, the guest rated the service low or left a comment in the feedback form, you will see Guest Feedback (Invoice: xxxxx).
Enter notes for an issue
On the guest's profile, click the Issues tab.
Click Add Notes.
In the Notes box, enter any comments that you want to add for this issue.
Click Save.
Change issue status
On the guest's profile, click the Issues tab.
From the Status list, select the required option:
Deferred: Issue resolution is put off to a later time
Resolved: Issue is fixed
Closed: Issue is fixed and verified