BBPOS setup and administration

If you are using Zenoti Payments, you can use a Chipper 2X BT card reader (by BBPOS) to collect card payments either from Zenoti Mobile or in mirror mode.

To set up Chipper 2X BT as the card reader in Zenoti, do the following:

a. Terminal Name: Enter the name of your choice for the terminal. The name you specify here appears in the list of terminals on the Zenoti web and the list of card readers in the Zenoti Mobile. b. Serial Number: Enter the serial number that is on the back of your BBPOS card reader.

9. Click Add. : You cannot delete a terminal if it is the only one that is configured.

10. Click Save. You have successfully added BBPOS as a terminal in Zenoti.

When you want to connect Zenoti Mobile with a different card reader, you must disconnect from the currently connected reader first.

To disconnect the card reader

Stripe terminal screen appears. 3. Tap Disconnect the card reader.

A success message appears that the card reader is disconnected.

You can connect with another reader.

To collect payments from Zenoti Mobile, ensure the iPad (Zenoti Mobile) is connected to a BBPOS card reader. Once connected, do the following:

A blue light appears indicating that the card reader is on.

3. On the iPad, launch Zenoti Mobile.

4. Select the appointment for which you want to collect the payment. The appointment details appear to the right, with an option to Proceed for Payment.

5. Tap Proceed for Payment. Various payment types appear.

6. Select Use Card Reader as the payment method.

8. Tap Collect. Zenoti Payments screen appears prompting you to swipe the card.

9. Swipe the card in Chipper 2X BT card reader. A screen showing the card reader's attempt to connect with the server appears.

If in the org settings, you have configured to take guest signature for completing the payment, the screen to capture signature appears, once the reader is connected to the server.

10. Have the guest sign in the Signature field. The payment confirmation screen appears, showing the account number, entry, amount, and other details.

On closing the payment confirmation screen, the payment success screen appears.

If you tap Don't allow, you will not be able to collect payments using BBPOS. See the FAQ & troubleshooting section (scroll below in this article) to learn about allowing location access.

Ensure you have set up the mirror mode and do the following to collect payments in mirror mode:

2. Open the Take Payment screen of the appointment.

3. If the Mirror switch is set to OFF, change it to ON. The payment screen "mirrors" on the iPad.

4. For the Terminal Name, click the Change link and select your BBPOS card reader (appears with the name you specified in the terminal settings).

5. Click Add Payment. A prompt with the following options appears: a. Saved card details b. Use a New Card c. Use Card Reader d. Click Use Card Reader

The payment process continues in Zenoti Mobile.

Chipper 2X BT card reader is shipped to you with a certain version of the firmware. The firmware of the card reader helps connect the device with Zenoti Mobile via iPad to process card payments.

Occasionally, Stripe may release updates to the firmware that you need to install in the card reader.

In this article, you will learn how to check the updates and install them into the connected card reader from Zenoti Mobile.

Stripe Terminal screen appears, showing the software version and a link: Check for updates.

5. Tap Check for update. If there are updates, the link: Install update appears. : If there are no updates to the firmware, a message appears that there is no update available.

6. Tap Install update. Zenoti installs the updates to the firmware of Chipper 2X BT card reader connected to it. Once the updates are 100% installed, a success message appears on the screen. You can proceed with taking payments using the card reader.

See Also

You get the Bluetooth scan time out error if any of the following is true:

a. If the Chipper 2X BT card reader is not connected correctly.

Solution: Turn off the Chipper 2X BT card reader, wait for few seconds, turn it on, and tap Retry.

b. If the Serial number on the card reader is not matching with the one you entered in the Terminal Settings.

Solution: Ensure you have entered the correct serial number in the Terminal settings (Serial number will be on the backside of the card reader).

c. If you are trying to connect with more than one iPad at the same time.

Solution: You can connect your Chipper 2X BT card reader to only one iPad at a time.

d. If the card reader is not able to access your location.

Solution: On the iPad,

i. Go to device Settings of the iPad (not the Settings in Zenoti Mobile) > Select Zenoti Mobile > Location.

ii. For Allow Location Access, select the option Always.

2. When taking payments, the screen shows the following alert. What should I do?

This alert appears when you select a BBPOS card reader (while taking payments) that is not connected to Zenoti Mobile. When you see this message, you can do any of the following:

3. I'm unable to process payments using Chipper 2X BT card reader. Is there a way to complete payments? If none of the above solutions to fix the timeout work then, switch to Verifone card reader to collect payments. From the list of card readers in the Zenoti web or Zenoti Mobile, select the Verifone card reader and process the payment. If Verifone also fails, you can process card payments manually.

4. Can I connect my card reader with another iPad? You can connect your Chipper 2X BT card reader to only one iPad at a time. Read the article: Connect to a Card Reader to learn how to connect to a BBPOS device.

5. How can a guest enter the PIN on the BBPOS device? Guests can swipe the credit cards that do not require a PIN to make payments. BBPOS can process the payments only from the credit cards that do not require a PIN.

6. Why am I not able to process a debit card payment? Chipper 2X BT card reader can process debit card payments only if the debit card allows credit transactions and does not require the guest to enter a PIN.

7. Can we use the BBPOS device when charging the device? Yes

8. The BBPOS device's LED shows blue and red lights sometimes. What do they indicate? Whenever the BBPOS Chipper 2X BT card reader is turned on, the LED located beside the power button shows the card reader's status. Refer to the BBPOS Chipper 2X BT User Guide, available in Stripe Docs site. The external resources to BBPOS device here are being provided for informational purposes only. Zenoti bears no responsibility for the accuracy, legality, or the content of the external site or for that of subsequent links.

9. How can I check for updates to the BBPOS device? You will be notified of the device updates when you connect the BBPOS device to the iPad through the Connected Card Readers screen on the Mobile POS. Additionally, you can see a red badge on the Settings option of Mobile POS and also a red exclamation mark on the Connected Card Readers setting, if there is an updated available for your BBPOS device.

In the Connected Card Readers screen, you will see the name of the terminal along with an Update button. Click Update to download and install the available updates.

See Also