Challenges
Overview
Zenoti's Challenges feature enables businesses to create time-bound goals that encourage student participation, drive class registrations, and boost engagement. Unlike milestones, which track lifetime achievements, challenges focus on short-term performance and incentivized actions. Students can join or opt for assigned challenges in the Webstore or CMA and track their progress. Challenges can be tailored based on different metrics, such as class attendance, types of classes, instructor variety, or weekly streaks.
Members can join Challenges through the Webstore or Customer Mobile App (CMA) and track their progress in real time. Common metrics for Challenges include
Class attendance count
Classes for various Instructors
Attendance for various types of classes
Maintaining a weekly or monthly attendance streak
New metrics are introduced periodically for Challenges to cover evolving scenarios of fitness requirements.
Benefits of Challenges:
Motivate members through clear goals and rewards
Boost attendance and reduce no-shows
Promote new classes, formats, or instructors
Provide measurable, reportable outcomes
Optimize scheduling and instructor management
Challenge statuses
Each Challenge in Zenoti is assigned one of the following statuses, visible to staff and students via the Webstore, Customer Mobile App (CMA), and Roster. These statuses help track participation and completion in real time.
Status | Description | When This Status Appears | Example Scenario |
|---|---|---|---|
Not Started | The student has not yet joined the Challenge. | - The student has not clicked “Join” on the CMA or Webstore.- The student was eligible for auto-enrollment but opted out before the start date. | A member sees the “Yoga 10 in 30 Days” Challenge listed in the CMA but has not signed up. |
In Progress | The student is actively participating, and progress is being tracked. | - The start date has passed.- The student has joined or been auto-enrolled.- At least one activity has been logged toward the goal. | A member joined the “Weekly Streak” Challenge and has attended 2 of the required 4 weekly classes. |
Upcoming | The Challenge is scheduled for the future and has not yet started. | - The start date is in the future.- Students can view details but cannot yet log progress. | The “Summer Instructor Variety” Challenge starts next Monday; students can see details and prepare to join. |
Completed | The student has met the goal of the Challenge before the end date. | - All required metrics are fulfilled.- The system marks the student as a winner or eligible for the reward. | A student attended 12 classes in a month, meeting the goal of the “August Attendance Boost” Challenge. |
Expired | The Challenge period has ended without the student meeting the goal. | - The end date has passed.- Progress was recorded but fell short of the target. | A student attended 8 of the required 10 classes in the “10 Class Challenge” by the end date. |
Points to consider
Status updates are automatic and based on attendance, visit data, and other linked metrics in Zenoti.
Staff can monitor all participants’ statuses from the Manage Challenges page and filter reports by status to identify winners or follow up with members at risk of not completing.
Members see their status and progress bars in the CMA and Webstore, which motivates continued participation.
Expired Challenges remain visible in reports for historical tracking and analysis, even after rewards are no longer claimable.
Prerequisites to create a Challenge
Before creating a Challenge in Zenoti, ensure the following requirements are met. These prerequisites ensure the Challenge can be set up correctly, displayed to students, and tracked accurately.
Enable Challenges at the organization level for center managers or business owners to create them.
Enable Challenges on CMA and Webstore for students to view, join, and track their progress.