Macros in the Appointment no-show notification
What is the notification type?
Transactional
What does the appointment no-show notification do?
Informs guests that a confirmed appointment was a no-show.
When is the appointment no-show notification sent?
Sent when appointment status is changed to No Show.
What communication methods can you configure for the appointment no-show notification?
You can configure an email and a text template.
The table below describes the macros available in the appointment no-show notification. Use these macros to customize or personalize the notification. For example, the [CenterName] macro gets replaced with the actual center’s name.
Macro | Description |
---|---|
[EndTime] | End time of the appointment. |
[StartTime] | Start time of the appointment. |
[CenterAddress] | The complete address of the center (corresponds to the Address 1 and Address 2 fields in the center settings). |
[CenterName] | The name of the center given during the creation of the center. Taken from the Center name field at the center level General settings page. |
[CenterState] | The state in which the center is located. Taken from the State field on the General settings page at the center level. |
[CenterCity] | The city in which the center is located. Taken from the City field on the General settings page at the center level. |
[CenterZip] | Zipcode of the center where the appointment was booked. |
[TreatmentList] | List of services scheduled for the appointment. |
[ServiceTherapistList] | List of therapists scheduled to perform the services in the appointment; also shows the service name. |
[ServiceTherapistTimeList] | Scheduled time for the service and the service name; includes the therapist’s name. |
[Name] | Guest's first and last name. |
[CenterPhone] | The primary phone number of the center where the appointment was booked (corresponds to the Phone 1 field in the center settings). |
[CenterPhone2] | The secondary phone number of the center where the appointment was booked (corresponds to the Phone 2 field in the center settings). |
[CenterAddlData1] | Additional center information provided in the Additional Text field in the guest's base center Settings > Invoice > Receipts. |
[LastName] | Guest's last name. |
[DownloadLink] | Link to download the Customer Mobile Application (if enabled by the organization) via Play Store or App Store. |
[Duration] | Duration of the appointment. |
[CenterCountry] | The country in which the center is located. Taken from the Country field on the General settings page at the center level. |
[Visits] | Number of past visits of the guest. |
[AppDate] | Date of the appopintment. |
[DayOfAppointment] | Day on which the appointment is scheduled. |
[OrgName] | Name of the business where the appointment was booked. |
[FirstName] | Guest's first name. |
[InvoiceComments] | Any notes or information about the invoice that you want to share with your guests. |
[CenterE-mail] | Email address of the guest's base center. |
[MailUnsubscribeLink] | Link to unsubscribe from transactional emails. Once unsubscribed, no transaction-related email will be sent (including appointment-related emails). |
[TimeZoneCenter] | Time zone of the center where the appointment was booked. |
[GuestReferralCode] | Guest code of referrer. |