Membership Status
Membership Liability report (v2)
Disclaimer
This article is only for the latest version of Zenoti Reports. Do not compare the data in this version with the data in the previous version.
Business owners and center managers can use this report to track whether the membership liability at your centers increased or decreased over a specific duration.
At the organization or center level, click the Reports icon.
On the Reports page, search for and select the Memberships Liability report.
If the report has many columns, scroll horizontally to the right or left to view all columns.
To view specific data on the report, select the desired filters. For more information, refer to report features on Zenoti.
Click Refresh.
If you generate the report for over a year, click the Email button.
You can view the report based on the liability sale amount or value. The membership liability report data will vary depending on whether it is filtered by sale or by value.
The following table describes columns in the membership liability v2 report.
Column Name | Description |
Center Name | Center in which the membership was sold |
Opening Balance | Balance amount of memberships liability that is carried forward from the previous accounting period This value is the liability balance at the start of the selected date range. |
Accrued/Sold | Amount of liability that was generated from the sale of memberships For example, if you sell a package for $400 with five benefits of $100 each, the liability value is $400. |
Accrued Value | Liability value generated from the sale of memberships This column is only visible only for hybrid model types of memberships, for memberships that have the the Value Model flag enabled, and for memberships with credit amount. |
Redemptions | Amount of liability that is redeemed during the date range |
Manual Adjustments | Value of manual adjustments on the credit amount; this column is visible only when the Liability Type is By Value and for organizations that have the non-hybrid model of memberships. |
Refund Value | Liability value that is refunded during the selected date range |
Refund Amount | Total amount of liability that is refunded during the date range |
Cancellations | Amount of liability that is canceled during the date range |
Expired | Amount of liability that expired during the date range |
Closing Balance | Balance liability amount of memberships that is carried forward to the next accounting period
This value is the liability balance at the end of the selected date range. |
Suspense | Liability value generated due to incomplete refunds when the membership is refunded and closed; the balance amount is zero but the complete amount is not refunded |
Unused Credit Amount | Unused credit amount after redemption This column is only visible for organizations that have the hybrid model of memberships. |
Conversions | Total worth of service benefits that were converted This column is only visible for organizations that have the hybrid model of memberships. |
Sales-Accrual vs. Membership Liability Reports
This section explains when you can compare data between the Sales-Accrual report and the Membership Liability report — and when you cannot.
When to compare the two reports
You can compare these two columns across the reports, but only under the conditions described below:
In both cases, use the Sales (Inc. Tax) column from Sales-Accrual (filtered by Item Type = Membership and Sale Type = Sale or Recurring) and compare it against the Accrued/Sold column in the Membership Liability report.
To compare by sale amount: set the Liability Type filter to Sale.
To compare by value: set the Liability Type filter to Value.
Known differences (Why the numbers may not match)
Even when comparing the correct columns, certain scenarios will cause differences between the reports. These are expected — not errors.
1. Memberships with only discounts
These are treated as sales, not liabilities.
They appear in the Sales-Accrual report but not in the Membership Liability report.
2. Memberships with only credit amount
These are treated as sales in Sales-Accrual.
They appear in the Membership Liability report only when Liability Type is set to Value.
3. Memberships with only service benefits
These are treated as sales in Sales-Accrual.
They appear in the Membership Liability report only when Liability Type is set to Sale.
4. Recurring memberships
If the Enable Redemptions on Open Memberships setting is off, only closed invoices are included in the Membership Liability report.
Note: This can cause a gap compared to Sales-Accrual, which may include open invoices.
5. Cross-center refunds
In Sales-Accrual: refunds are recorded at the center where the refund was processed.
In Membership Liability: refunds are recorded at the center where the membership was originally sold.
If the original center has been deleted, the refund will not appear in the Membership Liability report.
6. Partial refunds
A partial refund does not reduce the benefit value.
The refunded amount is tracked separately under the Refund Amount and Suspense columns.
7. Full refunds
A full refund cancels all membership benefits.
The full amount is shown under the Refund Amount column.
Other rules to know
Setup fees and freeze fees are never treated as liabilities.
IRR, SCR, and MRR settings do not affect membership accruals, redemptions, refunds, or expirations.
Memberships with only credit amounts appear in both reports when filtered by Liability Type = Value.
Memberships with only service benefits appear in both reports when filtered by Liability Type = Sale.
Memberships with both service benefits and credit amounts appear in both reports for both Sale and Value liability types.