Set up Zenoti for Ramadan
Customizing Zenoti for seasonal or regional requirements ensures a seamless experience for businesses and customers. This section covers how to configure schedules, promotions, and service offerings during Ramadan.
Learn how to set up employee schedules, center timings, register closures, and how to reconcile your collections during Ramadan.
Set up employee schedules during Ramadan
The Holy Month of Ramadan is a time when many businesses in the Middle-East and South-East Asia operate on reduced hours. If you are a business owner in this region, you will need to update your center's working hours to reflect this change. Typically, businesses in these regions operate from 7 P.M. to 4 A.M. (of the following day).
To update employee schedules for the period of Ramadan
At the center level, navigate to Employee > Schedule.
From the Center filter, select the appropriate option.
To set up a schedule for all employees of your center, from the Role filter, select All.
Ensure that you are in the Day view. You can view the Day, Week, and Month view on the right-hand corner.
Click the present date to view the Calendar.
To set the start date for the Ramadan period, select the required date from the calendar.
Select the employees who will be working during the Ramadan period.
Enter Shift 1 timings as 7 P.M. to 11.55 P.M.
Enter Shift 2 timings as 12.00 A.M. to 4 A.M.
Employees on this schedule (shifts) will appear in the Appointment Book, mobile apps, and the Webstore during their scheduled times. The front desk can book appointments in their name during this time.
Click Save.
To copy the employee schedule, click Copy Schedule and enter 30 days. Click Next.
Click Copy.
Register closure during Ramadan
During Ramadan, your typical business day spills across two calendar days. If you want to enable register closure at any time of the current day or at any time the following day, you need to:
Configure organization level settings (Step 1)
Configure center level settings (Step 2)
Register closure at the organization level
At the organization level, click the Configuration icon.
Search for and select the Block taking payments if register is not closed the previous day setting from the POS section.
Enable the setting.
Click Save.
Note
Zenoti allows the front desk to continue taking payment and to close invoices even after midnight when the register closure is not yet done. You can also do a register closure twice a day if you want to close the register at the end of each shift.
Register closure at the center level
At the center level, click the Configuration icon.
Search for and select the Define what should happen when front-desk staff tries to close the register if invoices are open setting from the Appointment section.
Select the required items.
Click Save.
Zenoti allows you to do a register closure the following day even if there are open invoices.
Reconcile your collections during Ramadan
At the end of each business day, you need to close your cash register after the front desk reconciles the day’s transactions such as giving refunds and adjusting petty cash.
However, during the month of Ramadan one business day spills over to two calendar days. As a result, you need to reconcile your collections using the Collections by Transaction report as a reference point.
Reconciling your collections involves the following steps:
Noting the figures against each payment type from the Close Payments screen of the Appointment Book
Reconciling the payments from the Close Payments screen of the Appointment Book with the figures you see in the Collections by Transactions report.
To reconcile your collections during Ramadan
Click any white space on the Appointment Book and select Close Payments. Collections by the different payment types appear.
Make a note of the amounts you see against each payment type (cash, check, credit card, tips, petty cash, and support staff gratuity (SSG)).
Go to the Collections by Transactions report (Admin > Reports > Collections > Collections by Transactions).
Click Custom dates in the date filter.
Select two continuous dates.
Click Refresh.
7. Click the Excel or .CSV icons to export the report and look at the Payment Date column. This column has the date and a time stamp.
8. Reconcile the amounts you see in the Appointment Book (Close Payments screen) against each of the Payment Types (cash, check, credit card, tips) you see in the exported report for the appropriate date.
Tip
You need to look for transactions with the time stamp starting at 7 P.M. on the previous date to 4 A.M. on the following day to reconcile your figures.