Wait time v2 report
Disclaimer
This article is only for the latest version of Zenoti Reports. Do not compare the data in this version with the data in the previous version.
This report gives you insights into the guest waiting times at your center.
At the organization or center level, click the Reports icon.
On the Reports page, search for and select the Wait Time report.
If the report has many columns, scroll horizontally to the right or left to view all columns.
To view specific data on the report, select the desired filters. For more information, refer to report features on Zenoti.
Click Refresh.
If you generate the report for over a year, click the Email button.
Column | Description |
|---|---|
Center name | The center where the appointment was booked. |
Date | The date of appointment booking. |
Guest name | The name of the guest. If it is a group booking, the report will show only the primary guest's name. |
Invoice number | The invoice number generated for the appointment. |
New guest | This indicates if the guest is new. If the guest has no closed invoices, then the guest is new. |
Booking source | Channel through which the guest booked the appointment. Example: Queue, CMA, and Kiosk. |
Booked time | The time when the appointment was booked. |
Request type | This shows the guest's preference for a service provider. |
Position at check-in | This shows the guest's position in the queue when checked in. |
Initial service name | This shows the service the guest booked. If the guest booked for multiple services or a package, the report would show only one service. |
Initial service provider name | The name of the initially assigned service provider. |
Suggested arrival time | The suggested arrival time based on the wait time. |
Actual arrival time | This shows the time when the guest arrived at center and checked in. |
Actual start time | The actual service start time. |
Service started after arrival (Min) | The number of minutes the service started after the guest arrived. |
Actual wait time (Min) | The difference between the actual service start time and actual arrival time. |
Quoted wait time (Min) | The wait time at the time of appointment booking. |
Wait time variance (Min) | The difference between the actual wait time and quoted wait time. A negative value means the service actually started before the expected start time. |
Late arrival (Min) | The difference between the suggested arrival time and the actual arrival time. A negative value means the guest arrived early. |
Actual end time | The actual end time of the service. |
Time in service | The time spent by the service provider rendering the service. |
Has retail items | This shows if the invoice has any retail products sold. |
No show | This shows if the guest did not show up. |