Set up cancellation rules
Required roles: Owner or Administrator
Required permissions: None
At the organization level, click the Configurations icon.
Search for and select the Cancellation rules setting from the Fitness section.
Locate and enable the following settings to create your rules for cancellations.
Setting
Description
Waive cancellation fee on instructor substitution
Students are exempted from cancellation fees for classes if the instructor is substituted.
Allow manual waiver on class and workshop cancellation fees
Studio front desk can manually waive cancellation charges for a class or workshop.
Allow package credits to be redeemed for class cancellation or no-show fee
Students can use their package credits as class cancellation and no-show fees.
Enable membership credits to be redeemed for class cancellation or no-show fee
Students can use their membership credits as class cancellation and no-show fees.
Enable Guest pass credits to be redeemed for class cancellation or no-show fee
Guests of members or students can use their respective guest pass credits as class cancellation and no-show fees.
Enable student attendance for commissions if late cancelled/no showed and consumed package or membership credit
Studio can track student attendance for commission purposes, even when students have late-canceled or no-showed for a class but have still utilized their prepaid packages or membership credits.
Show cancelled classes
Studio owners can view canceled sessions on the roster.
Click Save.