AVS Details for Saved Cards report (v2)

Disclaimer

This article is only for the latest version of Zenoti Reports. Do not compare the data in this version with the data in the previous version.

This article explains how to use the AVS Details for Saved Cards report in Zenoti to identify guest cards that are missing valid address details. Front-desk staff and center managers can use this report to notify guests to update their address, improving transaction success rates and reducing payment failures.

Overview

The AVS Details for Saved Cards report helps you:

Review all the saved cards in the center.
Find saved cards that do not have an address or have an invalid address.
Identify which guests to notify for updating their address.
Track recent transactions to focus on active cards.
Check the delivery status of notification emails sent to guests.

Access the report

Follow these to access the report:

At the organization or center level, click the Reports icon.
On the Reports page, search for and select the AVS Details for Saved cards report.
If the report has many columns, scroll horizontally to the right or left to view all columns.
To view specific data on the report, select the desired filters. For more information, refer to report features on Zenoti.
Click Refresh.
If you generate the report for over a year, click the Email button.

Use filters to refine results

The report includes several filters to help you narrow down results:

Centers: Choose one or more centers to view guest data specific to those locations.
Last Transaction Date: Narrow results by date range to identify recently used cards that are likely still active.
Payment Provider: View results for the selected payment provider (for example, Zenoti Payments).
Card Brand: Filter by card type such as Visa, MasterCard, or Amex.
Address Availability: Quickly separate guests who already have a billing address saved with their card.
Note
Combine filters to focus on high-priority guests. For example, filter Last Transaction Date for recent use and Address Availability = No to find active cards without an address.

Columns in the report

Column	Description
Center Name	Center to which the guest belongs.
Guest Name	Full name of the guest.
Guest Email	Email address of the guest.
Card Brand	Brand of the guest’s card saved on Zenoti (for example, Visa, MasterCard).
Card Ending	Last four digits of the guest’s saved card.
Card Type	Specifies whether the saved card is a Credit card, Debit card, or Unknown.
Last Transaction Date	Date of the last transaction made with the saved card.
Last Transaction Status	Status of the last transaction (for example, Success or Failed).
Membership Linked	Indicates if the saved card is associated with a membership (Yes/No).
Address Availability	Indicates whether the guest’s address is available (Yes/No).
Address Updated On	The most recent date when the guest’s address was updated.
Is Address Valid?	Shows the validation result of the guest’s address (Valid, Invalid, Address Unavailable, or Not Applicable).

Important

Before you send reminders, make sure your business has configured the Request address for saved card email/text template.

To notify guests whose address is missing:

Apply the Address Availability filter and select No.
(Optional) Use the Last Transaction Date filter to focus on recently used cards that are more likely to be active.
Select the corresponding rows.
Click Email Guests.
In the Email Preview dialog box, review the message and click Send Now.
Note
Prioritize notifying guests whose cards were recently used. This helps ensure address updates for the most active payment methods.

Check Last Email Status

After sending notifications, you can verify if the emails were delivered successfully:

Click Last Email Status on the report page.
The Guest Notification Status window opens, showing:
- Status of the notification (for example, Success or Failed).
- Trigger Date & Time when the email was sent.
- A list of recipients for whom the email was delivered or not delivered.

This feature helps you confirm successful delivery and take corrective action if any guest emails fail.

Frequently asked questions (FAQs)

Q. Why do I need to collect guest addresses for saved cards?

A. Address details are used for Address Verification Service (AVS). AVS helps reduce payment failures and fraud by matching the billing address with the cardholder’s bank records.

Q. What happens if a guest does not update their address?

A. If the guest does not add or correct their address, future transactions with the saved card may fail, leading to declined payments at checkout.

Q. Can I resend the address request to the same guest?

A. Yes. You can select the guest record again in the report and click Email Guests to resend the notification.

Q. Will guests see multiple notifications if I send more than once?

A. Yes, each time you trigger an email, the guest will receive a new request. To avoid confusion, use the Last Email Status option to check if a notification was already delivered before resending.

Q. Does the report include all saved cards for a guest?

A. Yes. If a guest has multiple saved cards, each card appears as a separate row in the report, allowing you to manage addresses for each one.

Q. Can I export this report for follow-up outside Zenoti?

A. Yes. You can use the export option to download the report data and share it with your team for offline tracking or communication.

In this section: