View your performance metrics
This article explains how service providers can use MyZen to monitor their performance metrics and track commissionable earnings directly from the Performance tab.
Overview
Service providers use the Performance tab in MyZen to view a comprehensive summary of their work performance and earnings. Metrics include guest visit data, sales information, rebooking rates, feedback, and commissionable revenue. This helps service providers evaluate how they are progressing toward their goals across the day, week, or pay period.
MyZen also shows service revenue, which represents the actual earnings that are eligible for commission—offering a clear and accurate view of performance.
Prerequisites
To view performance metrics in MyZen:
The service provider must have access to the MyZen app.
The organization must enable the desired metrics from the configuration settings. To learn how to configure it, refer to the Configure performance metrics on MyZen article.
To view performance metrics in MyZen:
Open MyZen and go to the Performance page.
Use the filter options to view performance by day, week-to-date, month, or a custom date range.
The following metrics are displayed:
Product/Service %
Repeat guests retained
New guests retained
Requested count
Service sales
Guest count
Average feedback
Average invoice value
Service revenue
Other KPIs derived from Employee KPI report
Considerations
If metrics are not selected, the MyZen app omits the Performance section, making the interface easier for providers.