Redeem gift cards online
If your organization sells gift cards online, then guests can use their gift cards to pay for items they purchase online. However, guests can redeem only the items that are configured at the organization level (read: Redeem a Gift Card).
When guests enter their gift card numbers to redeem an item, the system either recognizes the card and adds it to the payment, or displays the following message: "In this invoice, you cannot pay more than $0.00." This indicates that the gift card cannot be used to pay for the item the guest has selected.
Log on to the website with the username and password.
Click the appropriate category tab such as Gift Card, Services, Products, Memberships, Packages that the guest wants to redeem.
Based on the organization settings, the card can be redeemed only for specific items.
Browse the catalog and select an item to purchase.
Click Buy Now to make payment.
Verify the personal and delivery information displayed.
On the Payments page:
Select GiftCard from the Do you have a drop-down box.
Enter the gift card number.
Multiple gift card numbers can be entered for the purchase.
Enter the amount of the selected item (not the gift card amount, but the price of the selected item).
Click Apply.
Click Confirm Order.
Impacts and considerations
If your organization has enabled the Restrict redemption to the center where it was sold setting, the guest can only redeem gift cards at the same center where they purchased the gift card. For more details, refer to set up gift cards.
If the guest requires to redeem the gift card at a different center even when the Restrict redemption to the center where it was sold setting, is enabled, there is a possible workaround. Please consult your manager or administrator before proceeding. This workaround is helpful when
Guests are required to access restricted gift cards.
Redeem gift card value or privileges at different locations or centers.
The front desk staff can provide a manual discount on the invoice as the exact value of the gift card and then set the expiration date to a past date from the guest profile to expire the gift card. Add necessary comments on the invoice to avoid confusion and notify the center manager or admin about the manual discount to adjust payments for your center.