Guest check-in on new Kiosk
When guests arrive at your business, the first interaction they have is with the Kiosk's welcome screen, where they can check in for their appointments. This initial screen is a crucial opportunity to reinforce your branding, allowing you to create a welcoming atmosphere that reflects your business's identity and values.
Individual guest check-in
A guest with a confirmed appointment can check in for themselves by following these steps:
Guests can enter either the phone number or the email address used at the time of booking. This is configurable.
Guest can see their services, the provider's name, appointment time, and the duration of each service booked. The guest can review the appointment details and click Continue.
If the guest has any missing forms, a link such as "3 forms missing" will appear at the bottom of the review screen, where 3 denotes the number of forms that need to be completed. This is configurable
If the form validity is set to Common form for all services on the same day and the same form applies to multiple services taken by the guest on the same day, the guest completes the form once at check-in.
This eliminates the need to fill out the form separately for each service. The guest sees the form only once, regardless of the number of services added.
The guest must fill out the mandatory forms before they can continue with the check-in. This is configurable.
If the guest has any missing information, such as marketing consent or a phone number, they must provide this mandatory information before they can continue with the check-in. This is configurable.
Guests can choose service add-ons that complement the selected services and click Confirm add-ons. These add-ons can have a defined duration and price, depending on the service configuration.
Guests can also choose to continue without add-ons and click Continue.
The guest is checked in and a notification is sent to the provider.
For example: If a guest named Sarah has a manicure appointment, she can opt to add a quick hand massage, as an add-on.
Note
The kiosk displays two types of eligible add-ons during check-in:
Add-ons that can be included within the guest’s already booked service time. These are identified using the Smart Merge logic and appear at the top of the list as priority upsell options.
Add-ons that require additional time beyond the scheduled appointment. These are shown only if the provider and room are available after the current appointment ends.
When a guest selects an add-on, Zenoti automatically checks if there is availability for the other add-ons. Based on this check:
Some add-ons may be temporarily disabled if adding them would exceed the available time for the provider or room.
If the guest removes a previously selected add-on, Zenoti re-evaluates availability. Add-ons that were disabled earlier may now become selectable again if they fit within the updated availability.
This feature is only available for users who have Smart Merge enabled. To enable smart merge feature, reach out to your Zenoti Customer Success Manager (CSM).
Group check-in
A group with a confirmed appointment can check in for all the members by following these steps:
Guests can enter either the phone number or the email address used at the time of booking. This is configurable.
To check in everyone at once, guests can select the tabs for each guest and click Proceed to check-in.
Guests can choose to check in everyone together or only select individuals.
Guests must review the appointment details and click Continue.
Guests can review the list of forms required for the guest’s services. You can set up the forms to be mandatory or optional. Click here for more information.
Guests must tap on a form to open it and complete the fields as prompted.
After completing each form, guests must tap Save and continue.
Guests can choose additional services or add-ons that complement the selected services and click Confirm add-ons. These are 0-minute add-ons, meaning they do not require any extra time beyond the original appointment duration.
Guests can also choose to continue without add-ons and click Continue.
Guests are checked in and a notification is sent to the provider.
For example: A family of four is scheduled for spa treatments. One guest can check in all members at once, and they might choose to add a relaxing aromatherapy session to each service, enhancing the overall experience.
Note
If a group appointment includes an additional guest, they are prompted to complete all mandatory profile information as per the organization's settings before they can check-in using kiosk.
If the phone number or email matches an existing guest, that profile is linked to the appointment.
If multiple profiles are shown, the guest must select their profile from the list.
If no match is found, a new guest profile is created.
Partial group check-in
A group with a confirmed appointment can check in some members while leaving others to check in later by following these steps:
Guests must enter either the phone number or the email address of the host or any member of the group, if they are available in Zenoti.
To check in some guests now and others later, guests must select the tabs for the ones who are currently checking in and click Proceed to check-in.
Guests must review the appointment details and click Continue.
Guests can choose additional services or add-ons that complement the selected services and click Confirm add-ons. These are 0-minute add-ons, meaning they do not require any extra time beyond the original appointment duration.
Guests can also choose to continue without add-ons and click Continue.
Guests are checked in and a notification is sent to the provider.
The remaining group members can follow the same steps when they arrive.
For example: A group of friends has appointments for various treatments, but two of them are running late. The other friends can check in and even add services like a scalp massage, while others can check in separately upon arrival.
If the guest does not have an appointment, they can scan the QR code and continue booking an appointment on the Webstore.