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- Release Notes - November 08, 2023
Release Notes - November 08, 2023
The enhanced design of the Webstore GC summary screen offers a less cluttered interface and improved visibility of gift card types.
Remind guests who have added gift cards to their cart but have not completed the purchase.
The Marketing dashboard now displays both abandoned services checkouts and abandoned gift cards checkouts. Realized revenue also includes both services and gift card revenues.
The Abandoned Cart report is updated to allow filtering for gift card tracking, including separate rows for abandoned gift card checkouts with the ability to view the number of gift cards in the cart.
Email credits will be consumed for the abandoned checkout notification. More information.
Manage your feedback from the Guest feedback dashboard. You can filter the data by rating, center, and if feedback was addressed. You can also respond to the feedback through email or SMS. More information.
To increase the evidence submission and dispute win rates, a new dispute management system has been introduced in the product where you can track your disputes and evidence in one place.
Key highlights
A dedicated dispute management tool
Curation of a defense document by collecting all collateral needed from within the system
The ability for users to edit the defense document before the due date
Automatic submission of evidence on behalf of the business on the due date
On the Admin dashboard, businesses can now see Signals that benchmark their business performance against other similar businesses.
Note
This is available only for businesses in the USA.
The Employee Activity v2 report will now show the details of changes made to master data (services, products, and packages), role permissions, and organization and center-level configurations. More information
Inform guests about upcoming recurring payment for membership fees and reduce the probability of payment disputes. More information
MyZen for service providers is now available outside of United States. Providers can use the app to:
Upsell products and add-ons
Track past and upcoming appointment history
The newly introduced Employee Summary report provides a concise summary of an employee's performance, including essential information, such as services rendered, products sold, combos sold, and guests served. More information
Admin redesign - Unveiling the Config menu
Admin is getting redesigned and is getting a new look and feel with the new Configuration (Config) menu. This Configuration menu has a modern, clean, intuitive, and visually appealing interface.
Infrequently used actions from Admin (and other areas) are now logically grouped under this new Config menu. Settings you frequently interact with are located within the respective module.
Key highlightsSearch for any setting within Config or search across all menus: Use Search within Config to look for any setting across the Config menu. You can also use the main search icon to search for any setting across all menus.
Locate settings with ease: The Configuration menu categorizes settings into well-defined, cohesive groups. Example: The new Business details settings page has settings that were earlier scattered.
Use the new Master data menu: Use the Master data menu to set up master data for Services, Products, Memberships, and Packages.
View all reports under the consolidated Reports dashboard: Employee payroll reports, Fitness reports, KPI reports, Online booking reports, and Integrations-related reports are all consolidated under the Reports dashboard. All other reports were already available under the Reports dashboard.
Work with the renamed Sales menu and the Guests menu : The Sales menu is renamed to Lead generation. The Guests menu now includes actions related to guest management such as managing the guest profile, loyalty points, issues, and feedback.
All settings related to payments are categorized under three main categories: Employee payouts, Payments processing, and Business payments.
Businesses can increase upselling through real-time product recommendations during checkout. More information
Guest profiles now include additional fields for capturing vital information such as addresses, referral sources, and IDs.
Additional details can be added while creating a guest profile (guest onboarding). The front desk staff can update the details for existing guests during guest interactions like making a sale or adding a card for payment.
Smart features automatically populate city, state, and country information when a zipcode is provided, further enhancing the onboarding experience.
Tailor the guest sign-up process to your needs by enabling or disabling the additional fields on the Webstore.
The labels for additional fields are customizable to define relevant terminologies for your business.
Payments for sites not using integrated payments can now be broken out by credit card type, making it easier to identify and resolve errors. More information
Appointment Book filters can now be used without exposing job information to every user.
Recovery time can now be included at the end of a group of services instead of being included each time.
Guest waitlist details can now be automatically filled in the booking wizard, saving front-desk staff time and effort.
Donation/charity names can now be added to receipts, providing guests with a clear record of their philanthropic contributions.More information
Rebooking now takes into account the specific provider requested during the original appointment.
Refunds for the same invoice will now include the rounding adjustment from the original invoice. More information
The Admin dashboard will now provide you with insights to enhance your daily tasks and give information about your day's progress.
The membership user fact consolidated data source will now store and track information about individual classes, including their names, categories, and other relevant attributes at an item level.
Guests can now delete their accounts directly from the CMA applications. More information
Instructors can now add custom data such as their qualifications and other information to their employee profile through Zenoti Mobile and web.
Businesses can now run the payroll report for all stores across multiple zones belonging to the same organization at one go instead of doing it individually for each zone and then aggregating outside the system. More information
From the Attendance report, businesses can now export the data on how many hours each employee has worked on each work task.
The expired revenue for packages is posted based on a combination of package status and package expiry date.
The product valuation will now be based on the latest vendor purchase price, as listed in the product-vendor-center mapping screen. More information
Guests can now add multiple services to the same waitlist entry in both CMA and Webstore.
Center can now access the Automated Payment Link feature for faster and more seamless payments for their guests.
New slots created due to the therapist's efficient scheduling should only be bookable for that specific therapist.
Businesses in France can now integrate Zenoti payments processor, Adyen, to process payments. More information
Stripe Express is now supported in the Netherlands. More information
To reduce the risk of reversals, transactions will be marked as successful only after T+5 days. More information
Employees can generate PIN in Zenoti Mobile to log into the app, clock in and clock out, schedule their shifts, declare cash tips at the end of the day and more. More information
You can now close cash register in ZMA v2 on both iOS and Android. More information
Front-desk staff can mark a service as redo in both Appointment and Queue views in ZMA v2. More information
SVS gift card integration is now on Zenoti Mobile. More information
Notes added for a group booking will now appear as the first note on each appointment block of the booking.
Email invoices as a PDF attachment to guests.
Businesses on Zenoti Payments that are not using the Payment Links feature can set it up directly from the Admin dashboard.
You can now block employees from checking in early, ahead of the schedule. More information
Recovery time for a group of services is now added only to the last service in the group. For example, if a guest books a group of services where more than one service has recovery time associated with it, Zenoti only retains the recovery time for the last service and removes the others.
You can use the Guest mode in ZMA v2 for cash and custom payments even if a terminal is not available.
Fitness studios can now hide the Appointments section from the CMA for all users. More information
Front desk staff can now access the Booking Wizard directly from the Visits page for members who have service benefits. More information
The packages tab of Guest Profile displays the start date of a package based on whether you treat the sale date or the date of redemption as the start date. It also shows the period (no. of days) for which the package is valid from the start date.
Businesses can restrict the redemption of packages to centers within a specific zone. If a center's zone changes, packages sold at that center can only be redeemed at centers in the new zone to which the center has moved. More information
The Employee Activity v2 report will show creation details and details of changes made to master data (services, products) role permissions, and organization and center-level configurations. More information
You can view credit balances for text messages, WhatsApp messages, email, voice, and Always on campaigns under Configuration > Business details for both, the organization level and the center level. You can also view details of the storage space you have used (in KB) from the same page at the center level. More information
You can now enable or disable cross-center redemption for bonus gift cards. More information.
Greater control over applying gift cards promotions depending on point of purchase - in-store, Webstore, or CMA. More information
You can now offer gift cards at different prices to members and nonmembers. More information
Employees now do not have to delete an incorrect check-in as they can now use the edit option on the check-in/checkout page. Employees can now:
Edit a single check-in or checkout of a day
Edit multiple check-in/checkout entries for the day
Break down a single check-in/checkout entry into two or more entries.
This also helps in better check-in/checkout audits. More information
Increase membership sales by allowing your guests to buy memberships with future start dates on the Webstore. More information
Streamline and simplify your accounting processes by using the Cash Accounting feature. In Cash Accounting, transactions are posted on the day the payments are received, denoting the day the business earns revenue. More information.
Benchmark your center's performance against other similar businesses through the Signals feature. You can compare parameters such as:
Request rate
Gift card collections %
Rebooking rate
Feedback fill rate
Product collections %
Service and product bundle
% of visits with discount
Users can get more insights on their business through the following growth stories:
You can now use a prepaid card created during group booking to collect payment for a group invoice. More information
To start an appointment, service providers must fill the service forms which can be accessed from the queue card menu. More information
Enhanced the accuracy of wait time calculations by considering a configured duration when displaying wait times on the POS and kiosk for better scheduling.
This is also available through the API. More information
You can use the pivot feature to summarize and reorganize data in reports by converting rows into columns and applying aggregation methods such as 'Sum'. This is only available for Sales Cash, Sales Accrual, Collections, and Employee Sales reports. More information.
Reengage with your guests who have not opened campaign emails, along with the ones who have opened the mails and clicked the inline links. More information.
Streamlined tips payout with improvements on reports, funding, and onboarding.
Key enhancements
MyZen tips payout report is now renamed to Tips payout details report.
New statuses and columns have been added to the report to ensure accuracy and security.
Funding logic changes: Funding logic will now be maintained at the bank account level. When the balance in a bank account goes below the threshold, the required amount will be moved from that bank account to bring the total virtual balance to the set funding amount.
KYC improvements: Businesses can now use existing KYC details instead of submitting again and owners can proceed with bank account details submission without necessarily waiting for checking account creation.
Businesses can now use existing KYC details instead of submitting again and owners can proceed with bank account details submission without necessarily waiting for checking account creation.
Funding bank account improvements: Businesses can now use an existing bank account, instead of adding a new funding bank account. If the submitted bank account details are already verified, the verification process can be skipped.
Stripe payment processor is now available for customers in the Netherlands. It is set to support terminal, online, iDEAL, and SEPA modes of transactions. More information
Increased flexibility in terms of surcharge, you have the option to set up different surcharge fees for transactions made through a payment terminal, as well as for those using saved or new cards in other modes. More information