Release Notes - February 17, 2026 (DRAFT)

Caution

This is a work-in-progress draft. The final version will be published on the day of the release, and the Release Notes will remain open for reviews until the release date.

We’ve enhanced the structure of our release notes to better serve your needs. Updates are now categorized under clear headings based on Add-ons, Core Product, Product Edition, Personas, and Modules.

This new format ensures you can quickly find updates most relevant to your role, understand the value each change delivers, and seamlessly adopt new features or enhanced workflows.

This Release Notes contains the following sections:

Announcements: Key updates and important information related to the release.
New Features: Newly introduced functionalities designed to enhance the product experience.
Enhancements: Improvements made to existing features for better usability and performance. Categorized features as Core Product, Product Editions, and Add-ons.
Additional Resources: Links to supporting materials such as guides, training, and documentation. This also includes references to the release notes for the patches included in this update.

Icons used in this document

Icon	Description
	Automatic update for all users.
	Employee: Enhancements or features for employee and payroll.
	Admin: Features specifically enhanced for admin users who manage the system configuration, including user roles, permissions, and system integrations.
	Business Owner/Center Manager: Updates implemented for the business owners or managers who are responsible for overall business strategy, growth, and decision-making.
	Front Desk Operator/Service Provider: Features that enhance the usability for front-desk staff who handle appointments, customer queries, payments, and guest interactions.
	Guests: Improvements made for the end-users or customers of the business who interact with Zenoti through online booking systems, self-service kiosks, and branded mobile apps.

Release Snapshot

The following table provides a consolidated list of new features, announcements, and updates included in this release. Use this section to quickly scan all major changes before exploring detailed descriptions in the following sections.

Type	New Feature/Enhancement
Announcements	Lead Management Lead Management now available in Zenoti
Enhancements	Appointments Redesigned Appointment Book now supports organizations using Classes Quickly email all upcoming appointments to guests Segmented services now support timed add-ons New front desk experiences across all centers Improved visual clarity for scheduled hours and block-out times Booking Wizard Enhanced group appointments and additional guest support in the New Booking interface Kiosk Enable self-checkout on the Zenoti Kiosk application for faster guest payments Inventory Electronic Purchase Orders for Neill-Fulfilled Vendors Integrations Improved Billing Accuracy with Multi-Guest Reservation Sync Accurate Surcharge Accounting with Daily Journal Entries Gift Cards Send Gift Cards by Text Message Reports Enhanced Aveda Benchmark report with guest request segmentation and new product metrics View tax on surcharge directly in the Collections report ZIP Configure PTO Accrual Logic by Employee Tenure

Type

New Feature/Enhancement

Announcements

Lead Management
- Lead Management now available in Zenoti

Enhancements

Announcements

Module: Lead Management

Business Owners, Center Managers

We’re excited to announce the launch of Lead Management System in Zenoti—a unified module designed to help businesses capture enquiries, manage follow-ups, and track conversions more effectively.

Lead Management brings lead configuration, daily lead operations, automation, and performance insights together in one place, giving teams full visibility into their sales pipeline and customer journey.

Key highlights

Centralized capture and management of customer enquiries
Customizable lead types, stages, sources, and priorities
Automated lead stage progression based on bookings and sales events
Real-time dashboards to monitor pipeline health, conversions, and revenue
Agent performance tracking with conversion and response insights
Seamless reporting for day-to-day lead tracking and analysis
Platform integrations for automatic lead capture from advertising channels

With Lead Management, teams can respond faster, stay organized, and make data-driven decisions to improve conversion rates and sales performance—all within Zenoti.

Note

This feature is currently in closed beta and available to a limited number of users.

Enhancements

Core Product

Module: Appointments

Business Owners/Center Manager

The redesigned Appointment Book can now be enabled by organizations and centers that use Classes or Workshops.

With this enhancement, businesses that offer classes can seamlessly adopt the redesigned Appointment Book without restrictions. This expands eligibility, simplifies rollout decisions, and enables more organizations to benefit from a consistent, future-ready appointment management experience.

How to Use:

At the organizational level, go to Configurations.
Search for and select Enable redesigned appointment book.
Turn the toggle on and onboard centers into the redesigned Appointment Book as required.

Organizations and centers using Classes or Workshops can now enable and use the redesigned Appointment Book without limitations.

Business Owners/Center Manager

This enhancement allows staff to email all upcoming appointments to a guest in a single click, reducing manual effort and ensuring guests have clear, accurate appointment information.

Business Scenario: Front desk teams often need to resend or clarify multiple upcoming appointments for guests, which can be time-consuming and error prone. This feature enables them to email all upcoming appointments in one click, improving guest experience while reducing manual coordination and follow-ups.

How to Use:

At the organization or center levels, navigate to Guests > Manage Guests.
From a guest profile, go to Appointments.
Click the envelope icon under Upcoming appointments.

Zenoti sends an email listing up to 20 upcoming appointments.

Business Owners, Center Managers

Timed add-ons, including duration and price, can now be added to segmented services, bringing consistency with how add-ons work for non-segmented services. The add-on’s time and price are applied to the first servicing segment, following the same scaling rules as that segment.

Business scenario:

Previously, segmented services did not support add-ons with duration, limiting flexibility during booking and increasing manual effort for front-desk teams. This resulted in inconsistent behavior across booking channels and made it difficult to offer time-based enhancements for segmented services.

With this update, timed add-ons can now be added to segmented services in the same way as other services. The add-on duration and pricing are consistently tied to the first servicing segment, ensuring predictable scheduling, accurate scaling, and a smoother booking experience.

How to Use:

Navigate to Master Data and click on Services.
Select a segmented service from the list of services and go to the Add-ons tab of that service.
Add or associate add-ons with duration to the segmented service, just as you would for a non-segmented service.

Once configured, these timed add-ons become available across all booking channels for that service.

Business Owners/Center Manager

As organizations adopt the new front desk experience, it’s important to maintain consistent usage across all centers. This enhancement allows organizations to centrally control whether centers can disable new front desk experiences, helping reduce operational variation and ensuring alignment across locations.

With this enhancement enabled, all centers within an organization can be kept on the latest front desk experiences, including:

Redesigned Appointment Book (Web)
Redesigned Appointment Book (Zenoti Mobile App)
New Guest Profile
New Register Management

Note

This feature is not enabled by default. Reach out to your Zenoti Representative to enable it for your organization.

Business Owners/Center Manager

This enhancement improves readability, consistency, and visual balance across the Appointment Book, helping teams scan schedules faster, reduce confusion, and manage time more effectively.

Block-out timecards now match appointment cards in padding and margins, providing more room for names, icons, and details.

How to Use:

Open the Appointment book.
Navigate to any view (Therapist, Room, or Employee).
Review unscheduled hours, now shown with a clean gray background.
Add or view block-out times.

Details now align visually with appointment blocks.

Module: Booking Wizard

Front Desk Operator/Center Manager

Zenoti has enhanced the new Booking interface to support flexible group scheduling and confirmation of additional guests. Front-desk staff can now create group and bulk appointments more efficiently, with the ability to proceed even when full guest details are not available. When enabled, Zenoti automatically creates virtual guests for additional attendees, ensuring a smooth and uninterrupted booking experience.

This enhancement supports both small groups (2–6 guests) and bulk booking (more than 6 guests), while simplifying scheduling, service selection, and real-time updates.

What’s new:

Switch between Single Guest and Group Appointment modes
Choose a group size of 2–6 guests or more than 6 guests
Select or update the group host, and add existing guests to the booking
Confirm additional guests by automatically creating Virtual Guests when guest details are not available
View shared or staggered time slots, with clear slot counts and tags
Display guest names, tags, and virtual guests in a compact view for easier tracking

Add or edit services for individual guests, or apply a service to all guests with one click

Make real-time changes to time slots or services without restarting the booking

Key benefits:

Supports fast, accurate scheduling for groups of any size
Reduces manual steps and improves booking accuracy
Enables quick booking even when not all guest details are known

Module: Kiosk

Front Desk Operator/Center Manager

Zenoti now enables guests to complete their checkout independently using the Zenoti Kiosk application. This enhancement supports contactless payment flows, reduces front desk load, and improves guest convenience, especially during busy hours or in high-volume centers.

Key Capabilities:

Access checkout using a phone number or email after service completion
Review invoices and add tips or donations before payment
Split tips across service providers at the invoice level
Pay using saved cards, new card entries, or tap/swipe methods

Module: Inventory

Many businesses rely on Neill as a distributor for professional product brands. Manual ordering workflows are time-consuming, error-prone, and lack visibility once an order is sent.

With Neill Electronic Ordering, Zenoti helps businesses:

Submit purchase orders directly to Neill from Zenoti
Reduce manual errors caused by missing vendor codes or location IDs
Track submission status and item-level failures in one place
Support multiple Neill-fulfilled brands with separate vendor handling

A salon or spa places frequent inventory orders for brands fulfilled by Neill. Each brand may require different fulfillment identifiers, and incorrect product codes or location IDs can cause order failures.

Previously, teams relied on manual ordering and email confirmations with limited feedback. With this enhancement, Zenoti provides a structured, electronic ordering flow with clear validation and submission outcomes.

How to use:

In Admin > Integrations, enable Neill Electronic Ordering at the organization level.
In Admin > Vendors, set Export Orders To setting to Neill Corp and configure supported vendors.
For each center, enter the required Neill Location ID for the selected vendor.
Create a purchase order in Zenoti, select the appropriate Neill vendor, and add products mapped with Neill Product Codes.
Click Send to Neill to submit the order and track its status and logs directly in Zenoti.

Module: Integrations

In resort spas, group visits are common. Guests often arrive together under the same room or reservation, but services and purchases may apply to different individuals.

With this update, Zenoti helps businesses:

Attribute appointments and charges to the correct guest
Avoid posting everything under the primary guest by default
Improve billing accuracy, guest history, and loyalty tracking
Reduce manual corrections and front desk errors

Previously, Zenoti synced only the primary guest from Opera reservations. In group spa or salon bookings, this made it difficult when secondary guests booked treatments or made purchases, leading to:

Charges being incorrectly assigned to one guest
Confusion at checkout and during invoice posting
Gaps in guest profiles, reporting, and reconciliation

Now, Zenoti syncs the full guest list from the reservation so staff can confidently select the right guest during booking and billing.

Zenoti can now automatically post collected surcharge amounts to QuickBooks Online using Miscellaneous Journal Entries, ensuring surcharge revenue is recorded separately without altering invoice totals. Surcharges collected on customer payments should be reflected in accounting, but they should not change invoice-level or transaction-level totals.

With this update, Zenoti helps businesses:

Record surcharge revenue accurately in QuickBooks Online
Maintain clean reconciliation by keeping invoices unchanged
Follow the same accounting approach already used for digital payment fees
Support scalable daily posting without manual adjustments

Previously, surcharge amounts collected in Zenoti were not posted to QBO in a consistent or structured way. Posting surcharges directly on invoices or payments could lead to:

Modified invoice totals
Reconciliation issues
Inconsistency with existing accounting workflows

Now, Zenoti posts surcharges independently through daily journal entries, ensuring accounting accuracy without affecting customer billing flows.

Module: Gift Cards

Business Owners/Center Manager

Customers can send digital gift cards by text message from the webstore or consumer mobile app. This delivery option lets buyers send gift cards directly to a recipient’s phone number, making it easier for recipients to access and redeem the gift card through the webstore or mobile app.

Business Scenario: A customer purchasing a gift card may want to send it directly to someone else without downloading or forwarding the gift card themselves. With text message delivery, the gift card is sent directly to the recipient’s phone, where they can open the link and redeem it through the webstore or mobile app.

How to use:

Login to the Webstore.
Click Gift Cards and select a predefined gift card.
From Select Gift Card Type, choose eGift cards – SMS.
Enter the recipient’s name and phone number, then click Proceed.
Choose the occasion, add an optional message, select Send now or Send later, and click Preview and buy.

Once purchased, the recipient receives a text message with a link to view and redeem the gift card through the webstore or mobile app.

Module: Reports

Business Owners, Center Managers

Aveda salons can now identify how guest requests impact service delivery while clearly distinguishing retail-driven revenue from mixed invoices. The guests served metrics have been split to separately track guests with specific provider requests and those without any requests.

Key capabilities

Guest service KPI segmentation
- New and existing guest KPIs now split into With Request and No Request segments for sharper demand insights.
New retail KPI: RPRT
- Measures average retail value per retail-only invoice, giving a clean, comparable view of retail performance.

How to use:

At the organization or center level, click the Reports icon.
On the Reports page, search for and select the Aveda Benchmark Report.
Note
If you do not see this report, reach out to your Zenoti representative.
Review the data in the columns related to number of guests serviced and the RPRT column.

Businesses can clearly view the surcharge amount and the tax on surcharge, in the Collections report, without manual calculations or reconciliation workarounds. This enhancement improves tax accuracy, simplifies reconciliation, and reduces compliance risk.

How to use:

At the organization or center level, click the Reports icon.
On the Reports page, search for and select the Collections report.
Review the data in the Surcharge Amount and Tax on Surcharge columns.

Module: ZIP

Administrators

Smarter, more flexible leave accruals - automatically aligned with employee tenure. You can now configure PTO accrual logic by tenure directly within a Leave Policy, enabling differentiated accruals as employees grow with the company - without changing or reassigning policies.

With this enhancement:

PTO accruals automatically adjust as an employee’s tenure changes
Employees remain on the same leave policy—no linking or delinking required
Policies are easier to manage, audit, and scale as your workforce grows

How it works

In Leave Policy > Accrual Logic, admins can now define accrual rules by tenure slabs (for example: 0–1 years, 1–3 years, 3+ years).
The system’s daily accrual scheduler automatically applies the correct accrual rate based on each employee’s current tenure.

In this section:

Release Notes - February 17, 2026 (DRAFT)

Caution

Icons used in this document

Release Snapshot

Announcements

Note

Enhancements

Core Product

Note

Note

Search results