Thank You and Feedback Request
What is the notification type for the Thank You and Feedback Request notification?
Transactional.
What does the Thank You and Feedback Request notification do?
Sends an email or text to thank a guest for attending a class and invites them to share feedback about their experience. The notification includes a direct link to the feedback form and the class details for context.
When is the Thank You and Feedback Request notification sent?
Sent after the class is complete and the invoice is closed.
What communication methods can be configured for this notification?
Both email and text templates can be configured.
Macro descriptions
The table below describes the macros available in the Thank You and Feedback Request notification. These macros personalise the notification by inserting dynamic guest, class, and center details.
Macro | Description |
|---|---|
OrgName | Displays the organization name as configured in Zenoti. This is the top-level business name that spans all centers. |
CenterName | Displays the name of the center where the class is scheduled. Useful for guests who are members across multiple locations. |
CenterAddress | Displays the full street address of the center where the class takes place. |
CenterCity | Displays the city in which the center is located. |
CenterState | Displays the state or region in which the center is located. |
CenterZip | Displays the postal or ZIP code of the center. |
CenterCountry | Displays the country in which the center is located. |
CenterPhone | Displays the primary contact phone number of the center, as configured in center settings. |
CenterPhone2 | Displays the secondary phone number of the center, if a second number has been configured in center settings. |
CenterE-mail | Displays the email address of the center, which guests can use to contact the center directly. |
CenterAddlData1 | Displays additional information about the center, as entered in the Additional Text field in center settings under Settings > Invoice and Receipts. |
ClassName | Displays the name of the class as configured in the class master. This helps the guest identify which class the notification is about. |
SessionName | Displays the session name associated with the class, if the class is part of a named session or series. Useful when a single class master has multiple sessions. |
ClassDate | Displays the date of the class session the guest is registered for or affected by. |
DayOfClass | Displays the day of the week on which the class is scheduled, for example Monday or Friday. Provides additional context alongside the class date. |
ClassTime | Displays the scheduled time of the class session. Used in contexts where both date and time are shown separately. |
TimeZoneCenter | Displays the time zone of the center where the class took place. Included to provide context when guests are in a different time zone. |
Instructor | Displays the name of the instructor assigned to lead the class session. |
FeedbackLink | Displays a link to the feedback form that the guest can use to rate their experience after attending the class. |
GuestReferralCode | Displays the unique referral code assigned to the guest. This code can be shared with others to track referrals and apply any referral benefits. |
MailUnsubscribeLink | Displays a link that allows the guest to unsubscribe from marketing and campaign emails sent by the organization. |