Release Notes - January 27, 2026 (DRAFT)

This new feature helps businesses gain tighter control over inventory that requires strict tracking, such as perishable or regulated items. By recording product stock movement with batch numbers and expiry dates, businesses can minimize waste, maintain compliance, and ensure accurate audits. Once enabled, batch tracking cannot be turned off, preserving traceability at all times.

Business Scenario: Medspas often stock regulated products like Botox or dermal fillers that require strict inventory control. With Batch and Expiry Management, businesses can track stock by batch number and expiry date, minimize wastage, reduce revenue loss, and maintain full traceability. Staff can trace which batch was used for a guest or service, enabling swift action in case of recalls. The system supports FEFO (First-Expiry-First-Out), guiding staff to use products nearing expiry first.

The new Near Expiry report highlights such products, making it easy to take timely actions like accelerating usage, transferring them to other centers, or returning them to vendors—ensuring compliance, safety, and inventory accuracy.

Note: This feature is also available on ZMA v2 for phones and tablets.

How to use:

Note:

This enhancement introduces a new Cash Tips Report that allows business owners to generate reports for any custom date range.

Business Scenario: A multi-location spa pays employees biweekly but tracks commissions weekly based on declared cash tips. Without a report supporting custom date ranges, payroll staff had to rely on manual workarounds, causing delays and reporting inconsistencies. The new Cash Tips Report solves this by allowing flexible reporting across any custom period, aligning with real-world payroll needs.

How to use:

This enhancement enables employees to clock in and out without needing a predefined shift, empowering more flexible workforce management while keeping payroll, attendance, and reporting consistent and accurate.

Once enabled, this setting applies organization-wide and cannot be disabled to prevent inconsistencies in attendance and payroll records.

Business Scenario: Freelance stylists or interns often work without fixed schedules. This feature lets them clock in/out flexibly while maintaining accurate attendance and payroll records.

How to use:

Note: The setting will now apply across all employees and centers in the organization. The feature is supported on ZMA and MyZen applications.

Managing employee data is now faster and more intuitive with enhanced capabilities on the Manage Employees page. Admins can now perform inline edits for names and nicknames, instantly view assigned security roles, and clone employee profiles with configuration flexibility. These improvements reduce navigation effort and boost accuracy.

Business Scenario: A multi-location spa chain is onboarding seasonal staff across centers. With the new clone feature, managers can quickly duplicate employee profiles with consistent settings. Inline edits and bulk updates reduce admin time, ensuring faster setup and fewer errors during peak hiring periods.

How to use:

Zenoti introduces a modernized scheduling interface aimed at improving operational efficiency and employee engagement. The new layout offers intuitive controls, visibility into schedules, and smarter scheduling tools, making it easier for administrators to create, manage, and review shifts across teams. With collaborative features like employee approvals and cross-employee copying, the experience is more transparent and flexible than ever.

How to use:

You can now configure segmented service timings at the Job level, giving you greater control and consistency when managing services across teams. This enhancement brings segmented services in line with regular services and streamlines how service timings are set and maintained.

Once set for a specific job role, all employees assigned to that role will automatically follow the defined timings. This reduces configuration effort and maintains a standardized guest experience across providers.

Business Scenario: Imagine a spa with 20 therapists assigned to the same “Senior Therapist” role. With this update, you can define segmented service timings such as a 10-minute consultation, 40-minute service, and 5-minute wrap-up once at the job level. All therapists assigned to that job automatically inherit these timings, eliminating the need for repetitive configuration.

To make changes, administrators can update the segmented timings at the job level. The updated timings will automatically apply to all employees assigned to that job, with no need for manual edits.

How to use:

All new employees assigned to this job will inherit these default segmented timings. Employee-specific overrides remain possible if needed.

Zenoti now allows administrators to customize inventory-related labels across the product to align with internal business terminology. These configured labels are reflected throughout all inventory modules, POS, mobile apps (POS and audit), reports, filters, and even My Zen. This feature enhances clarity, internal consistency, and usability.

Business Scenario: A global beauty brand with operations in the US, UK, and Australia refers to stock audits as “Stock Count” in the UK, but “Audit” in the US. With this feature, each region can configure the terminology that fits their operational norms, minimizing confusion and improving efficiency across regions.

How to use:

The selected terms will now reflect across all Zenoti modules including POS, Mobile POS, Audit, My Zen, and Reports.

To improve transparency and accountability in inventory management, the Current Stock Report now includes optional audit-related information. This helps businesses understand when stock counts were last verified and by whom—providing context for current inventory levels. The report dynamically adjusts to reflect audit data as of a selected historical date and time.

How to use:

This enhancement allows users to assign a reason to each inventory variance during reconciliation using a new Reason column that leverages existing configurable Adjustment Reasons. These reasons will also appear in reports like the Stock Ledger and Adjustments Listing.

Previously, all variances defaulted to “Unaccounted,” creating extra work for finance teams. Now, users can select predefined reasons like “Expired” or “Damaged” to streamline audits and reporting.

How to use:

This enhancement ensures that all products are now properly indexed and searchable using barcode, code, or name filters across organization and center levels. 

How to use:

Use filters to narrow down results as needed for easier management.

Zenoti has enhanced the queue view to match the modernized appointment book layout. The update delivers a consistent and intuitive scheduling experience for front-desk teams and streamlines daily operations across centers.

What’s new:

Zenoti now allows segmented services, such as coloring sessions with application, processing, and styling steps, to be managed within Queue. This helps front desk staff easily track each service segment and assign available providers as guests progress through different stages.

Prerequisites:

Zenoti now allows organizations to require a value in the additional invoice field before an invoice can be closed. This update ensures that critical information, such as consultation notes, or consent references, is never missed at the point of sale.

Business scenario:

Front-desk staff often miss filling optional fields during peak hours. This can lead to incomplete records and workflow delays. With this enhancement, admins can configure the field to be required, ensuring that no invoice closes without the essential details.

Note:

This applies to invoices on Web POS, supports manual, group, and auto-close flows. This is not applied to autopay or payment link flows.

How to use:

Zenoti now supports an additional tax rounding method that aligns with common accounting practices. This method rounds tax values up per tax rate, which helps match values with external systems and simplifies reconciliation.

Key benefits

Note:

To enable this feature, contact your Zenoti representative.

Zenoti now supports tip payouts that exceed a stylist’s currently earned amount. This is useful in cases where tips from previous days remain uncollected.

To maintain control and accountability, such payouts require manager authorization. Only users with the appropriate role permission can approve these transactions.

This enhancement provides greater operational flexibility while ensuring secure and compliant handling of tip payouts.

Key Benefits:

How to use:

When a stylist requests a tip payout that includes previously earned but unpaid tips, a Manager Authorization Required prompt appears. A manager must enter their credentials to approve the payout and proceed.

Zenoti now automatically records excess cash amounts over the center-defined float as a deposit during automatic register closures. This ensures accurate cash tracking at the end of each day or shift, even when the register is closed without manual review. It also minimizes corrections and supports streamlined reconciliation.

How to use:

Zenoti now defers shop cost finalization to the point of invoice closure. This change allows for any modifications made after booking, such as service or product cost updates, to be reflected accurately in the final invoice.

Business Scenario: 

A guest books a service that includes a consumable product. The shop cost is initially estimated at booking. Before checkout, the staff updates the product or cost details. With this update, Zenoti captures the latest cost at invoice closure, ensuring accurate margins and reporting.

Zenoti now allows users to reauthorize broken integrations directly from the interface. When a connection is lost, users will see a Reauthorize button, making it easier to resolve issues quickly without needing technical assistance.

Key Benefits

Zenoti now allows administrators to set segmented service timings at the job level, not just at the employee profile level. This brings timing configuration for segmented services in line with regular services reducing repetitive setup and saving time for teams managing multiple employees in similar roles.

Key benefits:

This enhancement improves operational efficiency, ensures consistency, and reduces administrative workload, especially useful in high-volume centers or multi-location businesses.

Zenoti has extended support for virtual appointments into the unified booking flow. This enhancement simplifies appointment management by consolidating virtual and in-person scheduling into a single interface.

How to Use:

Purpose:

Organizations can now support flexible staffing by allowing employees to clock in and clock out without a predefined schedule, while ensuring attendance, payroll, and reporting remain accurate and consistent. When enabled, this setting applies to the entire organization.

Business scenario:

Organizations with flexible or ad-hoc staffing, such as freelancers or on-call employees, often do not create schedules in advance. Earlier, attendance tracking required a schedule to be in place.

With this update, employees can clock in and out without a schedule, while schedules remain necessary to accept bookings and calculate utilization.

How to use:

Purpose:

Previously, segmented service timings had to be configured individually for each employee. With job-level support now available, teams can set shared defaults once per role, reducing administrative effort and keeping service configurations consistent across employees.

Business scenario:

Today, administrators can configure both regular and segmented service timings at the employee profile level, but employee jobs support only regular service timing. This creates several challenges:

With this release:

This significantly improves operational efficiency for administrators managing multiple employees with shared job definitions.

Purpose:

This update improves provider visibility, readability, and visual clarity in the Appointment Book, especially for businesses managing a large number of providers in vertical view. The changes focus on reducing visual clutter and making key information easier to scan during daily operations.

Business scenario:

Teams managing multiple providers need to quickly scan the Appointment Book to understand availability, provider status, and appointment context. This update addresses common challenges in high-density and compact layouts by introducing the following improvements:

These enhancements make the Appointment Book more intuitive, scannable, and efficient, particularly for teams managing complex schedules with many providers.

Purpose:

This update enables administrators to configure skip week options at the center level, allowing front-desk staff to move across weeks more efficiently in the redesigned Appointment Book. It provides flexibility for centers with different booking patterns while keeping the calendar experience simple and consistent.

Business scenario:

Centers vary in how far ahead they typically schedule appointments. While some book only a few weeks in advance, others frequently create repeat bookings several months out. Previously, skip week options in the Appointment Book were fixed, limiting calendar navigation and slowing down workflows for centers with longer booking intervals.

By making skip week options configurable, centers can align calendar navigation with their operational needs, helping staff quickly jump to relevant dates and manage bookings more efficiently.

How to use:

Note: For new centers, the default skip week options are +2, +3, and +4 weeks. If fewer than three values are configured, only the configured options will appear in the Appointment Book.

Purpose:

Timed add-ons, including duration and price, can now be added to segmented services, bringing consistency with how add-ons work for non-segmented services. The add-on’s time and price are applied to the first servicing segment, following the same scaling rules as that segment.

Business scenario:

Previously, segmented services did not support add-ons with duration, limiting flexibility during booking and increasing manual effort for front-desk teams. This resulted in inconsistent behavior across booking channels and made it difficult to offer time-based enhancements for segmented services.

With this update, timed add-ons can now be added to segmented services in the same way as other services. The add-on duration and pricing are consistently tied to the first servicing segment, ensuring predictable scheduling, accurate scaling, and a smoother booking experience.

How to use:

Once configured, these timed add-ons become available across all booking channels for that service.

Zenoti has updated the Accounting Summary report to improve financial clarity. The report now separates totals into two distinct fields, Total to Collect and Total Collected, to represent actual sales and payments without inflating figures with advances or receivables.

The Adjustments for Advance & Receivables section is now introduced and displays excluded values separately. This change helps users reconcile with the Sales – Accrual report more easily and improves reporting accuracy during audits or month-end closures.

Business scenario:

On Day 1, a guest booked a $100 service but made no payment. The report shows $100 under Total to Collect and $0 under Total Collected. On Day 2, the guest pays $100. The report updates to reflect $100 under Total Collected only. Previously, both totals could reflect $200 cumulatively, causing confusion. Now, outstanding payments are tracked in the Adjustments for Advance & Receivables section, and totals reflect actual transaction timing, leading to more accurate financial reporting.

Zenoti has enhanced the Salon Summary report to provide accurate cash flow insights at the center level, especially for businesses operating multiple registers. Earlier, the report only captured the first and last register closures, which led to inaccurate opening and closing balances when more than one register was used.

With this update, the report now aggregates the opening and closing balances across all registers for the selected date. This ensures a complete and correct view of cash movement within the center, regardless of how many registers are active.

Business scenario:

A center uses three registers throughout the day. Each is opened and closed at different times. Previously, the report only considered one register's data, leading to underreported balances. Now, the opening balance reflects the total across all register openings, and the closing balance includes all register closures, giving the manager a true picture of the day’s cash flow.

Zenoti now allows users to define the start day of the week in the Master Center Metrics (MCM) report. This enhancement brings greater flexibility to how weekly data is grouped and ensures alignment with regional or business-specific calendars.

What’s New:

How to use:

Zenoti has added info icons next to each column in the show/hide column panel across all reports. This enhancement helps users quickly understand what each column represents, before adding it to the report, making report customization faster and more intuitive.

What’s new:

Zenoti now supports transaction-level drilldowns in the Royalty report, giving users visibility into the exact services, products, and memberships that drive royalty amounts. This enhancement applies to all accounting types, Accrual, Modified Cash, and Cash, and improves audit readiness and transparency.

What’s new

How to use:

Productivity in the center-level Aveda Benchmark Report is now calculated based on service activity. Only employees who provide services on a given day are included in the productivity calculation, excluding non-service roles such as reception staff.

Business scenario:

A center may have employees such as receptionists or administrative staff who do not deliver services. With this update, productivity calculations include only employees who performed services on a given day, ensuring non-service staff are excluded from productivity metrics.

Purpose:

This update allows centers to define how the Guest Profile opens from the Appointment Book. Managers, owners, and ddmins can set a default display mode. They can choose from pop-up, mini slider, or slider. The Guest Profile opens in a consistent and predictable format that supports staff workflows when accessing guest details.

Business scenario:

Staff often access the Guest Profile directly from the Appointment Book. Depending on the task, they may prefer a quick view, a full slide-out panel, or a separate window. With this update, the center can set a default display mode so the Guest Profile opens in a predictable and preferred format when launched from the context menu.

How to use:

When staff open a guest profile from the appointment book, it will open using the selected display mode.

Duplicate cleanup workflows are now more efficient. When merging guests, users stay in the same place, and merge suggestions are ordered more intelligently. These improvements reduce unnecessary navigation, speed up cleanup for large datasets, and help users focus on relevant duplicate records.

Business scenario:

Stay in the same place after a merge

When users merge duplicate guests from lists that span multiple pages, they remain where they were after saving the merge. The system no longer returns users to the beginning.

Improved ordering of guest merge suggestions

Merge suggestions are now arranged so that useful records appear first.

Zenoti has improved the Memberships tab in the redesigned guest profile to make it easier for staff and members to understand what each membership includes, especially when multiple benefit types are involved.

Key benefits:

This update helps staff explain memberships more accurately and ensures members know exactly what they can redeem, reducing confusion during bookings and checkout.

Zenoti now ensures consistent rules are applied when guests are added through the edit flow of a family booking. This update prevents incomplete profiles and missing relationship data, which can lead to downstream booking or payment issues.

Business scenario: 

A front desk operator edits an existing family booking to add another guest. Previously, Zenoti allowed creating anonymous guests without mapping relationships or setting up card sharing, leading to incomplete records. Now, Zenoti enforces the same validations used in the create flow, ensuring proper family linkage and profile setup.

When adding a guest via the Edit option in a family/group booking:

Front desk staff can now click the guest name to instantly open the Guest Profile in a pop-up. This eliminates the need to manually copy or retype names into the appointment search, saving time and reducing errors.

Business scenario: 

A guest arrives without an appointment and is added to the Waitlist. The front desk needs to check their membership or past services before booking. Instead of retyping the name in the search, staff now simply click the guest’s name to open the profile instantly, saving time and improving accuracy.

This enhancement allows Zenoti to capture revenue opportunities by supporting Add-ons in the Automated Waitlist. It reduces manual work for the front desk and ensures guests receive their preferred services seamlessly. 

Business scenario: 

A guest adds themselves to the Automated Waitlist through the Webstore for a facial but also wants an eye treatment add-on. Until now, the front desk had to manually adjust the booking or skip the add-on, leading to missed upsell chances. Now, both the guest and staff can include add-ons during waitlist entry or updates.

How to use:

Zenoti supports:

Automated Add-on selections from the Webstore are now supported in the waitlist logic.

Note: This enhancement does not support add-on requests from channels other than the Webstore at this time.

Purpose:

This update improves VAT handling for gift cards in tax-inclusive organizations. VAT is applied at the appropriate stage based on how the gift card is used. For service-based gift cards, VAT is applied at purchase. For amount-based gift cards, VAT is applied at redemption. VAT is calculated from the items or services the gift card is applied to, ensuring accurate tax recognition and clearer financial reporting.

This change applies only to tax-inclusive organizations. VAT is derived from the items or services on which the gift card is redeemed, and the gift card itself does not have a separate tax amount.

To support this behavior in reporting, a new tax component is added to the Accounting Summary report to represent VAT collected during gift card redemptions. The Sales Accrual report includes a new Tax redeemed through gift card column, clearly separating VAT recognized at purchase from VAT recognized at redemption.

Purpose:

Customers can send digital gift cards by text message from the webstore or consumer mobile app. This delivery option lets buyers send gift cards directly to a recipient’s phone number, making it easier for recipients to access and redeem the gift card through the webstore or mobile app.

Business scenario:

A customer purchasing a gift card may want to send it directly to someone else without downloading or forwarding the gift card themselves. With text message delivery, the gift card is sent directly to the recipient’s phone, where they can open the link and redeem it through the webstore or mobile app.

How to use:

The recipient will receive a text message with a link to view and redeem the gift card.

Zenoti now recommends standardized opt-in consent messaging wherever guest marketing consent is collected across the platform, such as Webstore, CMA, mobile apps, kiosks, and other guest-facing experiences. Using the suggested language, or language that is substantially similar, can help you align with regulatory guidelines such as TCPA and other comparable data protection and communication requirements, while reducing compliance risk and avoiding potential penalties.

Suggested Guest Marketing Opt-in Consent Language:

By checking this box, you agree to receive marketing text messages (e.g., promos, cart reminders) from [Company Name] at the number provided. These messages may be sent using an automatic telephone dialing system or other technology, even if your number is on a state or federal Do Not Call (DNC) list. Consent is not a condition of purchase. Message frequency varies. Msg & data rates may apply. You can opt out at any time by replying STOP or by clicking the unsubscribe link (where available). See our [Privacy Policy] and [Terms of Service].”

Business Owners, Marketing Teams

Zenoti now restricts the creation or scheduling of SMS and RCS marketing campaigns when the selected send time overlaps with configured quiet hours, helping businesses align with regulatory guidelines such as TCPA and other similar communication standards. If a campaign is scheduled to run during restricted hours, users will see an action restriction message and be prompted to adjust the schedule to an allowed time window.

This update helps reduce compliance risk by preventing marketing messages from being scheduled during quiet hours and promotes responsible communication with guests across the platform.

Zenoti now allows you to configure guest forms to become outdated after a specified number of days following submission, making it easier to identify information that may no longer be current. Once the configured timeframe has passed, the submitted form is shown with an Outdated status and a clear banner at the top of the form. 

This status is displayed consistently across all platforms, including Zenoti Web, Zenoti for Mobile, ZMA, and CMA, helping teams quickly recognize outdated guest information and take appropriate action.

Manually entering payout bank details often results in errors—like wrong account numbers, incorrect routing codes, or low-quality documents—leading to delays and KYC rejections by Adyen. To streamline this, you can now securely verify your bank account online using third party providers.

You have two options:

To verify instantly:

Once verified, your bank details are saved automatically - no document uploads required.

We've made it easier to manage refunds by improving how refund failures are handled and shown - both at the transaction level and invoice level—across Web and Mobile POS. You’ll now see clearer guidance when a refund fails, and options to take the right action quickly:

Refund banners: Refund banners will now appear even when the invoice has a remaining balance.

Transaction-level refunds:

Invoice-level refunds: A Reopen & Adjust call-to-action (CTA) is now available on refund invoices in failure scenarios to reprocess and modify amounts.

Refund checks: Before the last item in a refund can be voided, Zenoti now ensures that the refund was successfully processed by the payment provider.

Mobile POS: These improvements are fully supported in the mobile POS system as well.

You can now enable Credit Card Surcharge for both Stripe and Adyen in the U.S., allowing eligible card processing fees to be passed to your guests in a compliant and transparent way - helping you save up to 100% of your credit card costs.

Key highlights:

We’ve made several improvements to Zenoti Payments to simplify your setup and daily operations.

You can now select your legal entity type as part of the Zenoti Payments onboarding process.

Key highlights

If your business includes Medical Spa services, you'll now be required to provide additional details to accept HSA/FSA card payments:

Downloading photos no longer requires the Photo Manager add-on to be enabled. Any user with the Download permission can now download photos, making it easier to access images uploaded through forms or other sources.

With proper guest consent, these images can be reused for marketing initiatives or shared with guests to improve engagement, without additional configuration or add-ons.

Zenoti now allows businesses to control how verification codes are delivered for Webstore and CMA login, ensuring seamless authentication even for organizations without SMS capability. Organizations can now configure which verification code delivery channels are supported for Webstore and CMA authentication:

This flexibility ensures that login with a verification code can remain the default authentication method, regardless of an organization’s available communication channels.

How it works:

NOTE:

Zenoti now supports a 4-level service catalog hierarchy in Webstore V2, allowing businesses to display service subcategories alongside categories for a more structured and intuitive booking experience. This enhancement delivers a more intuitive browsing experience for guests, especially for organizations with complex service structures. 

With 4-level hierarchy support, businesses can now offer granular service classification, enabling:

Front-desk staff use the New Appointment Book to view scheduled appointments and classes for the day. Class blocks show when classes occur but do not allow edits or management actions. Zenoti restricts all class-related actions to the Classes tab to prevent accidental changes and user confusion.

Business scenario: 

A front-desk or operations user reviews the Appointment Book to understand daily schedules and class timings at a glance. When a class appears as a block, the user can see its timing but must open the Classes tab to manage or update the class. This separation ensures users follow the correct workflow when working with classes.