KYC status and verification timeline
This article explains how KYC status, the KYC Timeline, and center-level readiness are displayed in Zenoti Payments during Adyen onboarding. It is intended for internal teams and select customers who need a detailed view of how verification outcomes impact payment processing and payouts.
Overview
During onboarding, your business must complete the required KYC (Know Your Customer) or KYB (Know Your Business) checks. These checks confirm your business identity, decision maker information, payout bank account details, and compliance acknowledgments. The KYC status appears in the main grid and reflects the overall progress of these checks.
KYC status values
Status | Meaning |
|---|---|
Incomplete | One or more required fields have not been submitted. |
Pending Verification | Information is submitted but verification is still in progress. |
Success | All required checks have been successfully verified. |
Failed | One or more checks failed and require correction. |
Clicking the status opens the KYC Timeline panel, where users can view verification steps, status messages, and available corrective actions.
KYC Timeline view
The KYC Timeline displays each verification type, its status, and any required actions.
Verification types
Verification Type | Status | Description or Action |
|---|---|---|
Company Verification | Incomplete | Required fields are missing. Fill now → redirects the user to the Company Details form to complete the missing required information. |
Pending Verification | Details submitted; review may take 2–4 business days. No action needed. | |
Success | Company information verified successfully. | |
Failed | Verification failed. Review now → redirects the user to the Company Details review page to correct the failed fields and resubmit. | |
Decision Maker Verification | Incomplete | One or more decision makers have missing details. Fill now → redirects to the Decision Maker Details form, where users complete missing information for each decision maker. |
Pending Verification | Identity documents are under review. No action required. | |
Success | All decision makers have been verified. | |
Failed | One or more individuals failed verification (for example: mismatched name or poor-quality ID). Review now → redirects to the Decision Maker review page, showing the failed decision maker(s) and allowing users to upload corrected documents or update information. | |
Bank Account Verification | Incomplete | Mandatory bank details are missing. Fill now → redirects to the Bank Account Details form, where users enter missing payout bank information. |
Pending Verification | Bank account details are under review. | |
Success | Bank account verified successfully. | |
Failed | Verification failed due to invalid or unclear documentation. Review now → redirects to the Bank Account review screen to update the bank information or upload a new supporting document. | |
PCI DSS Questionnaire | Incomplete | PCI documentation acknowledgment is pending. Review now → redirects to the PCI DSS acknowledgment page (or Service Agreement page) for completing pending signatures. |
Success | PCI documentation signed successfully. | |
Service Agreement | Incomplete | Service agreement acknowledgment is pending. Review now to complete it. |
Success | Service agreement signed successfully. |
Status for centers
The Centers Linked column shows the number of centers associated with the business.
A warning icon appears if any center is not ready for payment processing or payouts.
Hovering shows the issue count (for example, “7 centers have issues”). Clicking opens the detailed KYC Timeline panel.
Clicking the warning icon opens the KYC Timeline panel, showing which centers have configuration or verification issues and the actions required.
Center-level status inside the KYC Timeline
This section shows whether each center is ready to accept payments and receive payouts.
Capabilities
Capability | Status | Description or Action |
Payment Processing | Allowed | Centersare configured to accept payments. |
Blocked | Configuration issues (for example: invalid phone number or invalid store address).Review nowto fix details. | |
Under Process | Enablement is in progress. No actionrequired. | |
Payout | Allowed | Centersare eligible to receive payouts. |
Blocked | Payouts cannot be processed. The issue must be resolved with support. | |
Under Process | Payout enablement is in progress. |
Key terms
Term | Description |
KYC Status | The current verification stage of your business during onboarding (Incomplete, Pending Verification, Success, Failed). |
KYC Timeline | A detailed view of verification checks, status messages, and corrective actions. |
Verification Type | Specific checks required for merchant onboarding, such as company verification, decision maker verification, bank verification, PCI DSS signage, and service agreement signage. |
Center-Level Status | The readiness of each linked center to process payments and receive payouts. |
Capability Status | Indicates whether a center is allowed, blocked, or in progress for payment processing and payouts. |
Decision Maker Verification | The identity validation required for individuals who manage or own the business. |
PCI DSS Signage | Confirmation that the business has acknowledged PCI DSS compliance documentation. |