How to use SmartBot inbox
With SmartBox Inbox, you can effortlessly search for specific guest conversations and filter conversations by Users and Conversation channels.
To find a guest conversation via the search box:
Enter the guest's name or phone number in the search box.
To filter new users, existing users, and guests whose contact information is not captured:
Click the drop-down menu under Users.
Select one of the following options:
New for a user with no guest profile in Zenoti
Existing for a user with a guest profile in Zenoti
Unknown for an interaction where the guest didn't provide the contact information on the web
To filter conversations for SMS, Web, or Agent Handover:
Click the drop-down menu under Conversations.
Select one of the following options:
SMS to view all SMS Bot conversations
Web to view all Web Bot conversations
Agent Handover to view all Bot conversations handed over to an agent
All to include conversations across all channels
To view past conversations:
Scroll down the conversations on the left panel.