Release Notes - October 07, 2025 (DRAFT)
Caution
DISCLAIMER: You’re viewing the Draft version of the Tarsier '25 Release Notes. This document is being shared in advance to provide early visibility into upcoming enhancements. Please note that the content is still under editorial review and is subject to change. The final version will be published on October 07, 2025, and will include any remaining updates or newly approved features. We recommend checking back closer to the release for the most accurate and complete information.
We’ve enhanced the structure of our release notes to better serve your needs. Updates are now categorized under clear headings based on Add-ons, Core Product, Product Edition, Personas, and Modules.
This new format ensures you can quickly find updates most relevant to your role, understand the value each change delivers, and seamlessly adopt new features or enhanced workflows.
This Release Notes contains the following sections:
Announcements: Key updates and important information related to the release.
New Features: Newly introduced functionalities designed to enhance the product experience.
Enhancements: Improvements made to existing features for better usability and performance. Categorized features as Core Product, Product Editions, and Add-ons.
Additional Resources: Links to supporting materials such as guides, training, and documentation. This also includes references to the release notes for the patches included in this update.
Icon | Description |
|---|---|
 | Automatic update for all users. |
 | Employee: Enhancements or features for employee and payroll. |
 | Admin: Features specifically enhanced for admin users who manage the system configuration, including user roles, permissions, and system integrations. |
 | Business Owner/Center Manager: Updates implemented for the business owners or managers who are responsible for overall business strategy, growth, and decision-making. |
 | Front Desk Operator/Service Provider: Features that enhance the usability for front-desk staff who handle appointments, customer queries, payments, and guest interactions. |
 | Guests: Improvements made for the end-users or customers of the business who interact with Zenoti through online booking systems, self-service kiosks, and branded mobile apps. |
The following table provides a consolidated list of new features, announcements, and updates included in this release. Use this section to quickly scan all major changes before exploring detailed descriptions in the following sections.
Type | New Feature/Enhancement |
|---|---|
Announcements |
|
Enhancements |
|
Announcements
Build with Us Program
Module: Payments
Module: Admin
Enhancements
Core Product
Module: Employee
Business owners, administrators
Zenoti now gives businesses greater flexibility in how commissions are calculated for late cancellations and no-shows. In the past, all associated costs (shop, labor, guest, and center) were deducted from these fees before commissions were calculated. This often reduced provider earnings for services that were never performed.
Business Scenario: A guest cancels a premium facial at the last minute. Since no service is delivered, there are no labor or product costs. With this update, the business can choose not to deduct these costs, ensuring the provider still receives their full commission on the cancellation fee.
How to Use:
At the center level, navigate to Configuration > Employee > Commissions.
Turn on the following toggles based on your policy:
Deduct applicable costs from revenue on cancellation fee invoices
Deduct applicable costs from revenue on no-show fee invoices
For each, select the cost components you want to deduct:
Shop Cost
Labor Cost
Guest Cost
Cost to Center
Click Save.
Business owners, administrators
The Employee Summary report has been enhanced with additional service, product, and visit-level metrics, giving managers a more comprehensive view of employee performance.
Business Scenario: A salon manager wants to evaluate her top-performing stylists. The old report only showed sales figures, limiting insights. With this update , the salon manager can now view metrics such as Per Production Hour and Service Visit Breakdown, making it easier to compare employees, plan shifts, and recognize high performers with greater accuracy.
How to Use:
At the organization or center level, navigate to Reports > Employee > Employee Summary.
Select a date range and employee(s), then click Refresh.
The updated report now includes:
Expanded service and product performance by category.
Summaries showing percentage contributions to revenue.
Business owners, administrators
Admins can now configure how costs are deducted from free service revenue, with options to include shop cost, labor cost, guest cost, and cost to center. These settings apply when the center-level configuration is set to include free service revenue.
Note
In Zenoti, free service revenue refers to the recorded value of services offered at no charge. Although guests are not billed, the system tracks this notional revenue for reporting and commission calculations.
Business Scenario: A wellness center offers complimentary facials to loyalty members. Previously, providers’ commissions were reduced because hidden shop costs were deducted automatically. With this update, managers can control whether to apply these deductions, ensuring fair provider compensation while retaining flexibility for business policies.
How to Use:
At the organization level, navigate to Configuration > Employee > Commissions.
Turn on the Allow cost deductions from Free Service Revenue toggle.
Select the cost components to deduct: Shop Cost, Labor Cost, Guest Cost, or Cost to Center.
Click Save.
Note
This setting is only applicable when the center-level configuration for free service commissions is set to Include free service revenue in paid service revenue.
Business owners, Administrators, Employees
With this enhancement, the Attendance screen becomes the universal screen for all customers. Employees can submit missed clock-in requests directly from their dashboards, while managers can review, approve, or edit attendance records in the same place. This update streamlines workflows, reduces errors, and ensures greater transparency across centers.
Business Scenario: At a busy salon, an employee forgets to clock-in for their morning shift. In the past, the manager had to add the attendance record manually, a time-consuming and error prone process. Now, the employee submits a missed clock-in request through their dashboard, and the manager reviews and approves it in the same screen. This saves time and keeps payroll records accurate.
How to Use:
Prerequisite: At the center level, enable the setting Allow employees to request missed check-ins. Once enabled, the Reason and Status columns appear on both the My Dashboard attendance screen (for employees) and the Manage Employee Check-In screen (for managers).
For Employees (Submitting missed clock-ins)
From the top right of your screen, select your logged-in profile and click Schedule/Attendance.
Click Add Attendance.
Enter details such as date, time, and reason for the missed clock-in.
Click Save.
Your manager will review and approve the request.
For Managers (Managing attendance)
At the center level, navigate to Employee > Check in > Manage Employee Check-In (formerly Manage Check-in).
Review pending requests and approve or reject them.
Use inline editing to update records: expand an employee row, hover over fields such as time, and edit directly.
Use the Expand All / Collapse All controls to manage employee rows efficiently.
Apply the employee filter to quickly locate a specific staff member.
Module: Zenoti Mobile
Module: Inventory
Business owners, administrators
Zenoti now automatically syncs Aveda’s monthly catalog, updating products, prices, categories, and Aveda+ Rewards eligibility. This saves time, ensures accuracy, and gives admins full control over what changes are applied. Aveda salons receive a catalog each month with 1,000+ Stock Keeping Units (SKUs), including new items, discontinued products, and pricing updates. Until now, staff had to enter these details manually, which often caused delays, errors, and incorrect rewards tracking.
How to Use:
At the organization level, navigate Configuration >Products.
Locate the new Sync your product catalog setting.
Click Configure.
Choose sync options, such as auto-update of purchase price, suggested retail price, and category updates, and set whether they apply to all centers or specific centers.
Select the catalog categories or subcategories to import.
Click Sync now.
Zenoti imports SKUs, sets Vendor as Aveda, lock product name and UPC, and applies Aveda+Rewards eligibility.
Review the sync summary and download the import log for details.
Note
This feature is not enabled by default. Contact your Customer Success Manager (CSM) to enable it.
Business owners, administrators
The Current Stock report now loads with the latest stock snapshot by default. This ensures users always see the most up-to-date inventory data without having to adjust filters manually, improving accuracy for day-to-day inventory management.
Previously, the report sometimes defaulted to the last selected or previously viewed date/time. This led to confusion, additional filter changes, and occasional errors when making stock-related decisions.
How to Use:
At the organization or center level, navigate to Reports > Inventory > Current Stock Report.
Apply any additional filters as needed.
Click Refresh.
Zenoti automatically displays the most current stock position with the date and time shown in the Stock as on column.
Note
This feature is enabled by default.
Module: Reports
Business owners, Center Managers
A new Service category filter is now available in the Master Center Metrics and Master Employee Metrics reports. This enhancement allows businesses to analyze service performance by category, providing detailed visibility into sales, quantity, and contribution to overall service sales.
A center manager wants to evaluate how facial services are performing compared to other service types. By selecting Facials in the Service category filter, they can instantly see sales, quantity, and percentage contribution to service sales, without needing to export data or perform manual calculations.
How-to use:
At the organization level, click Reports.
Click Finance > Sales > Master Center Metrics.
From the Service category filter, choose one or more categories.
Click Refresh to apply the filter.
Module: Web POS
Business Owners, Center Managers
Zenoti now supports multiple merchant ID billing for gift cards, ensuring they are always billed under the correct Business Unit (BU). This prevents invoice errors caused by mismatched items within an invoice and ensures accurate invoice generation.
The Select a Business Unit for gift cards setting gives business owners control over gift card billing. This setting is visible only when multiple merchant IDs are enabled. Center managers can override the setting if required.
For example, if you want gift card proceeds from some centers to go to a specific BU (different from the BU used at other centers), you can configure it here. This ensures correct allocation of revenue and prevents cross-BU mismatches.
If no business unit is selected, Zenoti continues to process gift card billing as per the existing configuration. Users are not affected until a new business unit is assigned.
How-to use:
At the organization level, click Configuration.
Click Gift cards > Gift card settings.
Choose a business unit from the drop-down menu.
Click Save.
Module: Appointments
Front Desk Operator
Zenoti now enforces limits on recurring appointments to prevent bookings from extending too far into the future. These restrictions simplify calendar management, reduce operational risks, and ensure scheduling remains efficient and realistic.
Business Scenario: Front desk operators often create recurring appointments for guests. Without restrictions, calendars could become overbooked years in advance, creating operational risks. With this enhancement, recurring appointments now follow defined limits based on service count and recurrence type. This ensures predictable scheduling that aligns with real-world business operations and is easier to manage.
How to Use:
When booking a recurring appointment, select the recurrence pattern (Daily, Weekly, Monthly, or Yearly).
The system automatically enforces the applicable limits. If the booking exceeds the allowed limit, an inline red alert message appears.
Front Desk Operator
Zenoti now displays a placeholder block in the Appointment Book whenever a front desk operator selects a start time for a service. The placeholder signals that the slot is in the process of being booked, preventing double booking and giving visibility to other staff. This creates consistent handling across both online bookings in progress and front desk bookings in progress.
Business Scenario
Front desk operators may try to book the same slot simultaneously, leading to conflicts. The placeholder block prevents such conflicts by indicating when a slot is already in the process of being booked. This reduces scheduling errors.
Module: Queue
Module: Kiosk
Module: Packages
Front Desk Operator
The package freeze feature in Zenoti has been enhanced to support both manual and automatic unfreeze options. This prevents liabilities from remaining frozen indefinitely, safeguards expiry-based revenue recognition, and reduce manual effort for staff. The functionality is now aligned with membership freeze behavior, ensuring consistency across the platform.
Business Scenario: Previously, packages could only be frozen and later unfrozen manually. If staff forgot to unfreeze them, liabilities stayed on the books indefinitely, delaying expiry and revenue recognition.
With this update, the Freeze Package popup now provides two automatic unfreeze options:
Unfreeze on: Select a specific calendar date for automatic unfreeze.
Unfreeze after: Enter the number of days after which the package automatically unfreezes.
Zenoti records the chosen unfreeze date or duration and reactivates the package accordingly. This ensures packages return to active status on time, eliminates reliance on staff action, and prevents indefinite liability accumulation.
Module: Loyalty
Business Owners/Center Managers
The Aveda Benchmark Report enables Aveda partner salons to measure and improve team performance across key areas such as guest retention, sales, and team productivity. By consolidating metrics for employees, guests, services, products, and operations, the report delivers actionable insights that support data-driven decisions and stronger business outcomes.
Business Scenario:
Salons often need a unified view of performance to identify both strengths and gaps. This report provides critical KPIs, including:
Team retention
Guest return rates
Service and retail sales
Operational efficiency
With these insights, salon owners and managers can improve profitability, optimize staff productivity, and enhance guest satisfaction.
How to Use:
Navigate to Reports > Business tab > Aveda Benchmark Report.
Apply filters such as date range or select centers to customize the view.
Review metrics displayed as grouped KPIs across categories: Employee, Guest, Service, Product, and Operational.
Note
The report refreshes once daily, with data materialized for performance.
Module: Admin
Product Edition
Module: Marketing
Business Owners, Marketing Teams
You can now create always-on campaigns that automatically engage guests who leave high service ratings. With the Boost Referrals campaign, satisfied guests receive personalized referral codes, helping businesses increase referrals, grow consistently, and create more personalized engagement.
Key benefits:
Boost guest referrals: Turn happy guests into advocates by encouraging them to refer new customers.
Drive steady growth: Keep referral promotions running continuously without manual intervention.
Enhance personalization: Deliver referral codes customized to each guest for a more engaging experience.
How to use:
At the organization or center level, navigate to Marketing > Campaigns > Email/text/WhatsApp.
Click Create always on campaign.
In the Launch always on campaign slide-out panel, click Boost referrals.
Add-On Product
Module: Payments
Module: Photo Manager
Module: Online Booking
This feature helps businesses comply with legal requirements and protect guest health by automating patch test checks. It stores guest responses and results centrally, allowing them to be reused across channels—minimizing manual steps and improving the accuracy of service eligibility checks. This ensures compliance with allergy test regulations and enhances safety for guests undergoing sensitive services.
A guest books a facial service that requires a patch or skin allergy test. Instead of staff repeatedly asking about test status, the system now automatically checks for existing valid results across booking channels (Webstore, Bottom Panel, Booking Wizard, and Guest Profile).
If a valid test is on file, the system proceeds without interruption.
If not, it prompts the guest with the necessary questionnaire.
This automation ensures smooth bookings, faster checkouts, and safer service delivery.
How to use:
Guest logs in to the application and selects a service.
Note: Patch test validity cannot be determined unless the guest is logged in.
Guest selects available add-ons (if applicable).
Guest selects the timeslot.
Guest is prompted to log in to continue.
After login:
If a valid patch test result exists, it is displayed on the confirmation page.
If no valid patch test result exists, the guest is prompted to answer the patch test question, and the system records the response.
Module: Fitness
Additional Resources
This section includes recently published patch release notes and a comprehensive up to date glossary for your reference.
Release date | Document type |
|---|---|
September 02, 2025 | |
August 12, 2025 | |
July 22, 2025 | |
N/A |