Zenoti Mobile: Front-Desk Operations

Zenoti Mobile: Front-Desk Operations Handbook

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: An Overview

Useful links to help you install and understand the features available in Zenoti Mobile Application

Written by Mariam Shareef
Updated over a week ago

Install the Zenoti Mobile App

Learn how to install the Zenoti Mobile App on a device

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile Apps and Supported Devices

Device compatibility or device support matrix of Zenoti Mobile Apps

Written by Mariam Shareef
Updated over a week ago

Transition to Zenoti Mobile

Feature comparison between Employee Productivity App and Zenoti Mobile to help your transition

Written by Mariam Shareef
Updated over a week ago

Transition from Zenoti Mobile to Zenoti Mobile V2

Feature comparison between Zenoti Mobile and Zenoti Mobile V2 to help you transition smoothly from one version to another.

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile V2: Explore the New Point of Sale (POS)

Learn about the new and enhanced Point of Sale (POS) on Zenoti Mobile V2.

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile V2: Mirror Mode

Learn how to activate and use mirror mode on Zenoti Mobile V2.

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Change Password

Learn how to change your password

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Change Your Center

Learn how to change center on the Zenoti Mobile app.

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Supported Features

Learn about the features of Appointment Book, Point of Sale, and Guest Profile that are available in Zenoti Mobile

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Explore Features – Front-Desk Staff

Learn about the different tabs that appear when you log in to Zenoti Mobile

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Supported Features in Appointment Book

List of features and actions available in Appointments menu of Zenoti mobile

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Introduction to Digital Forms

Learn about different digital forms available in Zenoti Mobile

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Supported Features in Point of Sale (POS)

List of features that are supported in Point of Sale (POS) of the Zenoti Mobile

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile V2: Initiate Cashback in Point of Sale

Learn how to initiate cashback in the point of sale on Zenoti Mobile.

Written by Mariam Shareef
Updated this week

Zenoti Mobile: Modify Service Segments

Learn how to modify service segments in an appointment on Zenoti Mobile.

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile V2: View Invoice Logs in Point of Sale

Learn how to view invoice logs in Point of Sale on Zenoti Mobile V2.

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Add a New Appointment

Learn how to use Zenoti Mobile to create or book a new appointment

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile V2: Sell Offer Packages

Learn how to sell offer packages in the point of sale on Zenoti Mobile.

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile V2: Swap Services in Point of Sale

Learn how to swap services in the point of sale on Zenoti Mobile.

Written by Mariam Shareef
Updated this week

Zenoti Mobile: Create a New Guest Profile

Learn how to create a new guest profile and fill all the fields.

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Select an Add-on for a Service

Learn about add-ons and how you can add it to an appointment with service

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Add a New Service to an Existing Appointment

Learn how to add another service to an already selected service in an appointment

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Book a Surprise Visit

Learn what is a Surprise Visit and how to book a Surprise visit for a guest

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Book a Group Appointment

Learn to book a group appointment for guests using Zenoti Mobile

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Book Virtual Appointments

Learn how to book virtual appointments for your guest from Zenoti Mobile

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: View Appointments

Learn how to view appointments when using Zenoti Mobile

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: List View

Learn how to access and perform actions in the List view

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Access the Calendar View

Learn how to access the Calendar view in Zenoti

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Actions Using the Calendar View

Learn the actions you can perform in the Calendar view

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: View Virtual Appointments

Learn how to filter and view virtual appointments booked in Zenoti Mobile

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Edit Forms

Learn how to edit the guest or service forms

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Manage Guest Details

Learn how you can view and edit guest details on Zenoti Mobile

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: View or Add Appointment Notes

Learn how to add notes related to an appointment in the Appointment Details screen

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Add Guest Notes

Learn how to create different guest notes that appear as alerts to help your business deliver a good experience to the guests

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Modify an Appointment

Learn how to modify an existing appointment in Zenoti Mobile

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Color Codes for the Provider Type

Learn what each color code indicates about a provider type for a booked appointment

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Optimize Service Duration

Learn how to optimize service time when multiple services are booked against a single provider

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Configure Block out time for a Provider

Learn how the front desk with appropriate permission can add block out time for a provider

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Provider's Block Out Time

Gives a view of provider's block out time on Zenoti Mobile

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Change Appointment Status

Step-by-step instructions to change the status of an appointment

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Add Products Consumption for a Service

Learn how a provider can add and track the products quantity consumed for a service

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Mark the Start or End of a Service

Learn how you can track the time you spend on a service or undo an appointment status if required

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Take Payment for the Service

Learn how to collect payments from the guest for the service appointment

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile V2: Take Cash, Check, and Custom Payments

Learn how to take cash, check, and custom payments in the new POS on Zenoti Mobile V2

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile V2: Take Credit Card Payment

Learn how to take credit card payments in the new Point of Sale (POS) on Zenoti Mobile V2.

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile V2: Other Payment Modes

Learn how to collect payments through other modes in Zenoti Mobile V2.

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile V2: Delete Payments

Learn how to delete payments in the new point of sale on Zenoti Mobile V2.

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Collect Payment for a Group Appointment

Learn how to collect payment for the guests in a group appointment

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Split Tips

Learn how you as a front-desk staff can split tips during guest checkout

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile V2: Split Commissions

Learn how to split commissions between employees on Zenoti Mobile V2.

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Process Offline Card Payments

Learn how to collect payments using debit or credit cards if your center does not have an integrated payment gateway configured

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile V2: Apply Membership and Package Benefits

Learn how to apply package and membership benefits to an invoice on Zenoti Mobile V2.

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile V2: Apply Campaign

Learn how to apply a campaign on an invoice in Zenoti Mobile V2.

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile V2: Apply Custom Discount

Learn how to apply a custom discount to an invoice in Zenoti Mobile V2.

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Manage Guest Forms

Learn how to access the Guest forms and make sure the required details are filled

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Using Connect

Learn about Connect and how to use it using Zenoti Mobile

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Create and Use Saved Replies in Connect

Learn what is Saved Replies and how to create and use it via Zenoti Mobile

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Sell and Refund Retail Items

Learn how to sell or refund retail items in Zenoti Mobile

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Sell a Product from POS

Learn how you can sell retail items to a guest in Zenoti Mobile

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Sell a Retail Item During Checkout

Learn how to sell retail items to a guest while collecting the payment for the service in Zenoti Mobile

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile V2: Add to Invoice

Learn how to add products, services, memberships, packages to an invoice on Zenoti Mobile V2.

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile V2: Edit Items Added to Invoice

Learn how to edit items added to the invoice on POS in Zenoti Mobile V2.

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Refund a Service

Learn how you can refund a service for a guest by using Zenoti Mobile

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Refund an Item

Learn how you can refund an item for a guest by using Zenoti Mobile

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile V2: Refund an Invoice

Learn how to refund an invoice in the new Point of Sale (POS) on Zenoti Mobile V2.

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile V2: Print GST Receipts

Learn which printers you can use to print GST-compliant receipts on ZMA V2.

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile V2: Auto Pay

Learn how you can use Auto Pay to collect payments in Zenoti Mobile V2.

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile V2: Add Amount Gift Card to Invoice

Learn how to sell amount gift cards with same price and value or different price and value on Zenoti Mobile V2.

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile V2: Add Service and Package Gift Card to Invoice

Learn how to sell service and package gift cards on Zenoti Mobile V2.

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Sell a Gift Card

Learn how to sell an amount gift card with same price and value or different price and value using Zenoti Mobile

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Redeem a Gift Card

Learn how to use a gift card towards a payment using Zenoti Mobile

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile V2: Explore Payments Schedule

Learn more about the Payment Schedule window.

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Sell a Package

Learn how to sell a package from Zenoti Mobile to a guest during checkout or directly from POS

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile V2: View Package Summary in Point of Sale

Learn how to view the package summary in point of sale on Zenoti Mobile.

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile V2: Sell Package with Scheduled Payments

Learn how to sell series packages with scheduled payments on Zenoti Mobile V2.

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Book a Day Package

Learn how to book a day package from Zenoti Mobile.

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Redeem a Package

Learn how to redeem package benefits for a guest in Zenoti Mobile

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile V2: Add Prepaid Card to Invoice

Learn how to add prepaid cards to an invoice on Zenoti Mobile V2.

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Sell a Prepaid Card

Learn how to sell store credits in the form of a prepaid card to your guests

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Redeem a Prepaid Card

Learn how a guest can redeem a prepaid card towards a purchase

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Sell a Membership

Sell membership to guests directly from POS or during a purchase

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Sell Membership During the Guest Checkout

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Sell Membership Directly from POS

Learn how to sell a membership from POS to a guest who walks-in for a purchase

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Capture the Guest Consent During Membership Sale

Learn how the front can use Zenoti Mobile to capture the guest’s details and consent in the membership forms during the membership sale

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Redeem Membership

Learn how to redeem membership benefits for the guest

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Add Loyalty Points Manually

Learn how you can manually add loyalty points for your guest using Zenoti Mobile

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Redeem Loyalty Points

Learn how the employee can apply Regular or Tiered Loyalty Points for a guest using Zenoti Mobile

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile V2: Collect Guest Feedback

Learn how you can use Zenoti Mobile V2 to collect feedback from guests.

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Collect Guest Feedback

Learn how guests can use Zenoti Mobile to give feedback about their experience at your salon.

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Close the Cash Register

Learn about the Expected Amounts, Actual Amounts, and Register Handover sections when you close the cash register

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Search for an Invoice

Learn how to search for invoices of different statuses in the POS screen

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: View Sales Report

Learn how to view your sales data for a day, and month or pay period

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: View Tips Report

Learn how to view the tip and SSG amount earned for a Day, and Pay Period or Month

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: View the Performance Report

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: View Commissions Report

Learn how to view your earned commission amount for current and previous pay periods

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile: Summary Report

Learn how to view the workforce summary to measure performance related to guests

Written by Mariam Shareef
Updated over a week ago

Not able to log in to Zenoti Mobile

Troubleshooting tips when you are unable to log into ZMA

Written by Mariam Shareef
Updated over a week ago

Zenoti Mobile App: FAQ

Frequently asked questions about ZMA

Written by Mariam Shareef
Updated over a week ago

How do I Access Zenoti Mobile’s Stage Site from an iOS Device?

Written by Mariam Shareef
Updated over a week ago

How do I Access Zenoti Mobile’s Stage Site from an Android Device?

Written by Mariam Shareef
Updated over a week ago

Why Am I Not Able to See Commissions and Tips?

Admin settings that allow providers to see daily commissions and tips on Zenoti Mobile

Written by Mariam Shareef
Updated over a week ago

How Do I Mirror Payment on the iPad

Written by Mariam Shareef
Updated over a week ago

Troubleshooting: Unable to Receive Push Notifications and Sound Alerts

Learn the troubleshooting steps to perform when you don't receive push notifications

Written by Mariam Shareef
Updated over a week ago