Zenoti Analytics Express

Zenoti Analytics: Basic Overview Dashboards

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Logic Repository for Analytics

Learn about the exact definition of KPIs and how to create custom reports - useful for both, Analytics Plus and Analytics Express users

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KPI Dashboard

List of KPIs that Zenoti Analytics supports

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Analytics Dashboard Views and Subscriptions

Learn how to create views and set up email subscriptions for them

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Snapshot of Health of Business Dashboard

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Performance Review of Providers Dashboard

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Provider Utilization Dashboard

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Self Service Dashboard

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Guest Satisfaction Dashboard

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Analytics Express: Overview

Links to all dashboards - Appointment, Traffic, Services, Retention, Sales, Marketing, and Feedback

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Analytics Express: Appointment Analysis Dashboards

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Appointment Analysis: Appointments

View details of appointments such as number of appointments based on appointment status, service sub category and more

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Appointment Analysis: Appointment Time

Learn about your guests preferences such as days of the week or time of the day that is preferable, and preferences of female vs male guests

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Appointment Analysis: Booking Time

Learn about preferred booking slots by day of the week and also about preferences of male vs female guests

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Appointment Analysis: Booking Day vs Appointment Day

Refer to this dashboard to understand on which days customers advance book their appointments for which preferred days

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Appointment Analysis: Time Taken

Learn about the time difference between the booked time and appointment times, and the average wait time after check-in

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Appointment Analysis: Summary

Dig into details of when exactly an appointment was advance booked or if it was a walk-in

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Analytics Express: Traffic Analysis Dashboards

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Traffic Analysis: Traffic (Overall)

Learn about aspects of footfall into your business - compared over a time period, by state, and by the centers attracting higher traffic

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Traffic Analysis: Traffic by New/Existing Guests

Analyze the footfall in your business for new vs existing guests based on gender and by month and year

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Traffic Analysis: Traffic by Invoice Source

Learn about the source of your bookings such as Zenoti Web, Online, Mobile App, Imports, and this data split by gender and by month-year

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Traffic Analysis: Traffic by Item

Learn about the items you sold to guests and the categories the items belonged to

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Traffic Analysis: Guest Traffic by Geography

View details of guests or visits to your business based on the state or city

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Analytics Express: Service Analysis Dashboards​

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Service Analysis: Service Sales and Count

Use this dashboard to understand how your services are performing - both, by sale value and by count

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Service Analysis: Service by Category

Get insights in service sales numbers and service count (number of services sold) by service category in a given time frame

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Service Analysis: Service Per Invoice

Refer to this dashboard to know the average number of services you sold per invoice

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Service Analysis: Average Invoice Value

Refer to this dashboard to know the average value of your invoices

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Analytics Express: Retention Analysis Dashboards

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Retention Analysis: Retention Percentage (Retention%)

Refer to this dashboard to understand how soon customers return to you after coming in for their first visit

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Retention Analysis: Retention by Employee

Use this dashboard to view details of each employee’s performance with regard to retention

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Retention Analysis: Lost Customers

Refer to this dashboard to understand how many guests you lost by employee and by service based on a retention period

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Retention Analysis: Guest Spend

Refer to this dashboard to understand guest retention by average spend - details are shown by gender and by year

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Retention Analysis: Service Volume

Refer to this dashboard to understand guest retention by service volume - details are shown by retained vs not retained guests

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Analytics Express: Marketing Analysis Dashboards

Use analytics around the key metric of campaign redemptions

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Marketing Analysis: Campaign Redemptions - Count

Refer to these dashboards to know how many campaigns guests have redeemed in a time frame

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Marketing Analysis: Campaign Redemptions - Value

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Marketing Analysis: Campaign Redemptions - Service

Refer to these dashboards to know the services guests have redeemed as part of campaigns in a selected time frame

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Marketing Analysis: Campaign Redemptions - Product

Refer to these dashboards to know the products that guests redeemed as part of campaigns in a selected time frame

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Marketing Analysis: Campaign Redemptions - Member Status/Spend Category

Refer to these dashboards to know how many members and non members redeemed campaigns and the spend categories they belonged to

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Marketing Analysis: Campaign Redemptions - Customer Type/Gender

Refer to these dashboards to know how many members and non members redeemed campaigns and their details by gender, in a selected time frame

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Marketing Analysis: Campaign Effectiveness

Use this dashboard to understand how many guests used your campaigns and offers, the conversion rate of your campaigns and more

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Analytics Express: Sales Analysis Dashboards

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Sales Analysis: Sales (Overall)

Refer to this dashboard to get a sense of your sales numbers by month-year, by center, and by state (for the US only)

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Sales Analysis: Sales by New/Existing Guests

View this dashboard for insights on sales numbers for new and existing guests

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Sales Analysis: Sales by Invoice Source

Learn about the source of your invoices such as Zenoti Web, Mobile App, or Imported from other databases

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Sales Analysis: Sales by Item

Learn about the sales value by item type such as sale of services, products, memberships, packages, gift cards, prepaid cards and refunds

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Sales Analysis: Guest Sales by Geography

Get insights into sales numbers based on the state or city where your business is located

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Analytics Express: Feedback Analysis Dashboards

Learn about the different charts in the Feedback Analysis dashboard with the core metric - Average Feedback

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Feedback Analysis: Total Invoices with Feedback and Percentage of Total Invoices with Feedback

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Feedback Analysis: Feedback Averages

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Feedback Analysis: Feedback Rating by Center

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Feedback Analysis: Feedback Rating by Month

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Feedback Analysis: Not Recommended by Center

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Feedback Analysis: Not Recommended by Month

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Mapping old dashboards to new Analytics Express dashboards

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Data Sources: Overview

Refer to links to all data models that Zenoti Analytics supports

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Zenoti Analytics: Appointments Data Model

Learn about the data source for appointments

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Zenoti Analytics: Appointment Segments Data Model

Learn about the data source for appointment segments

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Zenoti Analytics: Redo Appointments Data Model

Learn about the data source for redo appointments

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Zenoti Analytics: Campaign Discounts Data Model

Learn about the data model for Campaign Discounts

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Zenoti Analytics: Gift Card and Prepaid Card Liability Data Model

Learn about the Gift Card and Prepaid Card Liability data model

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Zenoti Analytics: Turnaways Data Model

Learn about the data source for turnaways

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Zenoti Analytics: Opportunities Data Model

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Zenoti Analytics: Petty Cash Balance Data Model

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Zenoti Analytics: Sales Data Model

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Zenoti Analytics: Collections Data Model

Learn about the data source for collections

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Zenoti Analytics: Package Liability Data Model

Learn about the data source for package liability

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Zenoti Analytics: Memberships Data Model

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Zenoti Analytics: Employee Salary Data Model

Learn about the Employee Salary data model

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Zenoti Analytics: Employee Hourly Pay Data Model

Learn about the Employee Payroll data source

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Zenoti Analytics: Employee Commission Data Model

Learn about the Employee Commission data source

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Zenoti Analytics: Employee Schedule Data Model

Learn about the data source for employee schedule

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Zenoti Analytics: Tips and SSG Data Model

Learn about the data source for Tips and Support Staff Gratuity (SSG)

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Zenoti Analytics: Issues Data Model

Learn about the data source for Issues

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Zenoti Analytics: Loyalty Points Liability Data Model

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Zenoti Analytics: Registrations Data Model

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