Issue Management

Everything that you need to know about managing issues that arise due to day-to-day operations

13 articles in this collection
Written by Sagar Garuda

Issue Management

Issue Tracking

An overview of issue tracking

Written by Sagar Garuda
Updated over a week ago

Permissions Required to Create or Update an Issue

Learn about the permissions you will require to either update or create an issue

Written by Sagar Garuda
Updated over a week ago

Create an Issue Manually

Learn how you can create issues manually

Written by Sagar Garuda
Updated over a week ago

Automatic issue creation

Learn how to set up creation of an issue automatically when a guest gives a not so flattering feedback rating

Written by Sagar Garuda
Updated over a week ago

Identifying an issue created automatically

Know how you can identify an issue created automatically

Written by Sagar Garuda
Updated over a week ago

Modify an Issue

Learn how you can update or modify an existing issue

Written by Sagar Garuda
Updated over a week ago

Issue Notifications

Notifications and Alerts for Issues

Know about the various notifications and alerts available for issue management

Written by Sagar Garuda
Updated over a week ago

Configure Email/Text Templates for Issue Notifications

Learn how to configure text messages (SMS) and email template with your personal messages for issue notifications

Written by Sagar Garuda
Updated over a week ago

Macros for Issue Notifications Email/Text Templates

Know about the macros available for issue notifications and how to use them

Written by Sagar Garuda
Updated over a week ago

Email Alerts for Open Issues

Learn how you can set up email notifications for issues that are open for more than a certain number of days

Written by Sagar Garuda
Updated over a week ago

Configuring Recipients of Automatic Issue Notifications

Learn how to configure which employee get notified when a customer gives a low feedback rating

Written by Sagar Garuda
Updated over a week ago

Reports

Issues Report

Written by Sagar Garuda
Updated over a week ago

FAQ

Issue notifications are not getting delivered

Learn when issue notifications do not get delivered and how to fix them.

Written by Sagar Garuda
Updated over a week ago