Loyalty Points

Loyalty Points: Manager Operations Handbook

List of articles that can help you manage all Loyalty Points-related operations

Written by Mariam Shareef
Updated over a week ago

Loyalty Points: Front-Desk Operations Handbook

List of articles that can help front-desk staff with Loyalty Points-related operations

Written by Mariam Shareef
Updated over a week ago

Introduction to Loyalty Programs and Loyalty Points

An overview of loyalty programs and loyalty points in Zenoti

Written by Sagar Garuda
Updated over a week ago

Types of Loyalty Programs in Zenoti

An overview of the types of loyalty programs (LP) available in Zenoti and when points are awarded

Written by Sagar Garuda
Updated over a week ago

Regular Vs Tiered Loyalty Program

Differences between Regular and Tiered loyalty programs explained in a nutshell

Written by Mariam Shareef
Updated over a week ago

Remove loyalty points manually

Learn how to manually remove loyalty points in different scenarios.

Written by Mariam Shareef
Updated over a week ago

Enrollment and Points Accrual

Learn how a guest is enrolled into a Regular loyalty program and accumulates points

Written by Sagar Garuda
Updated over a week ago

Points Accrual: Pre-Tax and Post-Tax

Understand how points are accrued when you select Pre or Post-tax setting in a Regular loyalty program

Written by Sagar Garuda
Updated over a week ago

Points Reversal in a Regular Loyalty Program

Understand when points are reversed in a Regular loyalty program

Written by Sagar Garuda
Updated over a week ago

Configuring a Regular Loyalty Program

Learn how to setup Regular loyalty program in your organization

Written by Urmilla Chandran
Updated over a week ago

Send Loyalty Points Expiry Reminder

Learn how to set up loyalty points expiry reminder in a loyalty program (Regular or Tiered)

Written by Sagar Garuda
Updated over a week ago

Extend Loyalty Points Expiry Date

Learn how to extend the expiry date of loyalty points accrued in a loyalty program (Regular or Tiered)

Written by Sagar Garuda
Updated over a week ago

Bring forward the expiration date of loyalty points

Learn how to advance the expiry date of a guest's loyalty points accrued in a loyalty program (Regular or Tiered)

Written by Mariam Shareef
Updated over a week ago

Expire loyalty points that have expiry date as Never Expires

Learn how to select an expiry date for a guest's Never Expires points accrued in a loyalty program (Regular or Tiered)

Written by Mariam Shareef
Updated over a week ago

Loyalty Points Statement

Learn how to send loyalty points statement to guests by email or text messages on periodic basis in a Regular or Tiered loyalty Program.

Written by Sagar Garuda
Updated over a week ago

Points Accrual Type for Rebooked Services

Learn how to award additional points to guests when they rebook a service

Written by Sagar Garuda
Updated over a week ago

Loyalty Point Accrual on Custom Payments

Learn how to award loyalty points to your guests when they make custom payments

Written by Sagar Garuda
Updated over a week ago

Accrual Settings in Regular Loyalty Program

Know about the various accrual settings that you can use to award loyalty points in a regular loyalty program

Written by Sagar Garuda
Updated over a week ago

Manually Add Loyalty Points

Learn how you can manually add loyalty points for a guest

Written by Abhay Anumula
Updated over a week ago

Role permission for employees to add loyalty points

Learn about the role permissions your employees need to add the loyalty points manually

Written by Abhay Anumula
Updated over a week ago

Overview of a Tiered Loyalty Program

Written by Sagar Garuda
Updated over a week ago

Tier Enrollment

Know about the types of enrollment, automatic and manual, and when a guest is enrolled in a tier in a tiered loyalty program

Written by Sagar Garuda
Updated over a week ago

Loyalty Points Accrual in a Tiered Loyalty Program

Understand when points are awarded in a tiered loyalty program

Written by Sagar Garuda
Updated over a week ago

Points Reversal in a Tiered Loyalty Program

Learn how loyalty points are reversed when a payment is removed from an invoice or an invoice is refunded

Written by Sagar Garuda
Updated over a week ago

Points Accrual on First Time Tier Enrollment

Learn how loyalty points are awarded when a guest enrolls in a tier for the first time.

Written by Sagar Garuda
Updated over a week ago

Tier Upgrade and Downgrade

Know when a guest is upgraded or downgraded in a tiered loyalty program

Written by Sagar Garuda
Updated over a week ago

Cancel a Guest's Tier Enrollment

Learn how to cancel a tier enrollment or unenroll a guest from a tier or loyalty program

Written by Sagar Garuda
Updated over a week ago

Permissions required to cancel a tier enrollment

Know the permissions required to cancel tier enrollments

Written by Sagar Garuda
Updated over a week ago

Enroll Guest Again

Learn how you can enroll (re-enroll) a guest whose tier enrollment you canceled

Written by Sagar Garuda
Updated over a week ago

Permission Required to Enroll Guests Directly into a Tier

Learn about the permission required to enroll guests directly into the highest tier

Written by Sagar Garuda
Updated over a week ago

Permissions Required to Enroll a Guest Again

Know the permissions required to enroll guests whose enrollment you cancelled, back into the tier

Written by Sagar Garuda
Updated over a week ago

Configuring a Tiered Loyalty Program

Learn how to setup Tiered loyalty program in your organization

Written by Sagar Garuda
Updated over a week ago

Run Downgrade Check on Tier Expiry

Learn how downgrade check option affects tier downgrades and when the actual downgrade takes place

Written by Sagar Garuda
Updated over a week ago

Closed Invoices in a Tiered Loyalty Program

Learn about the various configuration settings that appear when you select closed invoices in a tiered loyalty program

Written by Sagar Garuda
Updated over a week ago

Access Manage Loyalty Points Tiers

Written by Sagar Garuda
Updated over a week ago

Creating Tiers

Learn how you can create tiers and define accrual settings in a tiered loyalty program

Written by Sagar Garuda
Updated over a week ago

View Accrued Loyalty Points

Learn the various ways in which you can view the points accrued by a guest

Written by Sagar Garuda
Updated over a week ago

Redemption Settings in Loyalty Programs

Know about the various redemption settings available with a regular or a tiered loyalty program

Written by Sagar Garuda
Updated over a week ago

Loyalty Points Redemption: Pre and Post - Tax Examples

Examples to help you understand how points are redeemed in pre and post-tax scenarios

Written by Sagar Garuda
Updated over a week ago

Loyalty Points Redemptions in a Regular Loyalty Program

Important things to know about redemptions in a regular loyalty program

Written by Sagar Garuda
Updated over a week ago

Loyalty Points Redemptions in a Tiered Loyalty Program

Important things to know about redemptions in a tiered loyalty program

Written by Sagar Garuda
Updated over a week ago

Loyalty Points Redemption Process

Learn about the process to redeem loyalty points that are earned from either regular or tiered loyalty programs

Written by Sagar Garuda
Updated over a week ago

Generate OTP for Loyalty Points Redemptions

Learn how to generate one time password (OTP) as an additional security measure during loyalty points redemption

Written by Sagar Garuda
Updated over a week ago

Redeem Loyalty Points for Post-Tax Invoices as a Discount

Learn how to redeem loyalty points for post-tax invoice amounts as a discount in tax-inclusive organizations

Written by Mariam Shareef
Updated over a week ago

Loyalty Points Notifications

List of notification templates for loyalty points which you can customize & send notifications via email or text messages

Written by Sagar Garuda
Updated over a week ago

Accessing the loyalty points notification templates

Learn how to access the loyalty points notification templates

Written by Sagar Garuda
Updated over a week ago

Configuring Loyalty Points Notifications

Learn how you can configure loyalty points notifications

Written by Sagar Garuda
Updated over a week ago

Macros Available for Loyalty Points

Learn about all the macros available for loyalty points and understand what they mean.

Written by Sagar Garuda
Updated over a week ago

Overview of Loyalty Points Promotions

Written by Sagar Garuda
Updated over a week ago

Create a Loyalty Points Promotion

Steps involved in creating a loyalty points promotion

Written by Sagar Garuda
Updated over a week ago

Loyalty Points Promotion: General Tab

Written by Sagar Garuda
Updated over a week ago

Loyalty Points Promotion: Services Tab

Written by Sagar Garuda
Updated over a week ago

Loyalty Points Promotion: Products Tab

Written by Sagar Garuda
Updated over a week ago

Loyalty Points Promotion: Centers Tab

Written by Sagar Garuda
Updated over a week ago

Target Segment Based on Loyalty Points

Written by Sagar Garuda
Updated over a week ago

Create a Target Segment Based on Loyalty Points

Written by Sagar Garuda
Updated over a week ago

Reports for Loyalty Points

Written by Sagar Garuda
Updated over a week ago

Loyalty Points Report: Balance as on Date

Written by Sagar Garuda
Updated over a week ago

Loyalty Points Report: Balance as on Date by Guest

Written by Sagar Garuda
Updated over a week ago

Loyalty Points Report: Sales

Written by Sagar Garuda
Updated over a week ago

Loyalty Points Report: Redemptions

Written by Sagar Garuda
Updated over a week ago

Loyalty Points Report: Expirations

Written by Sagar Garuda
Updated over a week ago

Loyalty Points Report: Enrollment

Written by Sagar Garuda
Updated over a week ago

Report: Liability - Loyalty Points

Written by Sagar Garuda
Updated over a week ago

FAQ: Unable to send or resend Terms and Conditions for a regular loyalty program

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Written by Sai Kumar Sunkara
Updated over a week ago

How do I turn off loyalty points for referring a new guest?

Learn how to disable loyalty points for referring a new guest.

Written by Mariam Shareef
Updated over a week ago

Guest is not receiving loyalty points statement

Written by Sagar Garuda
Updated over a week ago

When are points accrued in a tiered loyalty program?

Written by Sagar Garuda
Updated over a week ago

Do not award loyalty points on discounted items

Learn how you can restrict accrual of loyalty points on discounted items

Written by Sagar Garuda
Updated over a week ago

Loyalty Points Notification Emails are not Delivered

Common scenarios and troubleshooting tips related to issues with delivery of loyalty points notification emails

Written by Sagar Garuda
Updated over a week ago

Loyalty points notification text messages are not delivered

Common scenarios and troubleshooting tips related to issues with delivery of loyalty points notification text messages (SMS)

Written by Sagar Garuda
Updated over a week ago