Zenoti Administration

Zenoti Admin: Overview

Find useful links to the tasks that you can perform from the Admin tab

Written by Sagar Garuda
Updated over a week ago

Zenoti Admin Refresh - Phase 1

Written by Abhay Anumula
Updated over a week ago

Zenoti Admin Home Page

Know the different Admin level views available in Zenoti

Written by Sagar Garuda
Updated over a week ago

General Setup Options for an Organization

Know how to customize settings and get your business running

Written by Sagar Garuda
Updated over a week ago

Add new centers in Zenoti

Written by Sreenivas Prabhath Narem
Updated over a week ago

General Setup Options for a center

Know how to customize the settings available for a center

Written by Sagar Garuda
Updated over a week ago

Update General Center Business Details

Know how to edit the your center's business details such as center name, address, and language

Written by Sagar Garuda
Updated over a week ago

Update General Organization Business Details

Know how to update your organization's business information such as location information, sales tax information, currency settings, and logo

Written by Sumayya Fatima
Updated over a week ago

Timeout Users after a Period of Inactivity

Learn about the setting you can use to log out users after a period of inactivity so as to prevent unauthorized use of Zenoti

Written by Urmilla Chandran
Updated over a week ago

Set Up Preferred Booking Intervals of Providers

Learn how to enable preferred booking intervals, set provider interval, and view bookable slots on Appointment Book

Written by Urmilla Chandran
Updated over a week ago

Create Call Dispositions

Learn what call dispositions are and how you can create them in Zenoti

Written by Urmilla Chandran
Updated over a week ago

Track Changes to Employee Schedule

See who created, updated, or deleted an employee schedule and when, using the Change Settings Log

Written by Urmilla Chandran
Updated over a week ago

Configure Epson TM-T-82 Printer Properties

Learn how to configure TM-T-82 printer settings to print receipts as per your business requirement.

Written by Jishnu Ramakrishnan
Updated over a week ago

Install Epson TM-U220 Drivers

Learn how to install Epson TM-U220 drivers and virtual port

Written by Jishnu Ramakrishnan
Updated over a week ago

Configure Epson TM-T88VI Printer Properties

Learn how to configure Epson TM-T88VI printer settings to print receipts as per your business requirement

Written by Jishnu Ramakrishnan
Updated over a week ago

Set Up Epson TM-T88VI Printer

Learn how to print receipts using the Epson TM-T88VI printer

Written by Jishnu Ramakrishnan
Updated over a week ago

Install Epson TM-T88VI Drivers

Written by Jishnu Ramakrishnan
Updated over a week ago

Set Up Epson TM-T-82 Printer

Learn how to print receipts using the Epson TM-T-82 printer

Written by Jishnu Ramakrishnan
Updated over a week ago

Configure Epson TM-U220 Printer Properties

Written by Jishnu Ramakrishnan
Updated over a week ago

Install Epson TM-T-82 Drivers

Learn how to install Epson TM-T-82 Drivers

Written by Jishnu Ramakrishnan
Updated over a week ago

Set Up Epson TM-U220 Printer

Learn how to print receipts using the Epson TM-U220 printer

Written by Jishnu Ramakrishnan
Updated over a week ago

Subscribe to Zenoti’s Status Page

Get alerts about scheduled server maintenance, upgrades, partial downtime, and more by subscribing to the Zenoti’s Status page

Written by Abhay Anumula
Updated over a week ago

Hardware and Software Requirements to Run Zenoti

Supported hardware, software, browser, and operating system (Windows and Mac) to run Zenoti

Written by Urmilla Chandran
Updated this week

Check the Hardware Specifications of your System

Learn how you can check the hardware specifications of your system (PC, Mac, or iPad)

Written by Abhay Anumula
Updated over a week ago

Planning for the Unexpected

While extremely rare, system outages and connectivity interruptions can sometimes occur. Are you ready?

Written by Brian Gordon
Updated over a week ago

Basic Troubleshooting: Zenoti is Not Loading or is Responding Slowly

What to do if Zenoti is slow

Written by Sumayya Fatima
Updated over a week ago

Advanced Troubleshooting: Zenoti Responding Slowly or Not Loading

Troubleshooting steps for advanced users when Zenoti responds slowly or does not load

Written by Sumayya Fatima
Updated over a week ago

Download and Share Google Chrome’s Console File

Learn how you can download the Google Chrome’s console file and share it with the Zenoti Support to help identify and troubleshoot issues

Written by Abhay Anumula
Updated over a week ago

Browser Settings to Print Receipts and Invoices

Written by Sagar Garuda
Updated over a week ago

Google Chrome Printer Settings

Google Chrome Browser settings for printing receipts and invoices

Written by Sagar Garuda
Updated over a week ago

Mozilla Firefox Printer Settings

Mozilla Firefox settings for printing receipts and invoices

Written by Sagar Garuda
Updated over a week ago

Barcode Print Settings

Learn how to configure barcode print settings for your center

Written by Sagar Garuda
Updated over a week ago

Apple Safari Browser Printer Settings​

Apple Safari Browser Settings​ for printing receipts and invoices

Written by Sagar Garuda
Updated over a week ago

Recommended Printers and Barcode Scanners

Written by Jishnu Ramakrishnan
Updated this week

Configuring Star TSP 100 Printer Settings

Complete these setups to ensure that your receipts are printed correctly using your Star TSP 100 printer

Written by Sagar Garuda
Updated over a week ago

Star TSP 100 Printer Settings: Configure Printer Properties in Windows

Read these instructions to make Star TSP 100 as your default printer and then change some of the printer properties

Written by Sagar Garuda
Updated over a week ago

Star TSP 100 Printer Settings: Change Browser Settings

Update the browser settings to ensure the printer output is formatted correctly

Written by Sagar Garuda
Updated over a week ago

Setup and Configure Posiflex Aura-6800U Printer

Learn how to set up and configure the Posiflex Aura-6800U printer

Written by Jishnu Ramakrishnan
Updated over a week ago

Setup Epson TM-m30 Printer

Learn how to print receipts using the Epson TM-m30 printer

Written by Jishnu Ramakrishnan
Updated over a week ago

Install Epson TM-m30 Drivers

Learn how to install necessary installation files to setup Epson TM-m30 printer for your business

Written by Jishnu Ramakrishnan
Updated over a week ago

Configure Epson TM-m30 Printer Properties

Learn how to configure printer properties for Epson TM-m-30

Written by Jishnu Ramakrishnan
Updated over a week ago

Set Up TVS Electronics Model - BS-C101 Star Barcode Scanner

Written by Jishnu Ramakrishnan
Updated over a week ago

Set Up Socket Mobile CHS 7ci Bluetooth Hand Scanner

Learn how to set up Socket Mobile CHS 7Ci Barcode Scanner

Written by Jishnu Ramakrishnan
Updated over a week ago

Set Up Zebra LS2208 Barcode Scanner

Learn how to set up Zebra LS2208 Barcode Scanner

Written by Jishnu Ramakrishnan
Updated over a week ago

Enable functions and features at the organization level

Written by Sreenivas Prabhath Narem
Updated over a week ago

Security Role Permissions: Administrator Functions

Written by Abhay Anumula
Updated over a week ago

Enable PIN Login for a Center

Learn how to enable PIN login at the center level, generate and email PINs for employees, and configure PIN automatic log out time

Written by Mariam Shareef
Updated over a week ago

Enable PIN login for the organization

Learn how to enable the PIN login feature at the organization level.

Written by Mariam Shareef
Updated over a week ago

Business Units

Know how business units are useful and how you can create a business unit

Written by Sagar Garuda
Updated over a week ago

How to use Business Units to assess center performance?

Know how you can keep track of your center's performance

Written by Sagar Garuda
Updated over a week ago

Improved search capabilities

Written by Sreenivas Prabhath Narem
Updated over a week ago

Create and Use Tags

Know how to group guests, services, products, employees, packages or memberships based on a criteria and learn how to use tags for analysis

Written by Sagar Garuda
Updated over a week ago

Disable cross center redemptions

Learn how to restrict redemptions of packages, gift cards, and prepaid cards only to the center where they were purchased

Written by Sagar Garuda
Updated over a week ago

Impact of Disabling Cross Center Redemptions

Learn how disabling cross center redemptions affects various screens in Zenoti

Written by Sagar Garuda
Updated over a week ago

What is Financial Lock?

Learn why and how to lock your financial data to prevent someone from editing your financial transactions

Written by Urmilla Chandran
Updated over a week ago

Restrict Edits to Financial and Inventory Data: Overview

Learn about the edit lock and its impact on your business

Written by Sumayya Fatima
Updated over a week ago

Restrict Edits to Financial Data with Edit Lock

Learn how you can use the edit lock to restrict changes to financial data for not more than 90 days in the past

Written by Sumayya Fatima
Updated over a week ago

Restrict Edits to Inventory Data with Edit Lock

Learn how you can use the edit lock to restrict changes to inventory data for not more than 90 days in the past

Written by Sumayya Fatima
Updated over a week ago

Difference between Edit lock and Financial Lock

Learn which actions are restricted by financial lock and edit lock and how they are applicable when both of them are enabled

Written by Sumayya Fatima
Updated over a week ago

Impact of Locking your Financial Data

Learn if you can edit or backdate invoices, process refunds, collect payments, rebook appointments during the financial lock period.

Written by Urmilla Chandran
Updated over a week ago

Enable the split commissions prompt

Learn how to enable your organization’s Point of Sale (POS) window to display a prompt for splitting commissions between multiple employees

Written by Sagar Garuda
Updated over a week ago

Manage Organization Settings

Know how to configure your organization and center settings to manage your business

Written by Sagar Garuda
Updated over a week ago

Settings to Activate Notifications and Alerts

Know how to enable email/text message notifications and alerts for guests and employees at your organization and center

Written by Sagar Garuda
Updated over a week ago

Organization Settings: Appointment Book

Settings to help you set up the Appointment Book's layout and appearance, setup the appointment info panel, and appointment notifications

Written by Sagar Garuda
Updated over a week ago

Organization Settings: Employee Management

Know the settings available to manage passwords, auto set-up employee codes, manage offs, employee check-ins, and manage tips/commissions

Written by Sagar Garuda
Updated over a week ago

Organization Settings: Point of Sale (POS) Window

Know the settings available to manage the operations your front desk can perform from the POS window

Written by Sagar Garuda
Updated over a week ago

Organization Settings: Zenoti Mobile

Settings that you can use to manage what your employees can perform using Zenoti Mobile

Written by Sagar Garuda
Updated over a week ago

Prevent Unauthorized Appointment Deletions

Use an organization setting to restrict the front desk from deleting appointments that have product consumption or service custom data

Written by Urmilla Chandran
Updated over a week ago

Settings for New Guest Creations and Guest Profiles

Know the organization and center level settings to manage guest profiles

Written by Sagar Garuda
Updated over a week ago

Configure Center Level Settings for the Booking Wizard

Learn how to enable the Booking Wizard, enable editing appointments booked from the Booking Wizard and more

Written by Urmilla Chandran
Updated over a week ago

Configure Parallel Services

Learn how to enable parallel services

Written by Jishnu Ramakrishnan
Updated over a week ago

Configure Employee Password Policies

Enable settings that lay the rules for employee passwords in the interest of user security

Written by Urmilla Chandran
Updated over a week ago

Set up 2FA using an authenticator app

Written by Urmilla Chandran
Updated over a week ago

Authenticate a Machine

Learn everything about machine authentication

Written by Sagar Garuda
Updated over a week ago

Default Security Roles and Permissions in Zenoti

Know the default security roles and the default permissions granted for each role

Written by Sagar Garuda
Updated over a week ago

How to Manage Role-Based Permissions in Zenoti?

Learn how to modify the security roles and security permissions for employees in your organization

Written by Sagar Garuda
Updated over a week ago

Security Role Permissions: Guest Manager Functions

Written by Abhay Anumula
Updated over a week ago

General Settings for Role Permissions

Know the permissions you can use to allow or restrict the display of Zenoti's main menu, Appointment Book, and guest information

Written by Sagar Garuda
Updated over a week ago

Descriptions: Security Permissions

Know what each permission function means and learn how to enable or disable the permission for a role

Written by Sagar Garuda
Updated over a week ago

What permission would apply to an employee assigned to multiple roles?

Written by Sagar Garuda
Updated over a week ago

Give limited control to center managers to manage center hours

Written by Sumayya Fatima
Updated over a week ago

Enable OTP for your Organization

Learn how to set up the One-Time Password (OTP) authorization through email, text messaging, or both to process redemption's

Written by Sumayya Fatima
Updated over a week ago

Enable OTP for your Center

Learn how to set up the One-Time Password (OTP) and default OTP for centers

Written by Sumayya Fatima
Updated over a week ago

Set up cash drawers for Epson TM-T88IV

Written by Abhay Anumula
Updated over a week ago

How to Set up Your Cash Drawer for a Windows PC?

Written by Urmilla Chandran
Updated over a week ago

How to Set Up Cash Drawers for an iPad?

Written by Urmilla Chandran
Updated over a week ago

How to Set up Your Cash Drawer for a Mac?

Written by Urmilla Chandran
Updated over a week ago

Tie Your Cash Registers to Computers or to Logged-In Users

Decide whether you want to tie your cash registers to computers (PCs, terminals, machines) or to the logged-in users

Written by Urmilla Chandran
Updated over a week ago

Add Cash Registers

Maintain separate cash registers to track collections made by each of your front desk staff or if you want to "Mirror an invoice"

Written by Sagar Garuda
Updated over a week ago

Add your Company Logo to Receipts

Learn how you can customize or brand your receipt with your organization’s logo

Written by Urmilla Chandran
Updated over a week ago

Add Your Center’s Logo to Receipts

Learn how to add logos specific to your center if your business operates on a franchise model

Written by Urmilla Chandran
Updated over a week ago

Choose the Default Action after an Invoice is Closed

Specify if Zenoti should 'Close and Print' or 'Close and Email' the invoice after full payment is received and invoice is closed

Written by Urmilla Chandran
Updated over a week ago

Set Up ‘Other Fee’

Learn how you can set up Other Fee for your center to cover operating costs related to services

Written by Urmilla Chandran
Updated over a week ago

Create a Custom Payment

Create custom payments and make them active for your organization

Written by Urmilla Chandran
Updated over a week ago

Add or Modify a Bank Name

Learn how to capture the card issuing bank information for processing offline credit card transactions in Zenoti

Written by Sagar Garuda
Updated over a week ago

Add or Modify a Terminal

Written by Sagar Garuda
Updated over a week ago

Create Relationship Types

Know how you can add new relationship types for sharing of payment details between guests

Written by Sagar Garuda
Updated over a week ago

Enable and Use BIR Receipts

Instructions for enabling the use of Bureau of Internal Revenue (BIR) format for invoicing (for businesses in Philippines)

Written by Sagar Garuda
Updated over a week ago

Create Service Categories and Subcategories

Learn what are service parent categories and sub-categories

Written by Sagar Garuda
Updated over a week ago

Create a Parent Category for Services

Learn to create a service category

Written by Sagar Garuda
Updated over a week ago

Create Service Subcategories

Learn how to create a service sub-category under a parent category

Written by Sagar Garuda
Updated over a week ago

Create a Service

Learn how to configure a service, add-on, couples' service, or service segment

Written by Sagar Garuda
Updated over a week ago

Enter General Details of a Service

Know how to define the general details of a service

Written by Sagar Garuda
Updated over a week ago

Enter the Center level Information of a Service

Enter the sale price and tax details for a service

Written by Sagar Garuda
Updated over a week ago

Create a Service: Select Products

Define the products that are utilized for the service and track consumption automatically

Written by Sagar Garuda
Updated over a week ago

Select Resources for a Service

Define the employees who can perform the service

Written by Sagar Garuda
Updated over a week ago

Select Custom Fields for a Service

Define the list of service custom data fields you want to enable for the service

Written by Sagar Garuda
Updated over a week ago

Configure the Online Catalog for a Service

Select the services you want to offer online

Written by Sagar Garuda
Updated over a week ago

Configure the Online Catalog for an Add-On

Learn how you can configure the online catalog for an add-on and show the services you want to offer, online

Written by Abhay Anumula
Updated over a week ago

Assign Add-ons to an Existing Service

Learn what are add-ons and how you can assign them to services

Written by Sagar Garuda
Updated over a week ago

Set Up Custom Service Time for Services with Segments

Set up custom time for services for individual employees

Written by Sagar Garuda
Updated over a week ago

Create a Service: Select Variants

Create variants that you want to club with the service

Written by Sagar Garuda
Updated over a week ago

Add Related Items to a Service

Map related services and products to the service so that they appear in the webstore

Written by Sagar Garuda
Updated over a week ago

Define Service Segments

Learn how to categorize the various steps involved in a service

Written by Urmilla Chandran
Updated over a week ago

Define the Order of Services in an Appointment

For efficiency and best results, specify the order in which services must be performed - for example, a massage before a facial

Written by Urmilla Chandran
Updated over a week ago

Reduce the Duration of Multiple Services

Learn how to shorten the overall duration of services with similar finish segments using Shrink Service Groups

Written by Urmilla Chandran
Updated over a week ago

Configure Job Card to Show Guest Service and Retail History

Learn how to configure a job card to show guest purchase history - providers can then use this information to upsell services and retail

Written by Urmilla Chandran
Updated over a week ago

Configure Prerequisite Services: Worked Example

Learn how to set up prerequisite services

Written by Urmilla Chandran
Updated over a week ago

What are Demand Price Groups?

Learn how you can set custom prices for services and assign them to services offered by your center

Written by Sagar Garuda
Updated over a week ago

Create Demand Price Groups

Instructions to create various demand price groups and assign them to services

Written by Sagar Garuda
Updated over a week ago

Assign Demand Price Groups

Learn how to assign demand price groups to services offered by your center

Written by Sagar Garuda
Updated over a week ago

Delete a Service

Know how to remove a service

Written by Sagar Garuda
Updated over a week ago

Enable Virtual Appointments

Learn how to configure Zenoti for virtual appointments

Written by Urmilla Chandran
Updated over a week ago

Create or update a Custom List

Learn how to add new list values or edit the existing list values for custom fields

Written by Sagar Garuda
Updated over a week ago

Create Guest Custom Fields

Know how to create custom fields to capture additional guest information

Written by Sagar Garuda
Updated over a week ago

Create Service Custom Fields

Learn to create custom fields for services to store specific information about each service

Written by Sagar Garuda
Updated over a week ago

Edit a Service Custom Field

Learn how to update an existing service custom field

Written by Sagar Garuda
Updated over a week ago

Create Reasons

Learn how to create a list of reasons to use when canceling a membership or appointment, deleting an appointment, or in turnaways

Written by Sagar Garuda
Updated over a week ago

Create Referrals

Learn how to add referral sources and make them available to centers

Written by Sagar Garuda
Updated over a week ago

Enable the 'Other' Gender Option

Organization settings to enable the third gender option

Written by Sumayya Fatima
Updated over a week ago

Simplified Vendor-Product Association

Written by Sumayya Fatima
Updated over a week ago

Why don't I see the Add button to add a new product?

Written by Sumayya Fatima
Updated over a week ago

How to make a product as active?

Written by Sumayya Fatima
Updated over a week ago

Create Product Categories and Subcategories

Learn how to create a product sub-category under a parent category

Written by Sagar Garuda
Updated over a week ago

Create a Parent Category for Products

Learn how to create a product category

Written by Sumayya Fatima
Updated over a week ago

Add or Update a Brand

Written by Sreenivas Prabhath Narem
Updated over a week ago

Add or Update a Product

Learn how to create a product or edit its details in Zenoti

Written by Sumayya Fatima
Updated over a week ago

Bulk Update Product Price and Tax

Written by Sumayya Fatima
Updated over a week ago

Create Product Subcategories

Learn how to create a product sub-category under a parent category

Written by Sumayya Fatima
Updated over a week ago

Enter General Details of a Product

Know the general details you must enter when adding or updating a product

Written by Sagar Garuda
Updated over a week ago

Define Sale Price and Center Tax for a Product

Choose the centers where the product is available, define the price and tax applicable for each center, and define your inventory alerts

Written by Sumayya Fatima
Updated over a week ago

Add Variants to a Product

Know how to assign variants to a product

Written by Sagar Garuda
Updated over a week ago

Catalog Settings for a Product

Know how to configure a product for display on your Webstore v1

Written by Sagar Garuda
Updated over a week ago

Assign Related Products and Services to a Product

Learn how you can cross-sell products and services to guests on your webstore

Written by Sagar Garuda
Updated over a week ago

Delete a Product

Know how to make a product inactive for use

Written by Sagar Garuda
Updated over a week ago

Activate or Deactivate a Product

Learn about activating and deactivating a product in Zenoti

Written by Sumayya Fatima
Updated over a week ago

Enable Aveda integration

Written by Sreenivas Prabhath Narem
Updated over a week ago

Enable Partial Audits

Written by Sreenivas Prabhath Narem
Updated over a week ago

Alert Your Front Desk when Stock Levels are Low

Front desk can view real-time stock levels in the POS and take appropriate action during sale of retail products

Written by Urmilla Chandran
Updated over a week ago

Managing Room Categories and Rooms

Learn how using Room Categories and associating Rooms to these Categories can help you organize and manage your services

Written by Sagar Garuda
Updated over a week ago

Create Rooms

Step-by-step instruction to help you create rooms, assign them to services, and add rules for reservations

Written by Sagar Garuda
Updated over a week ago

Create Rooms: Enter General Room Information

Provide general information about the room when adding a room for your center

Written by Sagar Garuda
Updated over a week ago

Create Rooms: Associate Services to Rooms

Select the services that can be delivered in the Room

Written by Sagar Garuda
Updated over a week ago

Create Rooms: Define Reservation Rules for Rooms

Reserve a room for a specific duration

Written by Sagar Garuda
Updated over a week ago

Configure Rooms for Parallel Services

Learn how to configure rooms for parallel services

Written by Jishnu Ramakrishnan
Updated over a week ago

Assigning Equipment to Services

Learn how you can add or remove a service associated with an equipment

Written by Sagar Garuda
Updated over a week ago

Assigning Equipment to Rooms

Learn how to assign your equipment to rooms at your center

Written by Sagar Garuda
Updated over a week ago

Modifying a Room

Learn to modify the settings of an existing room in Zenoti

Written by Sagar Garuda
Updated over a week ago

Creating Room Categories

Create Room Categories and assign them to the appropriate services and treatments that you offer

Written by Sagar Garuda
Updated over a week ago

Editing Service Equipment Details

Learn how to update your existing service equipment details in Zenoti

Written by Sagar Garuda
Updated over a week ago

Create a Block Out Time Type for a Room

Use Block Out Times Types to indicate why a room is unavailable for bookings; also show the duration for which a room is unavailable

Written by Urmilla Chandran
Updated over a week ago

Zenoti's Messaging and Usage Guidelines

Messaging guidelines for marketing and transactional communication

Written by Sumayya Fatima
Updated over a week ago

Configure Email/Text Notification for Scheduled Package Payment Failures

Written by Sumayya Fatima
Updated over a week ago

Localization: Language Preference for Notifications and Campaigns

Written by Sumayya Fatima
Updated over a week ago

Manage Domains

Written by Sumayya Fatima
Updated over a week ago

Localization: Zenoti Transactional Templates

Written by Sumayya Fatima
Updated over a week ago

Configure Sender Name and Sender Email at Center Level

Written by Sumayya Fatima
Updated over a week ago

Set up email alerts for SSL certificate expiry

Learn how you can set up email notifications to trigger when SSL certificate is about to expire

Written by Jishnu Ramakrishnan
Updated over a week ago

Notifications: Single Opt-in and Double Opt-in

Written by Sumayya Fatima
Updated over a week ago

Double Opt-in: Take consent from guests before sending notifications

This article is about the Double Opt-in option for transactional and marketing notifications.

Written by Sumayya Fatima
Updated over a week ago

FAQ: Single Opt-in and Double Opt-in

Written by Sumayya Fatima
Updated over a week ago

Register Notification Content on DLT (India)

This article is only for businesses operating in India.

Written by Sumayya Fatima
Updated over a week ago

Send no-show details using the No-Show template

Written by Sumayya Fatima
Updated over a week ago

Set Up and Configure Domain Names for your Business Emails

Written by Sumayya Fatima
Updated over a week ago

Include business name in notifications - only for India Businesses

Written by Sumayya Fatima
Updated over a week ago

Step 1: Register your business as an entity with DLT

This article is only for businesses operating in India

Written by Sumayya Fatima
Updated over a week ago

Step 2: Share details with Zenoti

This article is only for businesses operating in India

Written by Sumayya Fatima
Updated over a week ago

DLT Registration: Documents required for KYC

This article is only for businesses operating in India

Written by Sumayya Fatima
Updated over a week ago

DLT Registration FAQ

This article is only for businesses operating in India

Written by Sumayya Fatima
Updated over a week ago

Set Up Email/SMS Templates for your business

Written by Sumayya Fatima
Updated over a week ago

Configure Email or SMS Template Notifications

Know how to edit the email/text (SMS) template notifications for your organization

Written by Sagar Garuda
Updated over a week ago

Localization: Send Transactional Notifications in Different Languages

Written by Sumayya Fatima
Updated over a week ago

Enable Zenoti Alerts

Know how to allow alerts for your organization to receive an SMS or email notification when a specific criterion is not met

Written by Sagar Garuda
Updated over a week ago

Understanding Employee Alerts

Learn about the available alerts you can use to trigger email or SMS notifications

Written by Sagar Garuda
Updated over a week ago

Activate and Define Employee Alerts for your Organization

Learn how you can enable and edit various alert rules for all centers in your organization

Written by Sagar Garuda
Updated over a week ago

Activate and Define Employee Alerts for a Center

Learn how you can override the organization level alert definition for a center

Written by Sagar Garuda
Updated over a week ago

Using HTML Templates in Email Campaigns

Use Zenoti's sample templates for your own email campaigns

Written by Sagar Garuda
Updated over a week ago

Create Tax Groups

Learn how to define tax types, tax components, and assign them to centers

Written by Sagar Garuda
Updated over a week ago

Enter General Details of a Tax Group

Written by Sagar Garuda
Updated over a week ago

Enter Tax Component Details of a Tax Group

Select tax components, define the tax percentage, calculation method, and the order of tax deduction

Written by Sagar Garuda
Updated over a week ago

Associate Tax Groups to Various Items in a Center

Learn how to assign tax types with services, classes, products, packages, memberships, inventory, and gift cards

Written by Sagar Garuda
Updated over a week ago

How to Add Swacch Bharat Cess Component to Service Tax?

Written by Sagar Garuda
Updated over a week ago

How to Add Krishi Kalyan Cess Component to Service Tax?

Written by Sagar Garuda
Updated over a week ago

How to Report a Security Event or Incident

Written by Sagar Garuda
Updated over a week ago

Zenoti and GDPR Compliance

Learn about privacy settings for guests - they can manually opt into receiving marketing communications, print their guest profiles and more

Written by Urmilla Chandran
Updated over a week ago

Zenoti and TCPA Compliance

Written by Urmilla Chandran
Updated over a week ago

Manage Prescriptions

Useful links to help you manage prescriptions at your organization and center

Written by Sagar Garuda
Updated over a week ago

Enable Prescriptions for your Organization

Written by Sagar Garuda
Updated over a week ago

Enable Prescriptions for your Center

Written by Sagar Garuda
Updated over a week ago

Enable Signing of Prescriptions

Know how you can allow doctors or specialists at your center to sign issued prescriptions

Written by Sagar Garuda
Updated over a week ago

Allow Specific Employees to Sign Prescriptions

Know how to give selected doctors and specialists the ability to sign prescriptions

Written by Sagar Garuda
Updated over a week ago

Create Prescription Sets

Learn how to create a prescription

Written by Sagar Garuda
Updated over a week ago

Standard Prescription Email Template

Know how to configure the default format of prescriptions that are emailed or printed from the Appointment Book or Guest Profile

Written by Sagar Garuda
Updated over a week ago

Available Macros to Customize the Standard Prescription Email Template

Learn what are macros and how you can use them to customize the standard prescription notification

Written by Sagar Garuda
Updated over a week ago

Print a Prescription

Know how you can print a prescription from the Appointment Book

Written by Sagar Garuda
Updated over a week ago

Waiving Off Biometric Check-in and Checkout

Written by Sagar Garuda
Updated over a week ago

Biometric Authentication Doesn't Work with Google Chrome

Written by Sagar Garuda
Updated over a week ago

Biometric Device not Recognised by the Machine in Firefox

Written by Sagar Garuda
Updated over a week ago

Set Up Your Center Timings during Ramadan

Learn how to update your center timings during the month of Ramzan

Written by Urmilla Chandran
Updated over a week ago

Set Up Employee Schedules during Ramadan

Learn how to update employee schedules during the period of Ramzan

Written by Urmilla Chandran
Updated over a week ago

Register Closure during Ramadan

Learn how to enable register closure at any time of the current day or on the following day during Ramzan

Written by Urmilla Chandran
Updated over a week ago

Reconcile Your Collections during Ramadan

Learn how to reconcile your calendar day Collections during Ramzan as your typical business day spills across two calendar days

Written by Urmilla Chandran
Updated over a week ago

Resolve Scrolling issue on Apple Devices (Safari)

Written by Sumayya Fatima
Updated over a week ago

How do I purchase email/text credits for my business?

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Written by Sonali Gondane
Updated over a week ago

FAQ: Center has an email credit balance but the employee is unable to email reports. Why?

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Written by Sai Kumar Sunkara
Updated over a week ago

I am Unable to Send Intake Forms to Some Guests

Written by Ramya Devara
Updated over a week ago

How to the Receive Register Closure Report?

Written by Ramya Devara
Updated over a week ago

How to Check the Current Day’s Open Invoices and Close the Register?

Written by Mariam Shareef
Updated over a week ago

How to create and assign a zero tax?

Written by Sumayya Fatima
Updated over a week ago

How to Check the Past Day’s Open Invoices and Close the Register?

Written by Mariam Shareef
Updated over a week ago

Configure reservation rules for rooms at your center

Learn how to reserve a room for a specific duration

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Written by Siddhanta Sahu
Updated over a week ago

Set Up Your Center Hours to Indicate Business Disruptions

Learn how to update your center timings to indicate reduced working hours or temporary closure

Written by Urmilla Chandran
Updated over a week ago

COVID 19: Review Vendors and Shipments

Plan for shipments if you are temporarily closing your center or changing your operating hours

Written by Sagar Garuda
Updated over a week ago

COVID 19: Review Recurring Memberships and Series Packages

Written by Sagar Garuda
Updated over a week ago

COVID 19: Extend Expiry

Learn how to extend the validity of memberships, packages, gift cards, and loyalty points for the duration that you are closing your center

Written by Sagar Garuda
Updated over a week ago

COVID 19: Modify Center Timings or Mark Leaves for the Center

Learn how to ensure your guests do not book appointments (either online or by calling in) during the time your center is closed

Written by Sagar Garuda
Updated over a week ago

Pause Always-On and Scheduled Campaigns

Learn how to temporarily pause or stop Always On and Scheduled Campaigns in the event of business disruptions

Written by Urmilla Chandran
Updated over a week ago

Modify Employee Schedules to Accommodate Business Disruptions

Learn how to mark employees as being on Special Leave in their schedules (shift schedules or employee rosters)

Written by Urmilla Chandran
Updated over a week ago

Turn Off Daily Reports

Learn how to turn off daily reports in the event of business disruptions

Written by Urmilla Chandran
Updated over a week ago

Change the Payment Schedule for a Series Package

Learn how to change the payment schedule if you face business disruptions

Written by Urmilla Chandran
Updated over a week ago

Unable to Login from Chrome

Something went wrong on browser? It could be due to cookies. Resolve Zenoti web login difficulties on Chrome browser.

Written by Sumayya Fatima
Updated over a week ago

Unable to login from Firefox

Something went wrong on browser? It could be due to cookies. Resolve Zenoti web login difficulties on Firefox browser.

Written by Sumayya Fatima
Updated over a week ago

How to Add New Sales Opportunity Types to the Custom List

Learn how to update or modify the opportunity types in the custom list

Written by Sumayya Fatima
Updated over a week ago

Unable to See Menus under Categories > Opportunity

Settings to enable Dispositions, Stages, and Source menus under Categories at the organization level

Written by Urmilla Chandran
Updated over a week ago

Is there an option to bulk delete service categories and sub-categories?

Written by Sagar Garuda
Updated over a week ago

How do I see how much email/text (SMS) balance I have left?

Learn to check the email or text credit balance in your organization or center

Written by Sagar Garuda
Updated over a week ago

How do I check if a mobile number is on DND?

Useful information to track which mobile numbers are on DND

Written by Sagar Garuda
Updated over a week ago

FAQs on Adding Cess Components to Service Tax

Few FAQs answered when adding a cess tax component to a service tax (Swacch Bharat Cess Component or Krishi Kalyan Cess Component)

Written by Sagar Garuda
Updated over a week ago

COVID 19: Manage Existing Appointments

Learn how you can manage existing appointments if you are temporarily closing your center or changing the business hours

Written by Sagar Garuda
Updated over a week ago

How can I edit my center's operating hours or center timings?

Define your center’s regular working hours, different working hours on special days, booking hours for online bookings, and holidays

Written by Urmilla Chandran
Updated over a week ago

What biometric device models does Zenoti support?

Know what biometric devices to purchase to authenticate employees during check-in and check-out

Written by Urmilla Chandran
Updated over a week ago

How to set up Zenoti Biometrics for the first time?

Learn the steps involved to configure Zenoti Biometrics software for check-in and checkout?

Written by Sagar Garuda
Updated over a week ago

How do I install the Zenoti Biometrics application?

Written by Sagar Garuda
Updated over a week ago

What operating systems do you support for biometric installation?

Know the supported operating systems for the biometrics application

Written by Sagar Garuda
Updated over a week ago

How do I download the new Zenoti Biometrics software?

Know how to download the software for biometric check-in

Written by Sagar Garuda
Updated over a week ago

Enable Zenoti Biometrics device usage for your organization

Know the permission and procedure involved to enable biometric device usage

Written by Sagar Garuda
Updated over a week ago

How to authenticate a machine?

Written by Sagar Garuda
Updated over a week ago

Recommended Browser Settings for Machine Authentication

Written by Sagar Garuda
Updated over a week ago

Who can authenticate a machine?

Written by Sagar Garuda
Updated over a week ago

Why am I being asked to re-authenticate every time I log in?

Troubleshooting solutions to address machine authentication problems

Written by Sagar Garuda
Updated over a week ago

When do I use the locations sales tax component?

Written by Sagar Garuda
Updated over a week ago

How do I remove or delete a custom payment?

Learn what to do if you are no longer accepting a certain type of custom payment and you want to remove it from POS

Written by Sagar Garuda
Updated over a week ago

Drop Support for TLS 1.0 and 1.1

Steps you must take to ensure business continuity when Zenoti enforces usage of TLS 1.2

Written by Sagar Garuda
Updated over a week ago

Change in Domain Name from ‘ManageMySpa’ to ‘Zenoti’

Learn when your Zenoti account URL will change, the impacts of this change, and what you can do to minimize the impacts

Written by Urmilla Chandran
Updated over a week ago