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Guest Management
Guest Management
Everything you need to know about managing guests
+1
42 articles in this collection
Written by
Sagar Garuda,
Urmilla Chandran,
Sumayya Fatima
and 1 other
Guest Management
Add a New Guest
Learn how to create a new guest from the Loyalty Module
Written by
Sagar Garuda
Updated over a week ago
Overview of Guest Categories
Get an overview on Guest Categories in Zenoti
Written by
Sagar Garuda
Updated over a week ago
Types of Guest Categories
Learn the different types of guest categories you can segregate your guests into
Written by
Sagar Garuda
Updated over a week ago
Define Guest Categories
Written by
Sagar Garuda
Updated over a week ago
Invalid Guest Accounts
Learn when and why you will see duplicate or invalid guest accounts
Written by
Sagar Garuda
Updated over a week ago
Delete Invalid Guest Accounts
Learn how you can delete invalid or duplicate guest accounts
Written by
Sagar Garuda
Updated over a week ago
Merge Duplicate Guest Accounts Using Auto Search
Learn how you can merge duplicate guest accounts from the loyalty module using auto search
Written by
Sagar Garuda
Updated over a week ago
Merge Duplicate Guest Accounts Using Manual Search
Learn how you can merge duplicate guest accounts from the loyalty module using manual search
Written by
Sagar Garuda
Updated over a week ago
Streamline Guest Management with Employee Tasks
Promote better guest management by configuring settings to allow employees to create and follow up on tasks (in relation to guests)
Written by
Urmilla Chandran
Updated over a week ago
Create and Track Tasks to Manage Guests Better
Learn how to create and manage tasks from My Dashboard or a Guest Profile to enhance the guest management aspect of your business
Written by
Urmilla Chandran
Updated over a week ago
Referral Reward Program
Referral Reward Program in a Nutshell
Written by
Sumayya Fatima
Updated over a week ago
Set up the Referral Reward Program
Learn how you to set up the reward program to award your loyal guests and entice new guests
Written by
Sumayya Fatima
Updated over a week ago
Set up Automated Referral Thank You Notifications
Learn how to thank your loyal guests for referring other guests
Written by
Sumayya Fatima
Updated over a week ago
Appointment Book: How Does the Referral Reward Program Work?
Learn how the referral reward program works on the appointment book.
Written by
Mariam Shareef
Updated over a week ago
Appointment Book: Redeem Referral Code
Learn how front-desk staff can add referral details while booking appointments and how they can redeem referral codes during checkout.
Written by
Mariam Shareef
Updated over a week ago
Guest Referral Effectiveness Report
Written by
Sumayya Fatima
Updated over a week ago
What to do if a referral discount isn't working?
Written by
Sumayya Fatima
Updated over a week ago
How to enable free service revenue for referral marketing?
Written by
Sumayya Fatima
Updated over a week ago
Referral Reward Program: FAQ
Written by
Sumayya Fatima
Updated over a week ago
Guest Feedback
Guest Feedback: Overview
Learn about the steps in setting up and using the feedback experience
Written by
Urmilla Chandran
Updated over a week ago
Guest Feedback v2: The Big Picture
Refer to the info graphics to understand how administrators configure this feedback experience (v2) and how guests provide their reviews
Written by
Urmilla Chandran
Updated over a week ago
Guest Feedback v2: Enter Feedback
Learn how guests can use different channels to leave feedback on their experience
Written by
Urmilla Chandran
Updated over a week ago
Guest Feedback v2: Set Up the Feedback Experience
Learn how to create the feedback experience for your guests
Written by
Urmilla Chandran
Updated over a week ago
Guest Feedback v1: Create a Feedback Form
Learn how to create or customize a feedback form
Written by
Sagar Garuda
Updated over a week ago
Guest Feedback v1: Capture Guest Feedback
Learn about the different ways in which you can capture feedback from the guests
Written by
Sagar Garuda
Updated over a week ago
Guest Feedback v1: Enter Guest Feedback from the Appointment Book
Learn how you can record a guest feedback from the appointment book
Written by
Sagar Garuda
Updated over a week ago
Enter or View Guest Feedback from the Guest Profile
Learn how to record or view guest feedback from the Guest Profile
Written by
Sagar Garuda
Updated over a week ago
Enable Printing of Feedback Form at the Organization Level
Written by
Sagar Garuda
Updated over a week ago
Print a Feedback Form on Receipt
After you create a feedback form, learn how to print the feedback form on every invoice, receipt, or both.
Written by
Sagar Garuda
Updated over a week ago
Can I Capture Net Promoter Score (NPS) using Zenoti?
Written by
Sagar Garuda
Updated over a week ago
Reports
Guest Feedback Summary (v2) Report
Written by
Urmilla Chandran
Updated over a week ago
Guest Feedback Details (v2) Report
Written by
Urmilla Chandran
Updated over a week ago
Guest Average Feedback (v2) by Day Report
Written by
Urmilla Chandran
Updated over a week ago
Report: Guest Retention Summary - by Service
Written by
Sagar Garuda
Updated over a week ago
Report: Guest Retention Summary - by Center
Written by
Sagar Garuda
Updated over a week ago
Report: Guest Retention Summary - by Therapist
Written by
Sagar Garuda
Updated over a week ago
Turnaways Report
Written by
Sagar Garuda
Updated over a week ago
Employee Tasks Report
Learn how to access and use the Employee Tasks report for better guest management
Written by
Urmilla Chandran
Updated over a week ago
FAQ
How do I add a new guest?
Learn how to create a new guest profile
Written by
Urmilla Chandran
Updated over a week ago
How to access a guest's profile?
Written by
Urmilla Chandran
Updated over a week ago
How to reset a guest's password?
Written by
Urmilla Chandran
Updated over a week ago
How many categories a guest can be part of?
Learn how many categories a guest can be part of. Also learn why a guest can be categorized as both recent and non-recent guest
Written by
Sagar Garuda
Updated over a week ago