Employee Management

Employee Handbook

Written by Urmilla Chandran
Updated over a week ago

Access Your Dashboard

Learn how to access the Employee Dashboard from Zenoti

Written by Urmilla Chandran
Updated over a week ago

Sync Zenoti calendar with personal calendars

Written by Sumayya Fatima
Updated over a week ago

Declare Cash Tips

Learn how employees can declare cash tips when they check out - watch the video or go over the article

Written by Urmilla Chandran
Updated over a week ago

Log in using PIN Received in Email

Written by Urmilla Chandran
Updated over a week ago

Set up your phone for 2FA

Written by Urmilla Chandran
Updated over a week ago

Log in using an authenticator app

Written by Urmilla Chandran
Updated over a week ago

Q: I’ve lost my phone. How do I log in with 2FA?

Written by Urmilla Chandran
Updated over a week ago

I am Unable to Log in

Learn how to troubleshoot employee login issues and what you can do when you see the 'Invalid Account or Username or Password' message

Written by Urmilla Chandran
Updated over a week ago

Add a New Employee

Learn how to create a new employee record, employee profile, or a new user profile

Written by Urmilla Chandran
Updated over a week ago

Add General Information for a New Employee

Store important details such as name, contact and login information, working hours, leave details, salary details and more

Written by Urmilla Chandran
Updated over a week ago

Enter Personal Information for a New Employee

Add personal details such as name, email, phone, and employee code for a new employee

Written by Urmilla Chandran
Updated over a week ago

Add Address Details for a New Employee

Enter the address of your employee and indicate if the emplyee is a consultant at your center.

Written by Urmilla Chandran
Updated over a week ago

Enter Login Information for a New Employee

Enter the username and password for a new employe record.

Written by Urmilla Chandran
Updated over a week ago

Add Job Info for a New Employee

Enter job details such as the salary, work task, request therapist bonus, additional commission, start date, and tenure start date

Written by Urmilla Chandran
Updated over a week ago

Set regular availability of an employee

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Written by Sai Kumar Sunkara
Updated over a week ago

Enter preferences for a new employee

Set up employee preferences around receiving SMS, emails, reports, and access to mobile apps

Written by Urmilla Chandran
Updated over a week ago

Configure Additional Details for Providers

Track details about physicians such as their DEA registration number or their state license or certification number and their expiry dates

Written by Urmilla Chandran
Updated over a week ago

Set up Passcode for Employees

Set up passcode for employees so that they can authorize transactions in the POS and also start services for guests in the Queue

Written by Abhay Anumula
Updated over a week ago

Generate PINs for Employees from Employee Profile

Learn how to generate PINs for staff members

Written by Urmilla Chandran
Updated over a week ago

Set up Employee Roles

Depending on the role, employees gain permission to access some areas of the application

Written by Urmilla Chandran
Updated over a week ago

Assign the Therapist Role to an Employee

Why assign the Therapist role to a service provider

Written by Urmilla Chandran
Updated over a week ago

Set up a Catalog for an Employee

Learn how to make providers available for online bookings (Webstore and CMA) and how to upload employee photos

Written by Urmilla Chandran
Updated over a week ago

Create a New Employee Profile by Cloning

Clone an existing user record to quickly create a user profile for a new hire

Written by Urmilla Chandran
Updated over a week ago

Modify an Existing Employee Record

Update or edit an employee profile.

Written by Urmilla Chandran
Updated over a week ago

Create Jobs

Learn how jobs form a basis for defining what employees can do and what they cannot do

Written by Urmilla Chandran
Updated over a week ago

Define Jobs and Roles for Employees

What is the difference between Jobs and Roles

Written by Urmilla Chandran
Updated over a week ago

Print a Therapist's Registration Number on the Receipt

Print a service provider's Registration Number on the recepit if you have to comply with regulations.

Written by Urmilla Chandran
Updated over a week ago

Create Jobs for a Center

Learn how center level managers can create jobs independently for the center

Written by Urmilla Chandran
Updated over a week ago

Set Targets for a Job

Set targets or goals for employees so that you can measure their performance against the same

Written by Urmilla Chandran
Updated over a week ago

Set Role Based Access to Employee Details

Restrict or grant access to various aspects of employee data based on roles

Written by Urmilla Chandran
Updated over a week ago

Specify Services an Employee Can Perform - Advanced Concepts

You can specify services an employee can perform at various levels - the Job, Employee, and the Services levels

Written by Urmilla Chandran
Updated over a week ago

Specify Services an Employee Can Perform from the Employee Level

For an employee, define additional services and add-ons she can perform (service assignments); also deductions, price scaling, service time

Written by Urmilla Chandran
Updated over a week ago

Enable employee Work Tasks

Pay different hourly rates for different work tasks

Written by Urmilla Chandran
Updated over a week ago

Set up employee work tasks

Learn how to set up Work Tasks so that employees can check in and checkout against these tasks

Written by Urmilla Chandran
Updated over a week ago

Q: I am a manager and my business has enabled work tasks but I can’t create work tasks for my staff.

Written by Urmilla Chandran
Updated over a week ago

Lock Employee Profile after Failed Login Attempts

Secure employee profiles by locking them after a preset number of failed login attempts; users with permissions can unlock such profiles

Written by Mariam Shareef
Updated over a week ago

Configure alerts for missed employee check outs

Ensure better reporting on number of working hours by configuring alerts for missed employee check outs (organization and center level)

Written by Urmilla Chandran
Updated over a week ago

Edit an Employee's Check-In and Checkout Time

Learn how to update an employee's clock-in and clock-out time from the Employee module

Written by Urmilla Chandran
Updated over a week ago

Add a New Leave Type

Zenoti ships with a few default Leave Types - you can add new ones.

Written by Urmilla Chandran
Updated over a week ago

Use the Zenoti Biometrics Application for Check In and Check Out - An Overview

Closely track employee attendance using Zenoti Biometrics.

Written by Urmilla Chandran
Updated over a week ago

Enable the Biometric Device for Your Organization

Turn on Organization level settings to enable use of the new biometric device for check-in and checkout of employees.

Written by Urmilla Chandran
Updated over a week ago

Enable Biometric Devices for Each Center

Enable Center level settings to allow use of biometric devices for employee check-in and checkout.

Written by Urmilla Chandran
Updated over a week ago

Uninstall the Browser Based Biometric Software to Install the Latest Biometrics Application

Learn how to install the latest biometric device for employee check-in and checkout.

Written by Urmilla Chandran
Updated over a week ago

Install the Zenoti Biometrics Application

Steps to help you install the Zenoti Biometrics Application.

Written by Urmilla Chandran
Updated over a week ago

Register the Fingerprint for the First Time in the Zenoti Biometrics App

Learn how to record an employee's fingerprint for the first time in the Zenoti Biometrics App.

Written by Urmilla Chandran
Updated over a week ago

Configure the Zenoti Biometrics Application

After installing Zenoti biometrics, you need to configure the application so that you can check-in and checkout employees.

Written by Urmilla Chandran
Updated over a week ago

Check-In and Checkout an Employee using the Zenoti Biometrics App

After enrolling or registering your employees' fingerprints, you can start using the biometrics app to record employee attendance.

Written by Urmilla Chandran
Updated over a week ago

Set up an Employee Schedule: Overview

Only scheduled employees appear on the Appointment Book, Mobile POS, and the Webstore so that bookings can be made under their name.

Written by Urmilla Chandran
Updated over a week ago

Set Up Employee Schedules - Best Practices and Tips

What to do and what to avoid while setting up employee schedules.

Written by Urmilla Chandran
Updated over a week ago

Set Up an Employee Schedule

Learn how to set up employee schedules (also referred to as a shift schedule or employee roster)

Written by Urmilla Chandran
Updated over a week ago

Mark Employee Leaves

Learn how to use the employee schedule to mark their leaves

Written by Urmilla Chandran
Updated over a week ago

Assign a Room to a Therapist from the Employee Schedule

If you assign a room to a therapist, during appointment booking, Zenoti automatically displays the room assigned to a therapist.

Written by Urmilla Chandran
Updated over a week ago

Print an Employee's Schedule

Learn how you can print a provider's schedule that shows details such as availability at work, weekly off, and more

Written by Urmilla Chandran
Updated over a week ago

Depute or Loan Employees to Other Centers or Locations

Learn how to loan employees to other locations.

Written by Urmilla Chandran
Updated over a week ago

Create Attendance Rules for your Center

Create rules for a working day and penalties for a late check-in and early checkout.

Written by Urmilla Chandran
Updated over a week ago

Create a Block Out Time Type

Use Block Out Time Types to show busy time for providers

Written by Urmilla Chandran
Updated over a week ago

Restrict Users who can Create Prescription Sets

Give permissions to a few users to create prescription sets.

Written by Urmilla Chandran
Updated over a week ago

Define Performance Metrics for Employees

Evaluate or measure your employees' performance based on targets or goals.

Written by Urmilla Chandran
Updated over a week ago

Use Educator Ratings - Overview

Educator or Mentor ratings are a way of reviewing therapists' performance internally

Written by Urmilla Chandran
Updated over a week ago

Enable Educator Ratings for Your Center

Define Educator association, Educator rating, Rating scale, and label for Educator such as Mentor

Written by Urmilla Chandran
Updated over a week ago

Mark Employees as Educators

Designate some employees as Educators or Mentors so that they can provide ratings to providers at your center or across centers

Written by Urmilla Chandran
Updated over a week ago

Enter Educator Ratings

Employees marked as Educators can provide Educator Ratings for other service providers from the Appointment Book.

Written by Urmilla Chandran
Updated over a week ago

Lock Employee Payroll Data after a Pay Period

Written by Urmilla Chandran
Updated over a week ago

Scenarios: Lock Payroll Data after a Pay Period

Learn how the employee lock works when employees are on loan to other centers and also how employee lock works with financial lock

Written by Urmilla Chandran
Updated over a week ago

Set up payroll plans for your organization

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Written by Sai Kumar Sunkara
Updated over a week ago

Employee Commissions - An Overview

Points to consider before you configure commissions or payouts for employees

Written by Urmilla Chandran
Updated over a week ago

Employee Commissions - Levels of Configuration and Impacts

Pointers about what happens when you configure commissions at different levels such as the item level, employee level, and job level.

Written by Urmilla Chandran
Updated over a week ago

Employee Commissions - Before You Begin

Points to note before you start configuring commissions in Zenoti.

Written by Urmilla Chandran
Updated over a week ago

Configure Organization Level Settings for Employee Commissions

Learn about Org level settings such as commission slabs, deductions (guest, labor, shop costs), roll back commissions on refunds, and more

Written by Urmilla Chandran
Updated over a week ago

Configure Center Level Settings to Award Commissions for Redo Appointments

Written by Urmilla Chandran
Updated over a week ago

Flexibility to Generate Payroll Independently for each Center

Learn how you can control running the payroll for your center by including or excluding employees on loan or on deputation.

Written by Urmilla Chandran
Updated over a week ago

Revenue Slabs based Commissions at Employee and Job Levels - An Overview

Learn the items for which you can define revenue slabs based commissions.

Written by Urmilla Chandran
Updated over a week ago

Configure Revenue Slabs Based Commissions at the Employee Level

Learn how to configure commissions based on revenue slabs at the employee level.

Written by Urmilla Chandran
Updated over a week ago

Configure Revenue Slabs Based Commissions at the Job Level

Learn how to configure commissions based on revenue slabs at the job level.

Written by Urmilla Chandran
Updated over a week ago

What are Free Services in Zenoti?

Learn the meaning of free service revenue (FSR) and free service commissions in Zenoti

Written by Urmilla Chandran
Updated over a week ago

Configure Free Service Commissions

Configure settings to calculate free service commissions

Written by Urmilla Chandran
Updated over a week ago

Set Up Item Level Commissions

Written by Urmilla Chandran
Updated over a week ago

Configure Service Commissions at the Service (Item) Level

Learn how to configure commissions such that employees earn commissions for services they perform.

Written by Urmilla Chandran
Updated over a week ago

Configure Service Commissions based on Settings Configured at the Employee or Job Profiles

Learn how to configure service commissions such that settings at the employee or job profile level take effect.

Written by Urmilla Chandran
Updated over a week ago

Configure Service Commissions based on a Flat Amount

Learn how to configure settings such that all employees earn a flat amount as commission when they perform a service.

Written by Urmilla Chandran
Updated over a week ago

Configure Service Commissions based on a Percentage of Revenue

Learn how to award service commissions based on a percentage of revenue earned by the service provider.

Written by Urmilla Chandran
Updated over a week ago

Configure Service Commissions at Individual Employee Level - An Overview

Learn how you can award service commissions at the employee level.

Written by Urmilla Chandran
Updated over a week ago

Configure Service Commissions at Individual Employee Level - Flat or Percentage Commissions

Define service commissions at employee level as a flat amount or a percentage of the service price.

Written by Urmilla Chandran
Updated over a week ago

Configure Service Commissions at the Job Level

Impacts of configuring commissions at the job level.

Written by Urmilla Chandran
Updated over a week ago

Configure Service Commissions at the Job Level - Flat Amount or Percentage of Service Price

How to configure service commissions at the job level as a flat amount or as a percentage?

Written by Urmilla Chandran
Updated over a week ago

Configure Service Commissions at the Job Level - Revenue Slabs

How to configure service commissions at the job level using revenue slabs?

Written by Urmilla Chandran
Updated over a week ago

Configure Membership Commissions at Individual Employee Level - An Overview

Possible ways in which you can define membership commissions at the employee level.

Written by Urmilla Chandran
Updated over a week ago

Configure Membership Commissions at Individual Employee Level - Flat Amount or Percentage of Membership Price

Learn how to set up membership commissions at the employee level based on a flat amount or as a percentage of membership price.

Written by Urmilla Chandran
Updated over a week ago

Configure Membership Commissions at Individual Employee Level - Revenue Slabs

Award commissions for selling memberships based on revenue slabs from the employee level

Written by Urmilla Chandran
Updated over a week ago

Configure Membership Commissions at the Job Level - An Overview

Written by Urmilla Chandran
Updated over a week ago

Configure Membership Commissions at the Job Level - Flat Amount or Percentage of Membership Price

Written by Urmilla Chandran
Updated over a week ago

Configure Membership Commissions at the Job Level - Revenue Slabs

Written by Urmilla Chandran
Updated over a week ago

Configure Commissions for Series Packages based on a Flat Amount or a Percentage

Configure settings to award a flat amount or a percentage of sales price as commission when employees sell non-scheduled series packages

Written by Urmilla Chandran
Updated over a week ago

Configure Package Commissions at Individual Employee Level

Learn how to set up package commissions at the employee level based on a flat amount or as a percentage of package price

Written by Urmilla Chandran
Updated over a week ago

Configure Package Commissions at the Job Level

Learn how to set up package commissions at the job level based on a flat amount or as a percentage of package price

Written by Urmilla Chandran
Updated over a week ago

Product Commissions - An Overview

Award commission to employees when they sell retail products to guests

Written by Urmilla Chandran
Updated over a week ago

Configure Product Commissions at the Product (Item) Level

Written by Urmilla Chandran
Updated over a week ago

Configure Product Commissions based on Settings Configured at the Employee or Job Profile Level (Revenue Slabs)

Define commissions employees should earn when they sell products.

Written by Urmilla Chandran
Updated over a week ago

Configure Product Commissions based on a Flat Amount

Award product comissions based on a flat amount.

Written by Urmilla Chandran
Updated over a week ago

Configure Product Commissions based on a Percentage of Sales Price

Written by Urmilla Chandran
Updated over a week ago

Configure Product Commissions at the Individual Employee Level

Written by Urmilla Chandran
Updated over a week ago

Configure Product Commissions at the Individual Employee Level - Flat or Percentage Commissions

Written by Urmilla Chandran
Updated over a week ago

Configure Product Commissions at the Individual Employee Level - Revenue Slabs based Commissions

Written by Urmilla Chandran
Updated over a week ago

Configure Request Therapist Bonus

When guests ask specifically for a therapist, you can reward the therapist with a Request Therapist bonus.

Written by Urmilla Chandran
Updated over a week ago

Configure Employee Commissions at the Employee Level

Use employee level configurations to award extra commissions and deductions (on commissions) for specific employees

Written by Urmilla Chandran
Updated over a week ago

Configure Employee Overtime

Written by Urmilla Chandran
Updated over a week ago

Configure Commissions for No-Show and Canceled Invoices - An Overview

Configure Org and Center level settings so that you can award commissions on No-Show and Canceled invoices.

Written by Urmilla Chandran
Updated over a week ago

Configure Organizational Settings to Award Commissions on Canceled and No-Show Invoices

Steps to configure Appointment Book and Services sections of Org level settings.

Written by Urmilla Chandran
Updated over a week ago

Configure Center Settings to Award Commissions on Canceled and No-Show Invoices

Steps to configure Center settings in the Employee section.

Written by Urmilla Chandran
Updated over a week ago

Configure Commissions for No-Show and Canceled Invoices at the Employee Level

Control the final amount that employees earn as commission for no-show and canceled invoices.

Written by Urmilla Chandran
Updated over a week ago

Create Discount Offers for Canceled and No-Show Invoices

The front desk can apply these discount offers only from the POS.

Written by Urmilla Chandran
Updated over a week ago

Set Up Commission Deductions - An Overview

Deduct commissions that employees earn after commissions are calculated.

Written by Urmilla Chandran
Updated over a week ago

Set Up Commission Deductions for Services

Deduct a certain amount from the commission a therapist earns on performing a service after commission has been calculated.

Written by Urmilla Chandran
Updated over a week ago

Set Up Commission Deductions for Invoices and Total Commissions

Deduct part of the commission a therapist earns per invoice or from the total commission, after commissions have been calculated.

Written by Urmilla Chandran
Updated over a week ago

Configuring Center Based Commissions

Reward all your employees when you open a new center or when your center achieves a revenue target

Written by Urmilla Chandran
Updated over a week ago

Set up payroll based on payout model and 7i Overtime calculation

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Written by Sai Kumar Sunkara
Updated over a week ago

Customize Payroll Settings

Set up pay periods based on your requirement.

Written by Urmilla Chandran
Updated over a week ago

Configure Tenure Based Commissions

Reward employees for the number of years for which they have worked with you

Written by Urmilla Chandran
Updated over a week ago

Understand Overtime Pay Exemption for Commissioned Employees

Learn the meaning of overtime pay (OT) and commission pay

Written by Urmilla Chandran
Updated over a week ago

Set Up Payout based on Employee Overtime Exempt Calculation

How is employee overtime exempt calculated?

Written by Urmilla Chandran
Updated over a week ago

Set Up Overtime Pay for Nonexempt Commission Employees

How is overtime pay for non-exempt commission employees calculated?

Written by Urmilla Chandran
Updated over a week ago

Service Commission Incentive for Retail Sale

Written by Urmilla Chandran
Updated over a week ago

Payroll allocation for providers who work in multiple locations

Written by Urmilla Chandran
Updated over a week ago

The Employee Dashboard: Overview

Written by Urmilla Chandran
Updated over a week ago

Employee Payroll Summary Report

Written by Urmilla Chandran
Updated over a week ago

Employee Payroll Details Report

Written by Urmilla Chandran
Updated over a week ago

Employee Commissions Report

Written by Urmilla Chandran
Updated over a week ago

Employee Hourly Pay/Service Commission Report

Written by Urmilla Chandran
Updated over a week ago

Employee Tips Summary Report

Written by Urmilla Chandran
Updated over a week ago

Employee Split Tips Report

Written by Urmilla Chandran
Updated over a week ago

Employee Sales No Show/Canceled Report

This report captures details about guests who either did not come in for their appointments or canceled their appointments.

Written by Urmilla Chandran
Updated over a week ago

Therapist Earnings Daily Report

Learn about the Therapist Earnings Daily Report - for the day and for the month

Written by Urmilla Chandran
Updated over a week ago

Employee Performance Metrics Report

Written by Urmilla Chandran
Updated over a week ago

Employee Sales Metrics Report

Written by Urmilla Chandran
Updated over a week ago

Mentor Sales Metrics Report

Tracks details of service and retail sales for which employee acted as a mentor/educator

Written by Urmilla Chandran
Updated over a week ago

Employee Sales by Item Type Report

Learn about the sales made by employees based on item type such as services, products, memberships, packages, gift cards, and prepaid cards

Written by Urmilla Chandran
Updated over a week ago

Employee Attendance Summary Report

Written by Urmilla Chandran
Updated over a week ago

Employee Attendance Details Report

Written by Urmilla Chandran
Updated over a week ago

Employee Staffing Report

Written by Urmilla Chandran
Updated over a week ago

Tips Adjustment Report

View details such as the invoice numbers for which tips were adjusted, when, by whom, and the tip amount before and after the adjustment.

Written by Urmilla Chandran
Updated over a week ago

Employee Attrition Report

Written by Urmilla Chandran
Updated over a week ago

Employee Leaves Report

Written by Urmilla Chandran
Updated over a week ago

Employee Overtime Summary Report

Written by Urmilla Chandran
Updated over a week ago

Employee Block Out Time Details Report

Written by Urmilla Chandran
Updated over a week ago

Employee Booking Productivity Report

Written by Urmilla Chandran
Updated over a week ago

Support Staff Gratuity Summary Report

View the SSG Summary report to track service charges collected against providers

Written by Urmilla Chandran
Updated over a week ago

Split Support Staff Gratuity Report

Use the split SSG report to track the mode of payment guests use to pay for service charges at the invoice level

Written by Urmilla Chandran
Updated over a week ago

Employee Utilization (Operational) Report

Written by Urmilla Chandran
Updated over a week ago

Troubleshoot Log In Issues as an Owner or Administrator

Tips on what you can do when employees report log in issues

Written by Urmilla Chandran
Updated over a week ago

Why are users unable to log into different organizations or different brands of my business?

Written by Urmilla Chandran
Updated over a week ago

Service revenue in the Employee Payroll Summary, Register Summary, and Service Revenue reports do not match

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Written by Sai Kumar Sunkara
Updated over a week ago

I can’t see the password field in the employee profile. How do I update the password?

Learn how you can update or reset the password for an employee

Written by Urmilla Chandran
Updated over a week ago

Force Employees to Change Password

Learn how your business ensure the safety and security of employee accounts,

Written by Urmilla Chandran
Updated over a week ago

How to change the username for an employee?

Learn how to edit or update the username of an employee.

Written by Urmilla Chandran
Updated over a week ago

How to show nicknames for providers in client-facing touchpoints?

How to change therapist nicknames, short names, or initials

Written by Urmilla Chandran
Updated over a week ago

My login credentials work at one center but not at the other center. Why?

Learn how you can have different Roles across Centers but use the same login credentials across all centers.

Written by Urmilla Chandran
Updated over a week ago

Why you should deactivate an employee instead of deleting an employee record

When an employee resigns, learn why you should preferably terminate employment rather than delete the employee record

Written by Urmilla Chandran
Updated over a week ago

How to deactivate an employee?

Learn how to terminate employees so that they can no longer access Zenoti Web and Zenoti Mobile

Written by Urmilla Chandran
Updated over a week ago

How to unlock an employee profile?

What to do when an employee account is locked?

Written by Urmilla Chandran
Updated over a week ago

How to make an employee profile active?

Learn how to activate an employee record so that you can see the employee on the employee schedule and in the Appointment Book

Written by Urmilla Chandran
Updated over a week ago

Where can I view a log of changes to employee profiles?

Learn where you can access an audit log for updates made to employee records

Written by Urmilla Chandran
Updated over a week ago

If I rehire an employee, can I reuse the old employee record?

What stops you from reusing an old employee record while rehiring an old employee?

Written by Urmilla Chandran
Updated over a week ago

Where can I modify the schedules of employees?

Learn where you can change your employees' schedules

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Written by Siddhanta Sahu
Updated over a week ago

How to turn off second shift for employee schedule?

Learn how to hide Shift 2 in employee schedule

Written by Urmilla Chandran
Updated over a week ago

An employee of mine is not appearing on the Employee Schedule. What am I missing?

Why do some employees appear on the schedule and others don't?

Written by Urmilla Chandran
Updated over a week ago

Change the hourly rate of an employee

Learn how to modify an employee's hourly rate

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Written by Siddhanta Sahu
Updated over a week ago

Allow or prevent guests to book over a block-out time

Learn how to enable or disable the ability for guests to book service appointments over a block-out time

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Written by Siddhanta Sahu
Updated over a week ago

How to create a monthly schedule for my employees?

Step-by-step guide to set up an employee schedule

Written by Urmilla Chandran
Updated over a week ago

How do I enable or disable appointment reminders for a specific employee?

Learn how to turn ON or turn OFF appointment reminders for a certain provider

Written by Urmilla Chandran
Updated over a week ago

I cannot find a therapist on the appointment book. What should I do?

Find out why therapists go missing on your appointment book.

Written by Urmilla Chandran
Updated over a week ago

Add or modify recovery time for a service

Learn how to configure or change the recovery time for a service

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Written by Siddhanta Sahu
Updated over a week ago

How do I send Appointment Confirmation Email to a Therapist?

Learn how you can CC a therapist on Appointment Confirmation emails.

Written by Urmilla Chandran
Updated over a week ago

Biometric Device Not Recognised by the Machine in Firefox

Written by Urmilla Chandran
Updated over a week ago

I want to add some new Block Out Time Types. How can I configure these?

Learn how to create new Block Out Time Type such as Unwell or Sick

Written by Urmilla Chandran
Updated over a week ago

How to upload an employee’s picture on the Employee App?

How to have a therapist's photo appear at the time of booking online?

Written by Urmilla Chandran
Updated over a week ago

How to Specify Services an Employee Can Perform? FAQ

FAQ on adding services to employees.

Written by Urmilla Chandran
Updated over a week ago

Error on the employee-services screen

Alert: The list of services you are seeing is incomplete as the list exceeds an internal limit

Written by Urmilla Chandran
Updated over a week ago

Confirmation emails to guests about their appointments are not going out. Why?

Guests not getting their appointment confirmation emails?

Written by Urmilla Chandran
Updated over a week ago

Why are all my service providers not showing up while booking?

Learn why all your therapists are not showing up while booking an appointment.

Written by Urmilla Chandran
Updated over a week ago

What is price scaling?

When to use price scaling? From where to set up price scaling?

Written by Urmilla Chandran
Updated over a week ago

I want to charge a higher amount when my senior staff perform a service. How do I do this?

Price scaling - percentage or absolute amount?

Written by Urmilla Chandran
Updated over a week ago

How do I change percentage value of price scaling to absolute amount?

Change price scaling to absolute amount without any loss to employee earnings.

Written by Urmilla Chandran
Updated over a week ago

Why are the figures in my Therapist Earnings report and Employee Commissions report not matching?

Therapist Earnings report, Employee Commissions report

Written by Urmilla Chandran
Updated over a week ago

I can’t see an option to generate payroll for the current period, what should I do?

Can't see an option to generate payroll? Can't see your latest payroll cycle?

Written by Urmilla Chandran
Updated over a week ago

Gift card commissions are not working

Written by Urmilla Chandran
Updated over a week ago

How is Employee Utilization Calculated?

What is employee utilization percentage? What is Utilization %?

Written by Urmilla Chandran
Updated over a week ago

Is Recovery Time a Part of Employee Utilization%?

Does employee utilization% include service recovery time?

Written by Urmilla Chandran
Updated over a week ago

Is there a report that shows an itemized view of payroll?

Which report do I pull to view a list of each type of commission and gratuity that employees earn?

Written by Urmilla Chandran
Updated over a week ago

What is the Difference between Service Hours and Utilized Hours?

Learn about the how Zenoti calculates Service Hours and Utilized Hours.

Written by Urmilla Chandran
Updated over a week ago

What is the difference between Total Hours and Actual Hours in the Payroll report?

Total hours vs Actual hours - what do these terms mean?

Written by Urmilla Chandran
Updated over a week ago

What is the difference between Employee Maximum Hours and Hourly Rate?

Employee Maximum Hours vs Hourly Rate - what are these?

Written by Urmilla Chandran
Updated over a week ago

We are changing from paying our staff on a monthly basis to a weekly basis. How do I ensure that Zenoti captures payroll accurately?

Changing the frequency of your payroll? Learn how to make a smooth transition.

Written by Urmilla Chandran
Updated over a week ago

Zenoti is not calculating payroll accurately. What should I do?

Payroll problems? Not seeing the expected figures in payroll? Here's how to troubleshoot.

Written by Urmilla Chandran
Updated over a week ago

How does Zenoti handle redistribution of tips/gratuity when the corresponding services are refunded?

Learn what happens to employee earnings through tips and gratuity in case refunds are processed for the services delivered

Written by Urmilla Chandran
Updated over a week ago

Verify the report on yearly therapists' earnings

Learn how to generate the report on therapists' earnings during a year

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Written by Siddhanta Sahu
Updated over a week ago

How to Use the Employee Productivity App to enter Guest Custom Data?

Follow these steps to enter Guest Custom Data using the Employee App.

Written by Urmilla Chandran
Updated over a week ago

How do I identify my top staff performers?

Who are your best employees?

Written by Urmilla Chandran
Updated over a week ago