Memberships - Front-Desk Operations

Calculate next payment date after membership unfreeze

Written by Vinay Antony Payyapilly
Updated over a week ago

View Membership details

Learn how you can find and view details of a guest's membership

Written by Vinay Antony Payyapilly
Updated over a week ago

View Membership Status in Guest Profile

Learn how to filter and view different membership statuses in the Guest Profile

Written by Vinay Antony Payyapilly
Updated over a week ago

Selling a Recurring Membership – Charged from the Same day

Learn how to sign up a guest for a recurring membership and collect the first payment.

Written by Sagar Garuda
Updated over a week ago

Redeem Transferred Service Credits

Learn how the transferred membership service credits can be applied or redeemed from POS

Written by Sagar Garuda
Updated over a week ago

Selling a Non-recurring Membership

Learn how to sign up a customer for a membership plan that requires one-time payment (paid in full memberships)

Written by Sagar Garuda
Updated over a week ago

Selling a Membership with Setup Fee

Learn how to sign up a guest for a membership with a setup fee

Written by Sagar Garuda
Updated over a week ago

Upgrade/Downgrade Memberships

Learn how to upgrade or downgrade a customer's membership

Written by Vinay Antony Payyapilly
Updated over a week ago

Redeem Membership Benefits using the Auto Charge Membership

Learn how you can use ‘Auto Charge Membership’ to redeem membership benefits and close the invoice for a guest

Written by Vinay Antony Payyapilly
Updated over a week ago

Selling a Recurring Membership – First Payment Scheduled for a Future Date

Learn how to sign up a guest for a recurring membership by scheduling the first charges from a future date.

Written by Sagar Garuda
Updated over a week ago

Cancel a Recurring Membership

Learn the steps to cancel a guest's recurring membership.

Written by Vinay Antony Payyapilly
Updated over a week ago

Cancel an Unbilled Membership

Learn how to cancel a membership for which the first payment has not been collected

Written by Vinay Antony Payyapilly
Updated over a week ago

Cancel an Inactive membership

Learn how to cancel a membership with the Inactive status or before the first collection

Written by Vinay Antony Payyapilly
Updated over a week ago

Reinstate a Canceled Recurring Membership

Learn how to reinstate a canceled recurring membership for a guest

Written by Vinay Antony Payyapilly
Updated over a week ago

Freeze a Guest's Memberships

Learn how to freeze a guest's memberships. You can collect a one-time or a reduced charge in the freeze period.

Written by Sagar Garuda
Updated over a week ago

Unfreeze a Membership

Learn how to manually unfreeze a membership

Written by Sagar Garuda
Updated over a week ago

Convert Freeze Fee into Store Credits when a Guest Unfreezes Membership

Learn how to convert the freeze fee into prepaid card amount as an incentive when guests unfreeze their membership

Written by Vinay Antony Payyapilly
Updated over a week ago

Add More Members to a Membership

Learn how to additional members such as family members to the membership signed up by a guest

Written by Sagar Garuda
Updated over a week ago

Collect Future Recurrence Fee

Written by Vinay Antony Payyapilly
Updated over a week ago

Waive a Membership Charge

Learn how to waive (skip) one or more memberships charges scheduled for future

Written by Vinay Antony Payyapilly
Updated over a week ago

Waive First Collection for a Membership

Learn how to waive a collection for a membership

Written by Vinay Antony Payyapilly
Updated over a week ago

Changing a Guest’s Membership Expiry Date

Learn how to change the expiry date of a membership

Written by Sagar Garuda
Updated over a week ago

Change the Membership Payment Dates

Learn how to change the date for the just the next or all the future membership payments.

Written by Sagar Garuda
Updated over a week ago

Collecting the Payment of a Suspended Membership

Learn how to charge the payment dues of a suspended membership

Written by Sagar Garuda
Updated over a week ago

Charging One or More Suspended Memberships Simultaneously

Learn how to collect charges for one or more suspended memberships simultaneously from the Suspended Memberships report

Written by Sagar Garuda
Updated over a week ago

Skip (Waive) a Pending Fee on a Suspended Membership

Learn how to waive a pending fee on a suspended membership. Also, how you can active the membership after skipping the payment.

Written by Sagar Garuda
Updated over a week ago

Cancel a Payment Waiver

Learn how to cancel or undo a payment waiver

Written by Vinay Antony Payyapilly
Updated over a week ago

Increase Membership Credit Value

Learn how to award extra credits or increase the credit value (balance) of a membership.

Written by Sagar Garuda
Updated over a week ago

Reprinting Membership Forms

Learn how to print the membership forms anytime after signing up a guest for a membership.

Written by Sagar Garuda
Updated over a week ago

Replace the Stored Credit Card for Payments

Learn how to replace the card on file on the guest's profile. This card is used for any guest payment, including memberships.

Written by Sagar Garuda
Updated over a week ago

Resend Terms and Conditions Email

Learn how to view or resend the T&C of a membership

Written by Vinay Antony Payyapilly
Updated over a week ago

Bulk Charge Suspended Memberships

Learn how to process suspended memberships as a batch

Written by Vinay Antony Payyapilly
Updated over a week ago

Reduce membership cancellations

Written by Sreenivas Prabhath Narem
Updated over a week ago

Transfer Service Credits to a Guest

Learn how you can transfer the existing service credits of a guest to another guest

Written by Sagar Garuda
Updated over a week ago

View Details of the Transferred Service Credits

Learn how to view details of the transferred service credits including the recipient,transferor, and redemption details

Written by Sagar Garuda
Updated over a week ago

Extend Service Credit Validity

Learn how to extend the validity of service credits that have expired.

Written by Vinay Antony Payyapilly
Updated over a week ago

Undo Service Credit Transfer

Written by Vinay Antony Payyapilly
Updated over a week ago

Apply Service Credits

Learn about how to use service credits and apply future credits to an appointment

Written by Vinay Antony Payyapilly
Updated over a week ago

Apply Service Credits using the Hybrid Model

Written by Vinay Antony Payyapilly
Updated over a week ago

Apply Service Credits to an Older Appointment

Learn how to apply service credits to an appointment that happened earlier

Written by Vinay Antony Payyapilly
Updated over a week ago

Apply Product Discount for the Guest

Learn about how to apply product benefits for your guest’s membership

Written by Vinay Antony Payyapilly
Updated over a week ago

Sell and Apply Benefits for Membership in One Invoice

Learn how you can sell and apply membership benefits in one invoice for a guest

Written by Vinay Antony Payyapilly
Updated over a week ago

Change or Remove the Service Credits from an Invoice

Learn how to remove or partially apply service credits and how to give campaign discounts on top of service credits to the eligible guests

Written by Vinay Antony Payyapilly
Updated over a week ago

Pay Recurring Membership Dues using a Gift Card

Learn how to set the guest’s gift card as the payment method to collect recurring membership dues

Written by Vinay Antony Payyapilly
Updated over a week ago

Pay Recurring Membership Fees using a Prepaid Card

Learn how to set the guest’s prepaid card as the payment method to collect recurring membership dues

Written by Vinay Antony Payyapilly
Updated over a week ago

Configure Default Payment Type for a Membership

Learn how to set a default payment type to collect membership fees for a guest

Written by Vinay Antony Payyapilly
Updated over a week ago

Apply Service Credits Manually to an Invoice

Select a membership and apply the service credits offered by the membership manually to an invoice

Written by Vinay Antony Payyapilly
Updated over a week ago

Apply Service Credits to a Previous Appointment

A guest can use service credits from a recently purchased membership on invoice from a previous appointment

Written by Vinay Antony Payyapilly
Updated over a week ago

Refund a Membership Using One or More Payment Types

Learn how to refund a membership draft including the full membership fee, setup fee, with cash, credit card, check, or custom payments

Written by Sagar Garuda
Updated over a week ago

Refund a Membership with a Prepaid Card

Learn how to refund a membership fee with prepaid cards, instead of regular payment types such as cash, credit card, or check.

Written by Sagar Garuda
Updated over a week ago

FAQ: Why does the membership balance shown in the communications (invoice receipt, email, and text message) not match the balance shown on the Membership Activity page?

Written by Vinay Antony Payyapilly
Updated over a week ago

Why am I not able to see a membership in POS?

Written by Sreenivas Prabhath Narem
Updated over a week ago

FAQ: Why does a guest with an upgraded or downgraded membership have an active membership icon?

Written by Vinay Antony Payyapilly
Updated over a week ago

FAQ: Why is the membership balance showing as 0 at refund?

Written by Vinay Antony Payyapilly
Updated over a week ago

FAQ: Why is a guest with expired membership still getting member prices?

Written by Vinay Antony Payyapilly
Updated over a week ago

How do I know when a customer’s grace period ends?

Written by Vinay Antony Payyapilly
Updated over a week ago

Why am I not able to redeem service credits transferred to me?

Written by Sreenivas Prabhath Narem
Updated over a week ago

Why am I not able to apply a membership benefit to an invoice?

Written by Sreenivas Prabhath Narem
Updated over a week ago