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Disclaimer: You can view the Void option on open invoices only if your business uses Worldpay. The void option is not available for businesses that use Zenoti Payments or Stripe. This means you cannot void a transaction on an open invoice if your business uses Zenoti Payments or Stripe.
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You can void payment transactions only for open invoices.
To void a transaction
In the Collect Payment section, click the Transaction Details icon for the desired transaction.
The Transaction Details window appears.
3. Click Void.
Zenoti voids the payment and changes the status to Voided.
See Also
How to Refund an Online Credit Card Charge of an Open Invoice