For Tips:

If tips were split among multiple employees in a particular ratio, Zenoti maintains the same ratio of the split after a refund is processed too.

Example: Consider the case where a guest initially gave a tip of $60 that was split between three employees as follows:

Employee A = $30

Employee B = $20

Employee C = $10

Later an amount of $15 was refunded from the same invoice. In this case, the tip amount that remains is $45.

Zenoti redistributes this amount in the same ratio in which the tip was first given (30:20:10).

Employees will now get back the tip amount as follows:

Employee A = 45*30/60 = $22.5

Employee B = 45*20/60 = $15

Employee C = 45*10/60 = $7.5


For Gratuity/Support Staff Gratuity (SSG): 

Scenario 1: If an invoice has only one service and that service was refunded, Zenoti deducts the gratuity/SSG amount from the employee who provided that service. 

Scenario 2: If an invoice has two services (Service1 and Service2), and only Service 1 was refunded, then Zenoti deducts the gratuity/SSG amount only from the employee who provided Service 1. 

In this case, the refunded SSG amount may be lesser, greater than, or equal to the SSG originally awarded to that employee. Since only Service1 was selected for the refund, the whole refund amount will be deducted only for that therapist.

Scenario 3: If an invoice has two services (Service1 and Service2) and both services were refunded. 

If the original SSG was $30, but SSG refunded was $10, then Zenoti apportions the remaining SSG amount ($20) between the two therapists.

Scenario 4: If the invoice has services and non-service items. A non-service item such as a product was selected for refund and gratuity/SSG was also refunded. In such a case, Zenoti does not deduct the SSG amount from any therapist as no service was selected for a refund. Note that Zenoti shows the refunded SSG amount only in the Financial reports and not in the Employee reports.

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