If your organization sells gift cards online, then guests can use their gift cards to pay for items they purchase online. However, guests can redeem only the items that are configured at the organization level (read: Redeem a Gift Card).
When guests enter their gift card numbers to redeem an item, the system either recognizes the card and adds it to the payment, or displays the following message: "In this invoice, you cannot pay more than $0.00." This indicates that the gift card cannot be used to pay for the item the guest has selected.
Guests can redeem a gift card online using these steps:
Log on to the website with the username and password.
Click the appropriate category tab such as Gift Card, Services, Products, Memberships, Packages that the guest wants to redeem.
Note: Based on the organization settings, the card can be redeemed only for specific items.
Browse the catalog and select an item to purchase.
Click Buy Now to make payment.
Verify the personal and delivery information displayed.
In the Payments page:
Select GiftCard from the Do you have a drop-down box.
Enter the gift card number.
Note: Multiple gift card numbers can be entered for the purchase.
Enter the amount of the selected item (not the gift card amount, but the price of the selected item).
7. Click Confirm Order.