Service Hours: Zenoti calculates the total service hours based on services the employee has delivered, as per the Appointment Book.

For dates that fall in the future, Zenoti considers the total hours for all appointments booked on each date in the time period. Zenoti also counts Recovery Time into Service Hours  based on the Organization setting Consider service recovery time in employee utilization ( Admin > Organization > Organizations > Settings tab > Employee section).  

Utilized Hours: Zenoti calculates the utilized hours as (Service Hours# + Paid Block Out Hours# + Mandatory Break Hours#).

Read: Employee Utilization (Operational) Report

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