• Specify time slots for online bookings

    Zenoti’s new Appointment Time Slots setting lets you define the intervals from when guests can book their appointments online. For instance, if the Appointment Time Slots is set to 1 hour, then guests can book appointments at 9:00 A.M, 10:00 A.M, 11:00 A.M, and so on. The option of booking an appointment between these intervals (such as at 9:30 A.M or 10:30 A.M) is not available to the guest. This setting helps you avoid any appointment book fragmentation.
    Read help article

  • Exempt taxes on special invoices

    Sometimes you’ll need to provide tax exemptions on certain invoices that meet special criteria. For example, in some centers, customers who come with a prescription stand eligible for tax exemption for prescribed items. Zenoti now allows you to exempt taxes from an invoice with just a few clicks. However, you first need to enable the feature for your center. Also, Zenoti doesn’t verify the eligibility of invoice items for tax exemption, so you must make sure your employees apply tax exemption to the right invoices.
    Read help article


  • Add credit card details directly from the POS while selling packages with payment installments

    Earlier, when you tried to sell a series package by creating payment installments or payment schedules from the POS, and the guest’s credit card details were not stored, you would get an error message. You then had to go to the guest’s profile to add credit card details. Now, you can add credit card details and continue with setting up payments without leaving the POS screen.
    Read help article

  • Set up installments for the full amount while selling packages

    Earlier, when you sold packages based on installments, you had to collect a part payment first and then set up installments or payment schedules for the balance amount. Now, you can set up installments for the entire amount in one go. This means, you can now collect the first payment as the first installment.
    Read help article

  • More flexibility in configuring tier downgrades

    In addition to choosing the tier that a guest must be downgraded to, you can now additionally configure the following: When should the downgrade check take place (at the expiry of the current tier or the first enrolled tier/last downgraded tier). When should the guest be downgraded (end of month or tier expiry).
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  • Create targeted campaigns aimed at active members

    Previously, you couldn't create campaigns specifically targeted at active members. Zenoti's target segment criteria supported rules that were meant for all customers who bought a membership - and not specifically those whose memberships were active. With this release, you can create target segments that include only active memberships. The new Status criteria, included under the Memberships section of custom target segments, enables you to filter active memberships of both recurring and non-recurring types. In the case of recurring memberships, you can further filter the target group to include active memberships with any of these recurrence statuses: All, Active, Cancelled, Frozen, and Expired.
    Read help article


  • Benefit from a brand new commission model that allows you to deduct therapists’ commissions after commissions are calculated

    Earlier, Zenoti allowed you to deduct costs before commission calculations were done for service providers. We are introducing a brand new commissions model that you can use to deduct commissions that therapists earn after Zenoti calculates commissions. You can now set up commission deductions for: Services, Invoices, and Total commission.
    Settings for deductions on Services at the Service level:

     Settings for deductions on Services at the Employee level:

     Settings for deductions on Invoices and Total Commissions:

     Read help article

  • Easily view a break up of commission details per invoice on the Employee Dashboard

    Earlier, if you earned commissions on different items of the same invoice, you had no easy way to find this information as it was scattered across the dashboard. Now, you can easily view a breakup of commissions you have earned for each invoice by selecting the new checkbox, Invoice wise details. This checkbox appears in the Payroll section of your dashboard. Important: The columns you see in the Payroll section vary depending on whether the following checkboxes are selected:Calculate employee pay based on higher of total hourly pay and service commission (at the Center level) and Invoice wise details (on the Employee Dashboard).
    If you select both these checkboxes, your dashboard appears as follows:

  • Zenoti assigns Rooms automatically to service providers during online booking process

    When guests book appointments online such as from a Webstore or using a Customer Mobile app, Zenoti automatically picks the default room assigned to the therapist or service provider.
    Read help article


  • Improvements in the payroll and commissions reports

    In the Employee Payroll Summary report, you can now drill down to view invoice level commission details. When you click the Commission Details link against an employee, Zenoti downloads the invoice level commission details for the employee in an Excel sheet called Invoice Wise Detail Report. Note that you can continue to click the name of the employee to view the Employee Commission Details report as you did previously.
    There is also a new Job column in this report.

  • View employee pay across past pay periods easily in the Employee Payroll Details report

    Earlier, if you wanted to view an employee’s past pay across pay periods, in the Employee Payroll Details report, there was no easy way to do this. Now, you can use the new Custom Dates filter to specify a date range in the past to view payroll details spanning different pay periods.
    Read help article

  • A new report to view guest retention

    A new report, Guest Retention Summary, has been added. You can use this report to view the number and percentage of guests who, in a given time period:Availed a service at your center and came back to avail another service at a future date.Took a service with a therapist and came back and took another service (same or different service) with the same or a different therapist.Took a service and came back and took another service (same or different service).
    Read help article


  • Service Charge Configuration now at Center Level

    Organization level configuration for Service Charges (also known as Support Staff Gratuity) is now moved to the center level. Now each center can choose to allow or prevent the collection of service charges in the POS. At the center level, you can define the percentage of the service price you want to collect as a service charge.  You can further split the service charge amount between multiple components and for each component, you must specify the percentage contribution. Only one of the components can further be split between service providers in the invoice. For such a component, the amount gets split among service providers in the ratio of weighted price. For instance, you may want to collect 20% of the service price as “Service Charge” and distribute the amount (in defined percentages) between components such as therapists, support staff, and retain a certain percentage with the business.


  • Previously, only when the Rebook context menu option was used to rebook an appointment, the original appointment was marked as the rebooking source. With this release, even if the future appointment is rebooked manually (without using the Rebook context menu option), the original appointment is marked as the rebooking source. If there are multiple appointments on a day, the last appointment group, immediately preceding the future (rebooked) appointment, is marked as the rebooking source.

  • The Product Revenue report now allows you to filter revenue details by searching for a product name or code, besides the existing product tag filter.

  • The Membership Liability report now only shows memberships that still have a redeemable balance. The report no longer shows cancelled memberships with balance that cannot be redeemed, and includes expired or cancelled reports on which remaining balance is allowed to be redeemed.

  • The Membership Status and About to Expire reports now also show the guest mobile numbers. Note that the number are shown only if the Show guest mobile number in report setting is enabled for your organization.

  • New columns in Employee Sales Metrics report: The columns Average Service Value Per Guest and Average Product Value Per Guest in the Employee Sales Metrics report are now renamed to Average Service Value Per Invoice and Average Product Value Per Invoice. This gives you more accurate information around sales metrics for employees because the calculations are based per invoice. Earlier, if a guest visited multiple times, it was still calculated as one sale; calculating sales metrics per invoice is therefore more accurate.
    Read help article

Read our March Upgrade blog post here.

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