Zenoti calculates Utilization (%) as: (Service Hours# + Paid Block Out Hours# + Mandatory Break Hours#)/Total Scheduled or Clocked In Hours)*100
Where:
Service Hours# + Paid Block Out Hours# + Mandatory Break Hours# is the Numerator
Total Scheduled or Clocked In Hours is the Denominator
Example:
Service Hours: 25
Paid Block Out Hours: 20
Mandatory Break Hours: 30
Total Scheduled/Clocked In Hours: 170
Employee Utilization (%): 44.11%