Important: To be able to refund the purchase price of services, you must have the required permissions. Administrators and owners have this permission by default.
1. In the Appointment Book, search for the invoice using its number.
2. On the Search for an Invoice or a Receipt dialog box, click Show.
3. On the Invoice and Payment details window, select I want to > Refund Invoice.
The Refund Invoice appears.
4. Select the service and enter the amount to be refunded in the Refund Amount
5. Enter reasons for refund in the Comments field.
5. Click Proceed to Refund.
The Payment Methods page appears.
6. Choose how you want to refund the payment. Learn how