Ensure that you are at the organizational level.
On the main menu, click the Admin tab to open the Admin dashboard.
On Admin dashboard, click Organization > Organizations. The Manage Organization page opens.
Click the Email/Texts tab.
Scroll down to the Guest section.
Click Edit next to Coupon.
7. On the Edit page, configure the below templates
Coupon - Email
- Select Turn this automated email on checkbox to activate the email template.
- To send an email copy (Cc), click Add to include recipients by username,
employee role, or email.
Note: For recipients added by role, all employees mapped to the role in the
guest's base center receive the email notification.
- Edit the Subject field and use the available macros if required.
- Use the available macros to customize the content for plain text and HTML
emails.
Tip: Click Full Screen in the editor to edit the text in full-screen mode.
Depending on the recipient's browser, the email is delivered as plain text (no
formatting and images) or HTML text (includes images, links, and formatting).
- Click Send Test Email to send a test email and to view how the test email
appears to your guest.
Note: In the test email, macros will appear as is and will not be expanded.
For example, if you have used [FirstName] macro in the email text such as
'Hi [FirstName]' then, test mail continues to show 'Hi [FirstName]' and does
not show actual first name of the receiver.Coupon - Text Messages (SMS)
- Select Turn this automated message on checkbox to activate the text
message template.
- Click Add to include recipients by their username, employee role, or phone
number
Note: For recipients added by role, all employees mapped to the role in the
guest's base center receive the message.
- Use the available macros to customize text messages.
Important: Messages with more than 160 alphanumeric characters require
two or more text (SMS) credits. Messages with one or more Unicode
characters (international/multilingual text characters) require one text credit
for every 70 characters.
- Click Send Test Message to send a test notification and view how the test
message appears to your guest.
Note: In the test message, macros will appear as is and will not be
expanded. For example, if you have used [FirstName] macro in the SMS text
such as 'Hi [FirstName]' then, test mail continues to show 'Hi [FirstName]'
and does not show actual first name of the receiver.
8. Click Save.
Troubleshooting: There may be times when a guest may fail to receive the intended email. Learn more