Businesses try to compete with one another to give a ‘wow’ experience to their guests. The idea is to offer a personalized experience to each guest by keeping track of their preferences - from the beverages, they prefer to the allergies they may have.
Essentially, the staff makes notes of various aspects of guest preferences so as to delight them. These guest-related notes appear as pop-up alerts when you open the guest's history, during guest check-in, when booking an appointment, or in the Point of Sale (POS) window. In this way, Zenoti offers the flexibility to add notes as reminders at various touch points while communicating with guests.
Permissions required: By default, the manager role has permission to enter guest notes. Permission can be added to other roles if required.
To enter and enable guest notes to pop up as alerts
In the Notes tab, enter notes related to the guest.
Select all or any of the below options:
Show on opening Guest History: Select if you want critical alerts to show on opening the Guest Profile screen.
Example: Guest is allergic to lavender oil
Show during check-in: Select if you want the alert to show when the guest’s appointment status is ‘check-in’.
Example: Guest prefers a hot beverage on arrival
Show when booking an appointment: Select if you want the alert to show when booking an appointment for the guest.
Example: High Profile Guest
Show when taking payment: Select if you want the alert to show when you take payment for the guest.
Example: Guest is a member
Private: Select if you wish to restrict this alert to only managers and front-desk staff - this alert will not be visible to the service provider. You can see this option only if you have the required role permissions.
4. Click Add.
The note is now added in the Notes section.
With the required permission (by default, the manager role has permission), you can delete the note.
Tip: Use the filter to locate a guest note by the Note Type easily - for example, you can quickly look up the Booking Alerts for a guest. This is especially helpful if you use Guest Notes heavily for internal communications.
Depending on the configuration, you can now view the alert that you added each time you access the guest profile.