Rebooked appointments speak to your center's ability to encourage your guests for repeat visits and sell services.
Note: When a guest with an appointment on the current date, makes a new booking for a later date, the future appointment is known as Rebooked Appointments. For example, if a guest has an appointment on July 1 and on the same day they book another appointment for July 10, the appointment for July 10 is considered as a Rebooked appointment.
Note that Rebooked appointments are different from retention in that the precondition for rebooked appointments is that the guest must book a future appointment when they have a scheduled appointment on the current day.
Rebooked Appointments report provides key operational insights such as the following:
- The number and percentage of your guests who have rebooked appointments in a selected time period.
- The number and percentage of rebooked appointments measured by services in a selected time period.
For details on how to use the report, click the following button: