Overview
You can offer a temporary freeze on memberships to accommodate things like a guest being out of town for the summer or recovering from an injury. Zenoti provides you with a freeze functionality.
You can set up the membership to freeze once a member informs you about it.
As soon as you freeze the membership, any further membership charges are stopped until you unfreeze the membership. You can charge a one-time or recurring fee to freeze memberships.
You can allow or prevent the guest from redeeming the accrued membership benefits.
Frozen Statuses
Membership Status: One of the following statuses:
- Frozen: Changes to Frozen if you select Freeze benefits and shift next payment
date by freeze period option while freezing the membership.
- Active: Remains Active if you select Allow guest to use benefits and skip
payments in freeze period option while freezing the membership.Recurrence Status: Changes to frozen immediately.
Learn how to set up recurring payment (or Dunning) settings for suspended memberships
Frozen Membership: What happens to benefits?
The accrued benefits on a frozen membership can or cannot be used based on your choice.
If you select the Freeze benefits and shift next payment date by freeze period option while freezing the membership, the guest cannot use the membership benefits.
If you select Allow guest to use benefits and skip payments in freeze period option while freezing the membership, the guest can use the membership benefits.