As appointments go through different stages, you can change their status in the Appointment Book to reflect their current state.
An appointment status helps the front office to schedule appointments more effectively and better utilize resources. Data related to appointment statuses is also used in various reports in Zenoti that help you gauge your center or organization's performance.
Note: It is not mandatory for an appointment to go through all these stages. You can directly move and appointment from one stage to another, skipping some or all of the intermediate stages. For example, if you did not change the status of a new appointment to confirmed or checked in, you can still process the payment.
Zenoti uses different colors to indicate different appointment statuses, as described below:
Appointment Booked (New, Tentative):
Appointment Time Elapsed:
Guest Checked in:
Pending actions on the appointment (such as feedback pending):
Checkout a Guest
Important: When you Cancel, Void or mark an appointment as No show, the appointment no longer appears in the Appointment Book.