You can waive membership charges of a later date and not of those whose date has already arrived. 

It is important to understand exactly how the waiver works before you waive a payment. Here are some scenarios to explain this.

  • The first invoice payment is waived, then the recurring collections will be generated with the price as 0.

  • The first invoice payment is given a 100% discount, then the recurring payments will be generated with the price as 0.

  • The payment for the first invoice is collected, but you refund the first invoice at the transaction level before collecting the payment for the second invoice, the recurring memberships will be generated with the price as 0.

  • Multiple payments have collected, you refund the first invoice payment (invoice-level refund), it will not create the recurring membership with the price as 0.

To waive a membership payment

  1. Open the guest history page.

  2. Click the Membership tab.

  3. Click the name of the membership whose charge you want to waive.

  4. On the top right-hand side of the membership details window, click Waive Collections.

You can now waive consecutive collections or choose specific collections and convert monthly payments to bi-monthly payments. This helps you retain guests who want to cancel their memberships.

5. The Waive Collections window opens in the Consecutive section, where you can waive successive collections.

  • In the Number of waive collections box, enter the number of future charges that you want to skip. 

  • Click Add.
    Note: This applies to future charges and not unpaid ones past their due date. For example, if a guest's membership charge was scheduled for yesterday and hasn't been paid yet, waiving one charge will not skip this charge. The next scheduled charge will be skipped. 

  • To let the guest accrue credit value or service credits that come with the charge, se the ​Award Service credits​​ check box.

To waive specific collections, navigate to the Flexible section, where the next six collections are displayed. Select the Waive check box to choose collections as needed (for example, alternate) and select the AWARD BENEFITS check box if you want the guest to accrue benefits.

  1. Click Update to waive the selected collections.

After you waive the charge, the invoice for the charge is generated on the scheduled date for zero amount.

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