Guest is not receiving loyalty points statement

If a guest complains that she is not receiving loyalty points statement, do the following:

1. At the organization level, click the Admin icon and navigate to Organization > Organizations.

2. Click the Points tab and make sure you switched on the Loyalty Points Statement setting.

If the option is selected, follow the normal trouble shootings steps prescribed in the articles below:

• Loyalty Points Notification Email Messages are not Delivered

• Loyalty Points Notification Text Messages are not Delivered