Guest is not receiving loyalty points statement

If a guest complains that she is not receiving loyalty points statement, do the following:

1. At the organization level, navigate to Admin > Organization > Points and verify if    
   Enabled Loyalty Points Statement check box is selected.

If the option is selected, follow the normal trouble shootings steps prescribed in the articles below:

• Loyalty Points Notification Email Messages are not Delivered

• Loyalty Points Notification Text Messages are not Delivered