Zenoti provides a number of templates that you can customize and send automated messages via email or text messages (SMS) to guests when points are added, redeemed, about to expire etc.
Click here to see the list of notifications available for loyalty points.
Note: You can access loyalty points notification templates only from the organization level.
To access loyalty points notifications:
At the organization level, click the Admin icon and navigate to Organization > Organizations.
Click the Email/Text tab.
Scroll to the Guests category. You will find the notifications related to loyalty points.